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Case Manager Resume Example

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CASE MANAGER
Summary

Legal Secretary able to thrive in a professional business environment. Driven to maintain ethical standards while providing top-notch assistance to attorneys and clients. Focused and dedicated Legal Assistant with an exceptional work ethic and proven strengths in legal case management support. Strong multitasker skilled at managing high-volume, complex caseloads while consistently meeting deadlines. Persistent and resourceful problem solver with excellent research and communication skills.

Skills
  • Ability to type 45 WPM
  • Case Management
  • Scheduling coordinator
  • Tracking documents
  • Event coordination
  • Protecting information
  • Time management
  • Organization and efficiency
  • Dedicated team player
  • Spanish speaker
  • Deadline-oriented
  • Strong problem solver
  • Invoicing and billing
  • Self-starter
  • Resolving errors
  • Knowledge of copyright law
  • Daily docket reports
  • Legal research and writing
  • Understands confidentiality
    Conflict resolution
Experience
03/2019 - 02/2020Case ManagerCompany Name | City, State
  • Managed communication with courts regarding status of petitions and granted orders
  • Researched documents and publications for case-altering details and evidence establishment.
  • Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
  • Handled all telephone calls, meeting plans and conference organization requirements.
  • Composed and typed routine letters of correspondence.
  • Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
  • Assisted litigation team with trial preparation by conducting research and drafting court documents.
  • Assisted attorneys during court proceedings.
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Participated in client interviews, observed questioning process and took notes to document information.
  • Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
  • Submitted electronic filings and organized court materials, schedules and actions.
  • Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Provided senior firm leaders with vital administrative support.
  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Maintained master calendar for client appointments and court appearances.
  • Conducted research on local legal market, successfully boosting accounts and promoting firm's brand to new clientele.
    Met with clients and other legal professionals to discuss case details.
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Interviewed clients, obtaining vital case information to support associates.
11/2018 - 03/2019Legal SecretaryCompany Name | City, State
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Managing a high volume of calls from clients and insurance companies
  • Maintained master calendar for court appearances, clients, attorney and case managers
  • Creating procedures for welcoming clients to create a positive and welcoming experience
  • Managing case managers and litigation mail, categorizing by discovery, pleadings, and correspondence
  • Controlling alarm system and who comes in and out of the office
  • Helping Improve the workplace by putting together organized systems for incoming and outgoing mail, intake documents for client consultations, naming legal documents and filing
  • Training, hiring and creating guides for newly hired secretary's
  • Drafted and typed grammatically correct office memos
  • Acted as liaison between clients, vendors and attorneys
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
12/2017 - 11/2018Legal SecretaryCompany Name | City, State
  • Processed and distributed invoices to bill clients as well as weekly bank deposits
  • Organized and maintained law libraries, documents and case files
  • Assisted in maintaining department attorney personnel files with utmost confidentiality
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
  • Created and tracked all expenses and client account balance using MyCase software
  • Received and disbursed all incoming mail, separated then by clients name, pleadings, correspondence and court documents
  • Maintained office supplies by checking stocks and placing orders
  • Acted as liaison between clients, vendors, courts and attorneys
  • Coordinated and scheduled meetings and telephone conferences for attorneys and paralegal's
  • Maintained master calendar for client appointments, court appearances and depositions
  • Processed summonses, subpoenas and complaints.
  • Organized and maintained law libraries, documents and case files.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Received and disbursed all incoming mail.
  • Drafted and typed grammatically correct office memos.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Received and screened high volume of internal and external communications.
07/2017 - 11/2017Data Entry ProcessorCompany Name | City, State
  • Compiled and documented statistical information for supervisors reports
  • Verified information in computer system to check for updated data and accuracy
  • Monitored updates to company databases and corrected any identified errors
  • Communicated with coworkers regarding deadlines and project milestones
  • Verified and logged deadlines in response to daily inquiries and requests
  • Documented data entry completions in corresponding logbooks
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
  • Transcribed data after verifying information to deliver projects with 100% accuracy.
  • Verified and updated account information in company computer system.
  • Identified, corrected and reported data entry errors.
Education and Training
2017High School Diploma
North Harlingen High School | City
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Resume Overview

School Attended

  • North Harlingen High School

Job Titles Held:

  • Case Manager
  • Legal Secretary
  • Data Entry Processor

Degrees

  • 2017 High School Diploma

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