- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Accomplished Case Manager adept at handling high caseloads without sacrificing the quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
- Patient advising
- Patient assessment
- Cross-functional collaboration
- Emotional awareness
- Progress evaluations understanding
- Customer support and assistance
- Effective customer communication
- Client meetings
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- Research and facts collecting
- Community outreach
- Assistance program knowledge
- Critical thinking
- Relationship building
- Work ethic
- People skills
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Case Manager , 03/2017 - 09/2019
Phoenix Children's Hospital – Peoria, AZ,
- Reviewed effectiveness of treatment for individual and family situations.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Managed all logistics for abuse and neglect cases from start to finish.
- Coordinated resources from diverse providers for intervention plans.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Reviewed and recorded progress of patients.
- Developed safety plans for children, including [Action] and [Action].
- Oversaw and minimized specialist queues with average of [Number] new referrals per month.
- Reviewed treatment plans against individual goals and healthcare standards.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Collaborated with different disciplines to provide cohesive care to patients.
- Coordinated between various entities to manage cases.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Fostered staff satisfaction and performance by implementing improved disciplinary policies.
Case Management Specialist, 07/2006 - 12/2016
Jazz Pharmaceuticals Plc – Austin, TX,
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Monitored program activities and participation to assess utilization and close service gaps.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Protected children by identifying risks and implementing protective actions and improvement plans.
- Completed intake assessments on families to determine service needs.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Met with clients to determine necessary services and make treatment recommendations.
- Interviewed clients to assess situations, capabilities and problems.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Conferred with clients to discuss options and goals for various services.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Coordinated between various entities to manage cases.
- Identified appropriate community resources and provided referrals for services.
Case Manager, 02/2020 - Present
Phoenix Children's Hospital – Laveen, AZ,
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Constructed case notes and comprehensive reports, including data entry into [Software] portal.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Performed audits of objectives and case progression for case management team.
- Advocated for members and families to coordinate care and navigate resources within [Type] system.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Conducted assessments to obtain information for participant-centered plan of care.
- Protected patient data in alignment with HIPAA privacy protocols.
- Coordinated resources from diverse providers for intervention plans.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Managed all logistics for abuse and neglect cases from start to finish.
- Reviewed effectiveness of treatment for individual and family situations.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Collaborated with different disciplines to provide cohesive care to patients.
Bachelor of Arts: Psychology, Expected in 05/1997
-
University Of Rhode Island - Providence, RI,
GPA:
: Social Work , Expected in
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Central Michigan University - Mount Pleasant, MI
GPA:
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