case manager resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated Office Support Specialist with over 3 years of experience and thorough approach to presenting informational resources and addressing problems while meeting procedural expectations. Comprehensive assessment and generation of data to achieve industry and organizational thresholds. Hands-on collaboration to route service requests for optimal problem solving and resource allocation. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-qualified Human Resources leader specializes in driving company growth and productivity by sourcing best talent and establishing modern workforce policies. Key member of executive leadership team with outstanding record of operational improvement through workforce planning and development. Developer of high-value, cost-effective employee benefits options. Talented Human Resources Manager driven to address policy implementation and change management with creative and innovative approach. Strong understanding of evolving industry and market demands. Offers 3 years of expertise in benefits administration, compensation structuring and recruitment.
Skills
Editing and proofreading
Report analysis
Calendar management
Program file distribution
Employee training and development
Mail management
Sensitive material handling
Database entry
Report generation
Insurance eligibility verification
Detailed meeting minutes
Scheduling and calendar management
Records management systems
Memo preparation
Labor relations
Invoicing and billing
Expense reporting
Account balancing reconciliation
Cash deposit preparation
Billing and coding
AS/400
Recordkeeping and bookkeeping
Data entry documentation
Technologically savvy
Workers' compensation knowledge
Employee engagement
Staffing and recruiting professional
Benefits programs
Human resources operations
Employee handbook development
Time management
Data management
Clerical
Multitasking
Payroll administration
Experience
10/2019 to CurrentCase ManagerHelp Usa | Las Vegas, NV,
Interviewed newly admitted inmates/detainees.
Conducted facility orientation for newly assigned inmates/detainees explaining rules and regulations of the facility, available services and programs, and the disciplinary and classification process.
Provided individual counseling to inmates/detainees on an informal basis regarding work and housing assignments, adjustment problems, and family problems.
Resolved day-to-day problems with counseling.
Referred inmates/detainees with serious problems to professional counseling staff. Provided assistance to the inmates/detainees in obtaining needed services.
Served as a representative for the inmate/detainee at classification committee meetings. Monitored inmate/detainee custody, housing, job and program assignments to ensure all cases were reviewed in a timely manner.
Conducted visits to inmates/detainees assigned to caseload who are housed in special housing.
Reviewed inmate/detainee medical status to determine eligibility to work in volunteer job assignments.
06/2019 to 09/2019Correctional OfficerCounty Of Gwinnett | Lawrenceville, GA,
Oversaw and monitored the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas.
Coordinated and monitored inmate or detainee movements, conducting counts and providing emergency response as needed.
Was assigned to various posts including, but not limited to, the control room, front and sally port entrance, health services, special housing, perimeter safety, transportation, work details, reception, intake and visits officer, etc.,
Provided safety in program activities and supervising labor crews in various areas around facility.
Conducted shakedowns for contraband materials, either individually or as part of a specialized team; confiscating contraband in accordance to facility and contracting agency policies and procedures.
Initiated disciplinary reports on inmates or detainees. Prepared reports and maintaining daily logs.
Ensured prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma.
Promoted facility cleanliness and reporting need for maintenance or repairs. Completed training courses as required by facility training standards.
Performed correctional duties for any shift as defined by management
01/2017 to 04/2019Office Support SpecialistAnoka County, Mn | Anoka, MN,
Processed all business office responsibilities including accounts receivable, accounts payable, payroll, inventory control and general office management.
Served as accounting clerk handling daily accounting and month-end closing activities. Assisted with preparing and tracking monthly and annual budgets and forecasts.
Maintained payment card (P-Card) system transactions.
Coordinated subsistence and resident savings and banking accounting including calculations of funds that are due collection of funds, data entry, bank deposits, fund disbursement, account maintenance, and account reconciliation.
Assisted in the hiring process by placing newspaper ads, posting openings with Department of Labor (DOL) and other local workforce agencies.
Ensured completeness of applications and schedules interviews as needed.
Conducted reference and background checks as required by contracts after a job offer is made.
Processed all personnel paperwork and issues new employee identification cards. Provided orientation for new employees pertaining to benefits and personnel issues so employees are well informed of company policies, procedures and benefits.
Edited for discrepancies and prepares punch detail report for final processing of payroll to meet bi-weekly payroll deadline and ensure employees are paid accurately.
Maintained facility personnel files for all current employees. Filed on a daily basis.
Assisted all staff and supervisors in understanding policies and procedures describes in the Company's Employee Handbook.
Maintained a staffing roster to ensure accurate employee count and track employee vacancies.
Had a working knowledge of the Personnel Policy and Operations Manual so that correct records are maintained at the facility and submitted to the Corporate Office to comply with government requirements and provide documentation in the event of litigation.
Typed and proofed correspondence and reports which may include formal and informal disciplinary action reports for both residents and employees or monthly and quarterly facility reports.
Received, opened and dated stamp incoming mail.
Distributed mail within one hour of receipt so that time-limited documents can be acted upon immediately.
Provided pick-up and delivery service for office supplies, if requested to ensure continuity of operations is maintained.
Assumed on-duty shift responsibilities including accountability for residents and security of facility in the absence of other security staff, if requested by Facility Director or Assistant Facility Director.
Maintained confidentiality obtained through job duties regarding residents, employees, vendors, outside agencies, etc., so that sensitive information is only given on a "need to know" basis. Completed in-service training to meet the requirements for continued professional self development.
Participated in staff meeting by sharing observations and recommendations regarding the facility, residents and staff relations to identify and solve problems and function as a unified team.
Recorded the minutes, type them, and distributed to the appropriate persons.
Served as an advisor to the Facility Administrator and facility management on Human Resources issues.
Supported local recruiting and outreach efforts in coordination with the centralized recruiting team to meet or exceed monthly and annual recruiting targets in the most efficient and effective manner possible. Ensured a positive candidate and hiring manage experience. Prepared and maintains personnel records and ensures compliance to procedures for controlling personnel transactions and reporting personnel data. Administered and tracked employee developmental training.
Assisted, coached and provided guidance for progressive discipline, standards of employee conduct and employee terminations.
Supported reporting serious staff misconduct to the Office of Professional Responsibility (OPR).
Engaged employees and acted as a conduit to provide facility management, Regional HR and Corporate HR insight into employee concerns.
Was responsible for employee onboarding to include data entry into the HR Information system and new employee orientation. Ensured that data entered is accurate and employees have a thorough understanding of Company policies and procedures, to include the information included in the employee handbook.
Was responsible for maintaining records of insurance coverage, retirement plans, and personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and other related personnel and payroll issues.
Served as EEO specialist and maintains affirmative action plan.
Served as subject matter expert for leaves of absences, FMLA and ADA issues.
Ensured compliance with Company policies and procedures and developed a thorough understanding of Corporate HR policies and procedures.
Reviewed facility personnel procedures to ensure that they are applicable, effective, and complied with contract requirements, local, state and federal law, and Company policies, procedures.
Resolved employee personnel inquiries and submitted necessary inputs, changes, additions and deletions into the HR Information System for correction. Refers unusual or unresolved problems to Regional HR for further action.
Managed and assigned human resources staff and performed the duties typically associated with a management level position including hiring, training, and employee development.
Coordinated grievance and disciplinary hearings and activities.
Coordinated benefit programs, annual enrollment, and employee wellness program at facility.
Monitored unemployment claims, assists with appeals and may attend hearings as the Human Resources representative.
Collaborated with facility management to ensure the performance appraisal program is compliant and effective.
Provides guidance on compensation, bonuses and other recognition programs.
Monitored and coordinated workers’ compensation claims and may compile information to file workers’ compensation claims for employees and for the insurance carrier.
Provided necessary referral support for the Employee Assistance Program (EAP).
Including all duties for Accounting Clerk and Human Resources Manager
07/2015 to 01/2017Accounting ClerkCopart | Orlando, FL,
Prepared monthly and year-end closing statements, financial documents and invoices.
Managed accounts accurately through detailed revenue reporting.
Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
Processed both outgoing and incoming payments and invoices.
Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
Kept records current and accurate with skilled reconciliations and variance resolutions.
Updated accounting ledger and journals with updated transaction information.
Analyzed documentation and standard financial statements for accuracy.
Prepared weekly payroll for team of salaried and hourly employees.
Established and maintained automated and manual accounting records, post receipts and turn-ins, and performed dues-ins and dues-outs accounting.
Constructed itemized bill listing for internal accounting and office-wide distribution.
Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives.
Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
Supported clerical and administrative needs of senior department staff.
Used Regions to track accounting information, resulting in significant reduction in financial discrepancies.
Reconciled expenses and accounts, including company credit cards and expense accounts.
Including all duties assigned to Office Support Specialist and Human Resources Manager
Education and Training
Expected in 05/1999 to to High School Diploma | Edinburg High School, Edinburg, TXGPA:
Expected in 06/2016 to to | Human Resources TrainingThe GEO GROUP, Boca Raton, FL, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.