Case Manager Resume Example

CASE MANAGER

Summary

Accomplished Bilingual Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills

Bilingual (English and Spanish)
Care planning
Conflict mediation
Client engagement
Cultural understanding
Proficient in eCw
Verbal Communication Skills
Telephone Skills
Work Independently
Friendly And Courteous

Data confidentiality
Documentation Review
Highly effective communication
Attentive listener
Adaptable and flexible
Proficient in Microsoft Office
Customer Service
Time Management Skills
Aftercare follow up

Experience

12/2019 - 01/2021Case Manager, The Baptiste Group, Chattanooga, TN

Coordinated case management and family reunification services for children.
Maintain a caseload in compliance with agency expectations as defined by program.
Initiated and maintained direct contact with each child and child's family while the child was in care in order to efficiently advance the child's family reunification.
Ensured assessments are conducted in accordance with contract policies and procedures.
Reported significant incidents in accordance with contract policies and procedures.
Worked closely with counselors and care coordinators to ensure communication.
Completed and documented allrequired reports, case notes, and case contacts in accordance with the expected timeframe and requirements.
Maintained a professional relationship with sponsors and key stakeholders.
Coordinated resources from diverse providers for intervention plans.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Attend weekly meetings with supervisors to consult on cases and to review case plans.
Coordinated support services and optimized communication between healthcare workers and patients.
Conducted trainings to inform employees on how to report significant incidents reports and how to use the Database appropriately and efficiently.

08/2019 - 11/2019Care Manager 1- Adult Division, Mental Health Cooperative, Cleveland, TN

Continually assessed consumers' needs and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
Assisted with referral and linkage to community resources and advocate for consumer.
Ensured consumers are seen upon discharge from the hospital.
Ensured consumer's daily psychiatric, medical, and environmental needs are planned for and coordinated.
Responded to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions.
Developed and maintain relationships within family unit and friends.
Ensured timely and appropriate documentation.
Worked with supervisory medical staff to review cases and improve care.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

06/2016 - 08/2019Administrative Assistant/Translator, Woodway, Inc., Georgetown, TN

Provided full English to Spanish translation services.
Delivered real-time, accurate oral translations and interpretations for employees and employers
Kiln Operator; Keeping Heat Treatment Audit Current.
Communicated with vendors to place and receive orders.
Monitored multiple databases to keep track of all company inventory.
Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Tracked expenses and documented records using Quickbooks.
Assisted with administrative tasks, including filing, answering phones and data entry.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.

10/2013 - 06/2014Administrative Assistant/Translator, Lester Law, Chattanooga, TN

Provided full English to Spanish translation services.
Duplicated style and flow of original documents.
Assisted with administrative tasks, including filing, answering phones, and data entry.
Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
Assisted legal staff with collation and organization of case documentation and administrative tasks.
Offered quick verbal translations of documents for use by legal professionals.
Reviewed and analyzed briefing materials before starting translations.
Interpreted conference calls and other workplace communications in real-time.

Education

12/2012Bachelor of Arts, PsychologyLee University, Cleveland, TN

Resume Overview

Companies Worked For:

The Baptiste Group
Mental Health Cooperative
Woodway, Inc.
Lester Law

School Attended

Lee University

Job Titles Held:

Case Manager
Care Manager 1- Adult Division
Administrative Assistant/Translator

Degrees

Bachelor of Arts , Psychology

Resume Score: 80%

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