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Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing the quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills
  • Patient advising
  • Patient assessment
  • Cross-functional collaboration
  • Emotional awareness
  • Progress evaluations understanding
  • Customer support and assistance
  • Effective customer communication
  • Client meetings
  • Research and facts collecting
  • Community outreach
  • Assistance program knowledge
  • Critical thinking
  • Relationship building
  • Work ethic
  • People skills
Experience
Case Manager , 03/2017 - 09/2019
Phoenix Children's Hospital Peoria, AZ,
  • Reviewed effectiveness of treatment for individual and family situations.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Managed all logistics for abuse and neglect cases from start to finish.
  • Coordinated resources from diverse providers for intervention plans.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Reviewed and recorded progress of patients.
  • Developed safety plans for children, including [Action] and [Action].
  • Oversaw and minimized specialist queues with average of [Number] new referrals per month.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Coordinated between various entities to manage cases.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Fostered staff satisfaction and performance by implementing improved disciplinary policies.
Case Management Specialist, 07/2006 - 12/2016
Jazz Pharmaceuticals Plc Austin, TX,
  • Discussed eligibility requirements for different services to help families gather required information and documentation.
  • Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
  • Monitored program activities and participation to assess utilization and close service gaps.
  • Supported needs of at-risk families with housing, food and other critical assistance.
  • Protected children by identifying risks and implementing protective actions and improvement plans.
  • Completed intake assessments on families to determine service needs.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Interviewed clients to assess situations, capabilities and problems.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Conferred with clients to discuss options and goals for various services.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Coordinated between various entities to manage cases.
  • Identified appropriate community resources and provided referrals for services.
Case Manager, 02/2020 - Present
Phoenix Children's Hospital Laveen, AZ,
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
  • Constructed case notes and comprehensive reports, including data entry into [Software] portal.
  • Determined functional status, activity, acuity and self-management levels to make proper care referrals.
  • Performed audits of objectives and case progression for case management team.
  • Advocated for members and families to coordinate care and navigate resources within [Type] system.
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Protected patient data in alignment with HIPAA privacy protocols.
  • Coordinated resources from diverse providers for intervention plans.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Managed all logistics for abuse and neglect cases from start to finish.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Collaborated with different disciplines to provide cohesive care to patients.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/1997
-
University Of Rhode Island - Providence, RI,
GPA:
: Social Work , Expected in
-
Central Michigan University - Mount Pleasant, MI
GPA:

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Resume Overview

School Attended

  • University Of Rhode Island
  • Central Michigan University

Job Titles Held:

  • Case Manager
  • Case Management Specialist
  • Case Manager

Degrees

  • Bachelor of Arts

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