Case Manager Resume Example
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CASE MANAGER
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing the quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
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Experience
Case Manager
March 2017 to September 2019Phoenix Children's Hospital － Peoria , AZ
March 2017 to September 2019Phoenix Children's Hospital － Peoria , AZ
- Reviewed effectiveness of treatment for individual and family situations.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Managed all logistics for abuse and neglect cases from start to finish.
- Coordinated resources from diverse providers for intervention plans.
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Reviewed and recorded progress of patients.
- Developed safety plans for children, including [Action] and [Action].
- Oversaw and minimized specialist queues with average of [Number] new referrals per month.
- Reviewed treatment plans against individual goals and healthcare standards.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Collaborated with different disciplines to provide cohesive care to patients.
- Coordinated between various entities to manage cases.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Fostered staff satisfaction and performance by implementing improved disciplinary policies.
Case Management Specialist
July 2006 to December 2016Jazz Pharmaceuticals Plc － Austin , TX
July 2006 to December 2016Jazz Pharmaceuticals Plc － Austin , TX
- Discussed eligibility requirements for different services to help families gather required information and documentation.
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Monitored program activities and participation to assess utilization and close service gaps.
- Supported needs of at-risk families with housing, food and other critical assistance.
- Protected children by identifying risks and implementing protective actions and improvement plans.
- Completed intake assessments on families to determine service needs.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Met with clients to determine necessary services and make treatment recommendations.
- Interviewed clients to assess situations, capabilities and problems.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
- Conferred with clients to discuss options and goals for various services.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Coordinated between various entities to manage cases.
- Identified appropriate community resources and provided referrals for services.
Case Manager
February 2020 to PresentPhoenix Children's Hospital － Laveen , AZ
February 2020 to PresentPhoenix Children's Hospital － Laveen , AZ
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Constructed case notes and comprehensive reports, including data entry into [Software] portal.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Performed audits of objectives and case progression for case management team.
- Advocated for members and families to coordinate care and navigate resources within [Type] system.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Conducted assessments to obtain information for participant-centered plan of care.
- Protected patient data in alignment with HIPAA privacy protocols.
- Coordinated resources from diverse providers for intervention plans.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Managed all logistics for abuse and neglect cases from start to finish.
- Reviewed effectiveness of treatment for individual and family situations.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Collaborated with different disciplines to provide cohesive care to patients.
Education and Training
Bachelor of Arts : Psychology, May 1997University Of Rhode Island － City
Social Work Central Michigan University － City, State
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Resume Overview
School Attended
- University Of Rhode Island
- Central Michigan University
Job Titles Held:
- Case Manager
- Case Management Specialist
Degrees
- Bachelor of Arts : Psychology , May 1997
Social Work
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