case manager resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Community Outreach
  • Service Referrals
  • Stakeholder Collaboration
  • Case Management Tracking
  • Documentation and Reporting
  • Court Mandated Reporter
  • Verbal and Written Communication
  • Records Management
  • Decision Making
  • Case Planning
  • Organization and Multitasking
  • Calm Under Pressure
  • Summary Writing
  • Critical Thinking
  • Relationship Building
  • Report Writing
  • Calendar Management
  • Problem-Solving
  • Email and Telephone Etiquette
  • Positive Attitude
  • Treatment Planning
  • Bilingual (Fluency in English and Spanish)
  • Experience in Excel, Microsoft, PowerPoint seeking an opportunity to expand knowledge while working and communicating with the public.
  • Work effectively to complete tasks or projects
  • Team work experience.
11/2021 to 06/2023
Case Manager Bayada Home Health Care Towanda, PA,
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Calling clients to introduce myself and gather information needed for the case and starting with treatment and MRIs
  • Updating treatment
  • Calling medical providers to reassure the client is being treating every 45 days
  • Sending out demands with Medical Records and bills
  • Negotiating with insurances
  • Reduce the bills and sending checks
  • Calling health insurance and child support
  • Signing documents for closing and sending out the check for our clients
  • Case manager over 95 cases at a time
08/2021 to 09/2021
Security Guard Trident Security Services Inc Apache Junction, AZ,
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Investigated reported incidents to protect company assets.
  • Monitored access control systems and key code records for suspicious activities.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Observed patrons and customers to quickly address security situations.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Walk and stand for many hours
  • Responsible of opening and closing offices
12/2019 to 02/2020
Security Officer Outlets At San Clemente San Onofre, CA,
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Making sure everything was in control
  • People felt welcome to enter the center
  • Helped people if needed
  • Check bags and pad to make no illegal weapons were entered
  • Stand up for long hours
10/2019 to 11/2019
Legal Assistant Lions Gate Entertainment Englewood, CO,
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Filed clients' legal documents in relevant courts for processing.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Provided administrative support to boost firm's document production and legal correspondence.
  • Conducted thorough research and review of case information to assist attorneys.
  • Participated in client interviews, observed questioning process and documented information.
  • Prepared and processed expense reports for reimbursing attorneys.
  • Organized legal documents in company filing systems and databases.
  • Organized and prepared case exhibits and evidence for trial.
  • Processed closing documents and transactional documents for legal review.
  • Organized and executed court calendar with daily cases and supervisor meetings.
  • Met with clients and attorneys to discuss case details and evidence.
  • Performed extensive research to prepare for court cases and gathered pertinent case information.
  • Organized exhibits and arguments to present evidence on behalf of clients.
  • Contacted witnesses and scheduled interviews and evaluations.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
  • Delivered subpoenas and coordinated law office activities.
  • Stayed abreast of changes in legislative and regulatory guidelines.
  • Called witnesses to give testimonies during court hearings.
Education and Training
Expected in 08/2021 to to
Bachelor of Arts: Criminal Justice
Florida International University - Miami, FL
Expected in 12/2018 to to
Associate of Arts: Criminal Justice
Miami Dade College - Miami, FL
Expected in 06/2016 to to
High School Diploma:
William H. Turner Technical Adult - Miami, FL
  • Spanish-AP Course

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Resume Overview

School Attended

  • Florida International University
  • Miami Dade College
  • William H. Turner Technical Adult

Job Titles Held:

  • Case Manager
  • Security Guard
  • Security Officer
  • Legal Assistant


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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