, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing the quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
Patient advising
Patient assessment
Cross-functional collaboration
Emotional awareness
Progress evaluations understanding
Customer support and assistance
Effective customer communication
Client meetings
Research and facts collecting
Community outreach
Assistance program knowledge
Critical thinking
Relationship building
Work ethic
People skills
Experience
Case Manager , 03/2017 - 09/2019 Phoenix Children's Hospital – Peoria, AZ,
Reviewed effectiveness of treatment for individual and family situations.
Coordinated support services and optimized communication between healthcare workers and patients.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Managed all logistics for abuse and neglect cases from start to finish.
Coordinated resources from diverse providers for intervention plans.
Determined and coordinated appropriate level of care to meet individual patient needs.
Developed appropriate care plans for at-risk individuals and high-risk families.
Reviewed and recorded progress of patients.
Developed safety plans for children, including [Action] and [Action].
Oversaw and minimized specialist queues with average of [Number] new referrals per month.
Reviewed treatment plans against individual goals and healthcare standards.
Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
Collaborated with different disciplines to provide cohesive care to patients.
Coordinated between various entities to manage cases.
Assisted patients in receiving high-quality, appropriate care with best possible results.
Fostered staff satisfaction and performance by implementing improved disciplinary policies.
Case Management Specialist, 07/2006 - 12/2016 Jazz Pharmaceuticals Plc – Austin, TX,
Discussed eligibility requirements for different services to help families gather required information and documentation.
Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
Monitored program activities and participation to assess utilization and close service gaps.
Supported needs of at-risk families with housing, food and other critical assistance.
Protected children by identifying risks and implementing protective actions and improvement plans.
Completed intake assessments on families to determine service needs.
Worked with community resources to engage youth in pro-social activities and help families access services.
Met with clients to determine necessary services and make treatment recommendations.
Interviewed clients to assess situations, capabilities and problems.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Conferred with clients to discuss options and goals for various services.
Referred family members to outside support options to assist with coping during times of increased stress.
Coordinated between various entities to manage cases.
Identified appropriate community resources and provided referrals for services.
Case Manager, 02/2020 - Present Phoenix Children's Hospital – Laveen, AZ,
Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
Constructed case notes and comprehensive reports, including data entry into [Software] portal.
Determined functional status, activity, acuity and self-management levels to make proper care referrals.
Performed audits of objectives and case progression for case management team.
Advocated for members and families to coordinate care and navigate resources within [Type] system.
Developed comprehensive client-driven case plan with short and long-term goals.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Conducted assessments to obtain information for participant-centered plan of care.
Protected patient data in alignment with HIPAA privacy protocols.
Coordinated resources from diverse providers for intervention plans.
Developed appropriate care plans for at-risk individuals and high-risk families.
Collaborated with various healthcare providers to facilitate delivery of services.
Managed all logistics for abuse and neglect cases from start to finish.
Reviewed effectiveness of treatment for individual and family situations.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Assisted patients in receiving high-quality, appropriate care with best possible results.
Collaborated with different disciplines to provide cohesive care to patients.
Education and Training
Bachelor of Arts: Psychology, Expected in 05/1997 - University Of Rhode Island - Providence, RI, GPA:
: Social Work , Expected in - Central Michigan University - Mount Pleasant, MI GPA:
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