Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Responsible and friendly customer service representative able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Emotional awareness
  • Merchandise restocking
  • Coin counting
  • ID verification
  • Payment processing
  • Customer service
  • Customer greeting
  • Cash register operation
  • Customer assistance
  • Cash drawer balancing
  • Cash management
  • Credit and cash transactions
  • Meticulous and organized
  • Office equipment operations
  • Organization and efficiency
  • Multi-line telephone skills
  • Multitasking ability
  • Professional and polished presentation
  • Service-oriented mindset
  • Flexible
Experience
09/2018 to Current Case Manager Connecticut Children's Medical Center | Westport, CT,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
09/2014 to 09/2018 Customer Service Lead International Paper Company | Tipton, IN,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Expertly and confidentially handled cash and credit card payments.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
03/2006 to 12/2006 Customer Service Representative Nordson Corporation | AL, State,
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
05/2005 to 02/2006 Bookeeper/Receptionist Clerk The Horseheads Shopper | City, STATE,
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Processed payments for Ads and updated accounts to reflect balance changes.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new office supplies.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Sorted incoming mail and directed to correct personnel each day.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Proofread documents and corrected errors in grammar, spelling and punctuation.
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution.
  • Prepared weekly payroll for more than 5 salaried and hourly employees.
Education and Training
Expected in 08/2005 Certiifcate | Legal Office Technologies Elmira Business Institute, Elmira, NY GPA:
Expected in 06/2001 High School Diploma | Corning Painted Post West High School, Painted Post NY, GPA:
Certifications

Licensed in Series 7 and 55

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Elmira Business Institute
  • Corning Painted Post West High School

Job Titles Held:

  • Case Manager
  • Customer Service Lead
  • Customer Service Representative
  • Bookeeper/Receptionist Clerk

Degrees

  • Certiifcate
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: