Case Manager Resume Example Thomas Allen Inc.

CASE MANAGER

Summary

Cooperative and intuitive Social Services Professional with experience planning, organizing, and supervising, individuals in order to advance agency objectives. Skilled at crafting, evaluating, and executing person centered treatment plans and risk plans. Experience in developing and coordinating services and supports to meet individuals needs. excellence in: hostin metianaging individuals during stressful and confusing situations, working collaboratively with County agencies, and interacting with persons suffering from mental illness in various settings.

Skills

Time management skills
Excellent interpersonal skills
Emergency response training
Confidential documentation and record keeping
Mental health disorders/diagnosis knowledge
Hard worker
Detail-oriented

Team player
Strong communicator
Quick learner
Microsoft Office
Sharp-eyed
Fraud investigations
Behavioral intervention specialist

Experience

Thomas Allen Inc.June 2019 to CurrentCase Manager
Duluth, MN

Determined and coordinated appropriate level of care to meet individual patient needs.
Reviewed effectiveness of treatment for individual and family situations.
Collaborated with various healthcare providors to facilitate delivery of services.
Reviewed and recorded progress of patients.
Coordinated resources from diverse providers for intervention plans.
Coordinated support services and optimized communication between healthcare workers and patients.
Diagnosed and treated high-volume caseload in an office setting.
Developed appropriate care plans for at-risk individuals and high-risk families.
Collaborated with different disciplines to provide cohesive care to patients.
Lowered costs while improving care quality by coordinating services and collaborating with dedicated treatment teams.
Coordinated between various entities to manage cases.
Reviewed treatment plans against individual goals and healthcare standards.
Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Employed proven conflict-resolution methods to alleviate grievances between parties.
Provided leadership and coordination of various Waiver service programs using techniques in behavior management and prevention strategies.
Managed training in regards to staff development, change management and technical operations and controls.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Supervised Long term Care Case Managers to ensure optimal productivity while training staff on best practices and protocol.

Northwood Children's ServicesFebruary 2017 to June 2019Program Coordinator
Duluth, MN

Providing care and support for youth with mental health diagnosis
Working cooperatively with individuals of different age groups, cultures, backgrounds, and medical diagnosis, to develop plans, supports, and objectives to assist in reintegration into various communities.
Identified areas for improvement aimed at helping business and clientele achieve goals and reviewed these objectives quarterly.
Maintained compliance with company and legal requirements.
Worked in conjunction with foster home placements to assist clients in satisfying objectives to support reunification plans.
Coordinate with parents, county agency social workers, mental health practitioners, medical personnel, and licensed clinical professionals to develop and implement behavioral models to assist clientele in functioning.
Observed program activities, collected data, created reports and presented findings to coworkers, management, and treatment team.
Directed educational, informational, therapeutic and recreational programs and oversaw program development, coordination and administration.
Coordinated community resources, activities, groups, and mental health supports (CTSS skills, PCA's, and respite care).
Created and actualized program activities.
Prepared regular and special reports as a mandated reporter according to company and legal requirements.
Fostered relationships with community members to help define programming needs and strengthen organizational standing in the community.
Facilitated staffings/interviews/meetings between organization and community members and clients, assisting in the communication of clientele's progress and areas for improvement.
Participated in training and staff development activities to improve knowledge and improve skills, earning Certified Counselor Certificate of Achievement January 2018.

Northwood Children's ServicesOctober 2015 to February 2017Counselor
Duluth, MN

Guided clients in understanding illnesses and treatment plans.
Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Actualized counseling interventions to address students' issues regarding peers and teachers through conflict resolution, situational adjustment and depression, anxiety, physical abuse and substance abuse or dependency identification.
Collaborated closely with treatment team to appropriately coordinate client care services.
Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
Executed appropriate risk-assessment and mitigation strategies.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Staff of the Month January 2017.
Staff of the month June 2016.

St Louis CountyJanuary 2015 to May 2015Volunteer coordinators intern
Duluth, MN

Coordinated with community agencies in order to assign volunteer projects.
Communicated with event coordinators to ensure appropriate and adequate accommodations for larger volunteer parties.
Performed over 300 hours of total service.
Performed break room audit to maximize efficiency.
Crafted department brochures.
Developed warning letters in order to deter illegal dumping as a function of the "Protect Your Park." campaign.
Wrote press release for Duluth's 2015 annual Clean and Green.
Volunteered at :Duluth's Heritage center, local schools (tree plantings), and library events including; Mine craft, game days, and movie nights.
Followed up with staff and managers to assess volunteer needs and opportunities.
Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
Solicited feedback from staff and volunteers to improve existing volunteer programs.
Organized interviews and wrote reports on each individual interview in order to enhance communication with community partners.

Education and Training

University of Minnesota Duluth2015Bachelor of Science: PsychologyDuluth, MN

Completed coursework in Forensic Psychology, Abnormal psychology, Methods &measurement, Learning & Behavior, Physiological Psychology, Experimental design, Social Psychology, Psychology of Personal Development, Basic Help skills, Marriages & families, Developmental psychology and General Psychology.
University of Minnesota Duluth Football team member 2010-2013.

University of Minnesota Duluth2015Bachelor of Arts: CriminologyDuluth, MN

Completed coursework in Law & Society, Juvenile Justice Delinquency, Race Crime & Justice, college writing, and Victimology.

Resume Overview

Companies Worked For:

Thomas Allen Inc.
Northwood Children's Services
St Louis County

School Attended

University of Minnesota Duluth

Job Titles Held:

Case Manager
Program Coordinator
Counselor
Volunteer coordinators intern

Degrees

Bachelor of Science : Psychology
Bachelor of Arts : Criminology

Case Manager Resume Example

Resume Score: 80%

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