Case Manager Resume Example
Hardworking nursing professional bringing more than a year of experience delivering exceptional care to children and adult patients. Talented at conducting patient assessments, developing individualized care plans and implementing prescribed orders. Successful at delivering high-quality patient care to advance recovery goals and improve overall health. Skilled at working independently and also collaboratively with the multi-disciplinary team. Promoted supportive and team-work oriented environment to support patient needs. Ability to exercise self-control in potentially volatile situations, including verbal or physical confrontations. Interacted with patients and colleagues, demonstrating compassion and respect for the inherent dignity, worth, and uniqueness of every individual, unrestricted by considerations of social or economic status or cultural beliefs. Calm and deliberate provider of general nursing services despite high-stress, emergent and life-threatening circumstances. Flexible problem-solver with commitment to patient satisfaction, adapting to individual patient concerns while providing top-echelon care. Highly collaborative team member with commitment to seamlessly executing physician-ordered recovery plans and eliminating redundancies.
- EMR / EHR (Medgen, Picasso, inSync and eClinicals)
- Chronic Disease Management
- Medical Records Management
- Patient Assessments
- Progress evaluations
- Fluent in English and Spanish
- First Aid/CPR
- Patient Care Planning
- Documentation Proficiency
- Patient Management
- Treatment planning
- Case Management
- Strong clinical judgment
- Excellent grammar
- MS Office
- Certified Nurse Assistant (CNA) Tri County Tech | Oklahoma State Department of Health | Exp: Dec/31/2020
- NYC Infection Control Training for Healthcare Professionals |August 2019 Approved by the New York State Education Department and the New York State Department of Health
- NYC Child Abuse: Identification & Reporting | August 2019 Approved by the New York State Nurses Association
Fitchburg , MA06/2020 - Current
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
- Evaluated treatment plans against individual goals and healthcare standards.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Update Picasso, Medgen, eClinicals and inSync EMRs.
- Provided ongoing counseling to help patients deal with chronic conditions and processes.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Handled and created 240 customized care plans according to patients chronic conditions per month.
- Monitored, tracked and conveyed important patient information to physicians to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used Microsoft Word and Excel to maintain records of services performed and apparent condition of patients.
Boston , MA11/2018 - 06/2019
- Assign clients, delegate tasks, supervise staff members and ensure excellent and safe care towards clients.
- Train new employees and existing employees to maximize team agility and performance.
- Provide direct services and face to face care to children and adolescents with disabilities and behavioral problems.
- Monitor client activities, behaviors, health and safety.
- Assist clients with ADL's, help clients build pro-social skills to help foster their independence and good health.
- Monitoring staff productivity and providing constructive feedback and coaching.
- Submit employee performance reports.
- Ensure adherence to legal, company policies and procedures, and undertake disciplinary actions when needed.
- Ensure proper employee charting, receive concerns, complaints and resolve problems
- Organize work flow and ensure safety to all clients and staff.
Bonita Springs , FL05/2017 - 12/2017
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Coordinated different types of activities to enhance physical and intellectual development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared tasty, healthy meals and encouraged good eating habits.
- Kept notes of behavior issues, food served and medications administered to children.
- Accompanied children to parks and remained in attendance for child safety.
- Played games and read books to young children, limiting TV and mobile device time.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments and issues.
- Maintained safe environments at all times.
City , STATE09/2014 - 01/2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Prepared and plate specialty desserts for customers including crema de coco, flan and chocolate cake.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Registered Nurse (BSN) License of Puerto Rico
- Health-Saver First Aid CPR AED | Issued by the American Heart Association | Exp: Dec 2020
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Resume Overview
School Attended
- Inter American University of Puerto Rico Barranquitas
- José Rojas Cortes High School
Job Titles Held:
- Case Manager
- Habilitation Specialist Supervisor (HSIII)
- Babysitter
- Waitress
Degrees
- Bachelor of Science : Science of Nursing
High School Diploma
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