Case Manager Resume Example
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EsmeraldaGarcia
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Skills
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Experience
02/2020 - CurrentLegal AssistantPinnaclecare | Winter Park , FL
- Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling.
- Drafted correspondence and letter of representations along with other and submitted all materials to appropriate parties.
- Consulted with clients, witnesses and legal professionals to define and document case details.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Composed and typed routine letters of correspondence.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Interpreted and relayed legal information in clear format for clients.
- Efficiently managed office scheduling and kept accurate notes on deadlines, appointments and other dates.
- Observed strict privacy laws to prevent information breaches and protect client data.
- Participated in client interviews, observed questioning process and took notes to document information.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and insurances.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
03/2019 - 02/2020Case ManagerEmmanuel Sheppard & Condon | Pensacola , FL
- Managed communication with courts regarding status of petitions and granted orders
- Researched documents and publications for case-altering details and evidence establishment.
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
- Handled all telephone calls, meeting plans and conference organization requirements.
- Composed and typed routine letters of correspondence.
- Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
- Assisted litigation team with trial preparation by conducting research and drafting court documents.
- Assisted attorneys during court proceedings.
- Observed strict privacy laws to prevent information breaches and protect client data.
- Participated in client interviews, observed questioning process and took notes to document information.
- Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
- Submitted electronic filings and organized court materials, schedules and actions.
- Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Provided senior firm leaders with vital administrative support.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
- Maintained master calendar for client appointments and court appearances.
- Conducted research on local legal market, successfully boosting accounts and promoting firm's brand to new clientele.
Met with clients and other legal professionals to discuss case details. - Consulted with clients, witnesses and legal professionals to define and document case details.
- Interviewed clients, obtaining vital case information to support associates.
11/2018 - 03/2019Legal SecretaryEmmanuel Sheppard & Condon | Miramar Beach , FL
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Managing a high volume of calls from clients and insurance companies
- Maintained master calendar for court appearances, clients, attorney and case managers
- Creating procedures for welcoming clients to create a positive and welcoming experience
- Managing case managers and litigation mail, categorizing by discovery, pleadings, and correspondence
- Controlling alarm system and who comes in and out of the office
- Helping Improve the workplace by putting together organized systems for incoming and outgoing mail, intake documents for client consultations, naming legal documents and filing
- Training, hiring and creating guides for newly hired secretary's
- Drafted and typed grammatically correct office memos
- Acted as liaison between clients, vendors and attorneys
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
12/2017 - 11/2018Legal SecretaryConduent Incorporated | Miami , FL
- Processed and distributed invoices to bill clients as well as weekly bank deposits
- Organized and maintained law libraries, documents and case files
- Assisted in maintaining department attorney personnel files with utmost confidentiality
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
- Created and tracked all expenses and client account balance using MyCase software
- Received and disbursed all incoming mail, separated then by clients name, pleadings, correspondence and court documents
- Maintained office supplies by checking stocks and placing orders
- Acted as liaison between clients, vendors, courts and attorneys
- Coordinated and scheduled meetings and telephone conferences for attorneys and paralegal's
- Maintained master calendar for client appointments, court appearances and depositions
- Processed summonses, subpoenas and complaints.
- Organized and maintained law libraries, documents and case files.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
- Received and disbursed all incoming mail.
- Drafted and typed grammatically correct office memos.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Received and screened high volume of internal and external communications.
07/2017 - 11/2017Data Entry ProcessorCompany Name | City, State
- Compiled and documented statistical information for supervisors reports
- Verified information in computer system to check for updated data and accuracy
- Monitored updates to company databases and corrected any identified errors
- Communicated with coworkers regarding deadlines and project milestones
- Verified and logged deadlines in response to daily inquiries and requests
- Documented data entry completions in corresponding logbooks
- Maintained records by creating monthly reports, closing terminated records and performing chart audits
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Transcribed data after verifying information to deliver projects with 100% accuracy.
- Verified and updated account information in company computer system.
- Identified, corrected and reported data entry errors.
Education and Training
2017High School Diploma
North Harlingen High School | City
North Harlingen High School | City
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Resume Overview
School Attended
- North Harlingen High School
Job Titles Held:
- Legal Assistant
- Case Manager
- Legal Secretary
- Data Entry Processor
Degrees
- 2017 High School Diploma
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