case manager resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I am an accomplished Case Manager experienced in handling high caseloads without sacrificing quality of care. I operate well in high-pressure environments while promoting quality of life. I am a Valparaiso University alumna and am determined to succeed in my career. I have a Bachelor's Degree in Health Care Leadership with a Minor in Psychology and a Minor in Human Biology. I am working towards earning my Associate of Science in Nursing as well. My goal is to work with the public and promote health, while also making a difference in people's lives. I am motivated to work in the healthcare field and ultimately want to build my career experience within the field. I have solid interpersonal skills, as well as the ability to learn quickly, manage my time efficiently, and manage patient care effectively.

  • Health Care Administration
  • Scheduling
  • Supervision
  • Answering phones
  • Superb time management
  • Medical terminology
  • Patient charting
  • Overseeing office activities
  • Patient advising
  • Care planning
  • Patient assessment
  • Documentation expertise
  • Emotional awareness
  • Treatment plans knowledge
  • Data entry
  • Scheduling and calendar management
  • Customer service
  • Team collaboration
  • Professional and mature
  • Team building
Education and Training
, Expected in 2018 Bachelor's Degree : Health Care Leadership, Psychology, Human Biology - GPA : Valparaiso High Honor's Diploma 08/2010 - 06/2014 School Graduated with Academic Honor's Diploma - 40+ Credit Hours Valparaiso
Ivy Tech Community College - Lake County Crown Point, Expected in 2022 Associate of Science : Nursing - GPA :
  • CPR certified through American Heart Association
Partners Healthcare System - Case Manager
Lynn, MA, 02/2020 - Current
  • Responsible for face to face assessment of client needs and resources, establishing services to meet the individual's critical and non-critical needs through the formalizing of supports and authorizing paid services when needed.
  • Provides case management services, assessment, care planning and client empowerment to low income, elderly, and disabled individuals to support making educated decisions regarding their long-term care planning and in remaining independent within their homes and community.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Reviewed and recorded progress of patients.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated resources from diverse providers for intervention plans.
  • Managed all logistics for abuse and neglect cases from start to finish.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Reviewed treatment plans against individual goals and healthcare standards.
Spectrum Health Systems, Inc. - Care Coordinator
Leominster, MA, 08/2018 - 02/2020
  • Scheduled caregivers with clients, taking into consideration their geographic preference, skill level, and availability, assisting with bringing in potential client's by selling our services via phone call when someone inquires about services, assisting in conducting client assessments and creating client care plans once a client has signed on services with us, calculating payment of services based on hourly rates and hours required, conducting quality assurance calls to both clients and caregivers, assisting with client and caregiver relations, conducting corrective action with caregivers, conducting caregiver orientations, conducting Work experience supervisory visits for caregivers to make sure corrective action is being executed, conducting client follow up with hospital admissions, change in conditions, and care plan changes.
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
State Of Washington - Nursing Assistant
Olympia, WA, 01/2017 - 08/2018
  • Assisted RN's with assisting assigned patients with their ADL's and IADL's, maintained accurate patient information, charted medical patient information USA using the charting software, delivered patient care, communicated and collaborated with nursing staff to assist patients with activities of daily living, conducted day-to-day patient interaction, and documented patient's condition and pointing out significant changes, to be reported to the physician and to the family.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Creekview Health Center - Unit Secretary
Pleasanton, CA, 01/2017 - 08/2018
  • Worked in coordination with the unit Charge Nurse and RN's to ensure safe and efficient unit operations, transcribe physician orders and consults, USA maintain accurate patient chart information, deliver patient care, coordinate floor admissions/transfers/discharges, answer phones, coordinate nurse's station operations, customer service.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Monitored unit supply levels and notified management of ordering needs.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.

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Resume Overview

School Attended

  • Ivy Tech Community College - Lake County

Job Titles Held:

  • Case Manager
  • Care Coordinator
  • Nursing Assistant
  • Unit Secretary


  • Bachelor's Degree
  • Associate of Science

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