case manager resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Self-motivated, decisive healthcare professional with proven bedside manner, clinical skills and diagnostic support experience. Manage and document current conditions to effectively support patients and work within multidisciplinary healthcare team to enhance outcomes. Specialize in Skilled Nursing and Assisted Living patient care.

  • Documentation and Reporting
  • Decision Making
  • Performance Tracking
  • Treatment Plans Knowledge
  • Patient Observation
  • Examination and Test Preparation
  • Patient Triaging
  • Specimen Collection
  • Counting Narcotics
  • Psychotropic Medication Knowledge
  • Microsoft Office
  • Daily Payroll Activities
  • Microsoft Applications
  • Temporary and Seasonal Employees
  • Employee Orientation
  • Database Maintenance
  • Willingness to Learn
Case Manager, 02/2019 to Current
Simpson Housing ServicesMinneapolis, MN,
  • Assessed cases for instances of a
  • Utilized facility database systems to update patient records, transmit prescriptions and transfer files.
  • Reviewed cases with the National Guard Providers to get Service Member profile for injuries
  • Help get Service Member their Line of Duty approved with their unit to seek care with other providers.
  • Reviewed Notes from surgery, progress notes, physical therapy
  • Help Service member go the The Medical Board when injured on duty.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Helped medically clear Service Member to make them deployable with The National Guard.
  • Helped Service Members with Mental Health/Behavior Health Issues
  • Developed appropriate care plans for at-risk individuals and high-risk families.
Assisted Living Nurse, 11/2018 to 02/2019
DiversicareBrookhaven, MS,
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Collected and documented vital signs to track current patient conditions.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Administered medications and therapies in accordance with physicians orders.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Used sterile techniques to prepare patients for procedures.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Documented patient medical histories, current symptoms and vitals.
  • Counseled clients, patients and families and provided emotional and psychosocial support.
Staffing Nurse/Staffing Nurse/Clinical Assistant, 01/2018 to 02/2019
Promedica Senior CareColumbus, OH,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Handled patient appointment scheduling by phone and in-person for practice with physicians.
  • Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Recorded vital signs and medical history for 20-30 patients
  • Scheduled appointments for patients via phone and in person.
  • Administered vaccines and performed blood draws for average of 10-30 patients per day.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Staffed all Nursing Staff (Nurses, STNA' CNA) for all shifts. Created PRN, Full time, Part time schedules for the staff and facility.
  • Found coverage for call offs/PTO coverage
  • Did all Nursing Supervisors Rotation for staff
  • Did all Nursing Department payroll entered Hours, overtime, bonues
STNA, 04/2009 to 11/2018
Springfield Masonic CommunityCity, STATE,
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Guaranteed accurate, timely flow of information by maintaining 20-36 patient charts and updating healthcare team on patient status.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education and Training
: LPN, Expected in 11/2018 to Clark State - Springfield, OH,
  • IV Certificated with Nursing License
High School Diploma: , Expected in 05/1993 to Bellefontaine High School - Bellefontaine, OH

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Resume Overview

School Attended

  • Clark State
  • Bellefontaine High School

Job Titles Held:

  • Case Manager
  • Assisted Living Nurse
  • Staffing Nurse/Staffing Nurse/Clinical Assistant
  • STNA


  • High School Diploma

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