Entry-Level Administrative Assistant Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Strong verbal communication
Case Manager01/2011 to 01/2012 Aditya Birla Minacs – Southfield,
Handled multifaceted managerial and clerical tasks (e.g., data entry, problem solving) as a Liaison between Chrysler dealerships and Chrysler automobile owners.
Coordinated customer vehicle drop offs for either replacement or repair.
Quickly became known as the Case Manager with the "great customer service" attitude.
Assistant Store Manager01/2006 to 01/2007 Dollar General – Southfield,
Handled the interviewing process for potential employees, managed opening and closing tasks, ordered and kept inventory of merchandise, assisted customers with returns and exchanges, handled general clerical duties and made schedules for 8-10 employees.
Entrusted to manage store in the absence of store manager.
Received recognition for leading sales in the District.
Parts Sales Manager01/2003 to 01/2010 AutoZone – Detroit,
Handled multifaceted managerial tasks (e.g., data entry, delegating responsibilities and problem solving) as the assistant to the store manager.
Coordinated parts picked up and ordered, maintained and organized a steadfast environment for employees and customers.
Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work.
Highlights: Communicated effectively with multiple departments to plan for parts delivered or picked up for customers.
Established strong relationships to gain support and effectively achieve results.
Entrusted to manage office in the supervisor's absence.
Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Relief Manager01/2002 to 01/2004 Public Storage – Oak Park,
Leased rental units and moving trucks, performed general clerical duties, typed letters and memos for District Manager, set appointments for potential tenants, made calls for collections and delinquent customers and kept inventory of office supplies.
Assistant Office Manager01/2001 to 01/2002 Robinson Furniture – Southfield,
Performed clerical duties, calculated payroll for 12-15 employees, explained contracts for purchase and credit agreements for qualified customers, corresponded with drivers for delivery of customer purchases, made calls for collections and handled cash.
Personal Assistant01/2000 to 01/2006 X-Labs Recording – Macomb,
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the Personal Assistant to the Proprietor to the company, coordinated travel arrangements, maintained files and ensured premium customer service.
Created contracts and set up appointments for services rendered.
Customer Service Supervisor04/1997 to 06/2001 Murray's Auto – Detroit,
Assisted customers with returns, exchanges and all potential problems, performed general clerical duties, entered data into Electronic Parts Catalog, maintained and replenished stock, kept inventory of merchandise, managed opening and closing paperwork and made daily bank deposits.
Vendor Analyst06/2014 to Current Quicken Loans/Aerotek – Detroit,
MI Responsible for obtaining third-party documents necessary to close loans. Communicate with internal team members to provide updates on the status of third-party items. Obtain homeowners insurance policies and confirm sufficiency. File documents electronically. Verify that information in the computer system is accurate and up-to-date.
Bachelor of Science: University of Phoenix
MI Project Management for in class presentations
Criminal Justice: Macomb Community College
High School Diploma: General Studies1995Mumford High
Emphasis in Mathematics and Science
General Accounting, billing, Catalog, clerical, closing, Communication Skills, contracts, credit, customer service, data entry, delivery, drivers, Event Management, filing, inventory, Keyboarding, letters, managerial, MS Access, MS Excel, Office Applications, MS Office, Office, MOS, Microsoft Office Specialist, MS Outlook, MS PowerPoint, Windows, MS Word, Office Management, Office Skills, payroll, performance reviews, Presentations, problem solving, Project Management, quality, Reception, sales, Shorthand, supervisor, travel arrangements