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Case Manager Resume Example

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CASE MANAGER
Professional Summary

Marine Corps Veteran possessing extensive knowledge in manpower management and recruitment operations. This includes Resume generating, screening, shortlisting and counseling. I have excellent communication and networking abilities, Computer competencies, research skills, and attention to details. With 10-years' experience in analyzing military records, education and training to assess job skills and qualifications. I welcome every opportunity to support and see my fellow Veterans and service members excel. My Career is supported by a master's degree and DD-214

Skills
  • Consulting
  • Critical thinking,
  • Customer Service
  • Case Management
  • Government/Military Knowledge
  • Job Search & Resume Writing
  • Risk management
  • Development
  • Veteran education and training
  • Needs assessment
  • Collaboration
  • Multitasking abilities
  • Good listening skills
  • Supervision
  • Conflict resolution
  • Written Communication
  • Detail-oriented
  • Training and mentoring
  • Counseling
  • Relationship building and retention
  • Hiring and recruitment
  • Microsoft Office
  • Vendor relations skills
  • ERP requisition management
Work History
Case Manager, 04/2019 to 10/2019
Company Name – City, State
  • Linked clients to community resources through case management and referrals.
  • Accompanied Social Workers to perform wellness checks and home visits.
  • Developed and deepened connections with community resources to support participants.
  • Provided community resources and education to families to increase knowledge and advocacy skills.
  • Conducted home visits and kept in contact with families by phone in accordance with agency policies.
  • Engaged with community members to offer information about available resources for housing, clothing and utilities assistance.
  • Established immediate and long-term care goals and worked with interdisciplinary team to create plans to achieve goals.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Secured housing, medical care and employment for clients by collaborating with various community agencies.
  • Maintained regular contact with clients by calling and visiting clients' homes.
Supply Chain Administrator and Operation Specialist, 07/2013 to 07/2019
Company Name – City, State
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Trained, supervised and evaluated workers.
  • Audited internal activities and conducted thorough inspections.
  • Managed a team of employees, overseeing training, and professional growth of employees.
  • Implemented cost-saving initiatives that addressed long-standing problems.
  • Handled day-to-day running of the Procurement,Shipping and receiving department ensuring high levels of productivity and progression.
  • Planned equipment, supply and material shipments to various locations, including the middle east and areas where US forces were deployed.
  • Forecasted and managed the units operating budget for every location.
  • Operated within budgetary constraints, participated in development of annual budget forecasts, and reconciled operating budget.
  • Taught new team members correct procedures for all areas of operations.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
Supply Administration/Fiscal Specialist, 10/2009 to 07/2013
Company Name – City, State
  • Lead and Trained Marines in various disciplines
  • Counseled Marines and connected them with resources for advancement
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliation.
  • Assisted in the development of annual expense plan goals and distributing of financial resources.
  • Reconciled accounting records and reports from clients' checks and cash receipts.
  • Negotiated contracts and maintained relationship with key vendors.
  • Purchased and maintained needed supplies for full productivity.
  • Improved process which led to an audit score of 93.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Successfully completed special projects to exceed goals of both unit and overall organization.
  • Managed monthly invoices for organization and maintained accurate processing and verification.
  • Improved customer service rating and training
  • Compiled finance reports for program leaders.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded expenses and maintained accounting records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
Education
Master of Arts: Business Administration And Management, 07/2019
Jack Welch Management Institute, Strayer University - City, State
Bachelor of Science: Business AdministrationStrayer University - City, State
Lean Six Sigma Green Belt | Equal Opportunity Specialist
Affiliations
Alpha Sigma Lambda, Honor Society |The Society of Collegiate Leadership and Achievement Grier Heights Lodge #752
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Resume Overview

School Attended

  • Jack Welch Management Institute, Strayer University
  • Strayer University

Job Titles Held:

  • Case Manager
  • Supply Chain Administrator and Operation Specialist
  • Supply Administration/Fiscal Specialist

Degrees

  • Master of Arts : Business Administration And Management , 07/2019
    Bachelor of Science : Business Administration
    Lean Six Sigma Green Belt | Equal Opportunity Specialist

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