Case Manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Skilled Case Manager experienced in coordinating care for individuals that are homeless. Proactive and resourceful professional able to make appropriate decisions for high-quality and cost-effective care. Careful provider of preventative and proactive care for fragile clients.

  • Patient advising
  • Cross-functional collaboration
  • Patient assessment
  • Progress evaluations understanding
  • Emotional awareness
  • Client meetings
  • Effective customer communication
  • Flexible
  • Decision-making
Case Manager, 12/2019 - Current
Council For Economic Opportunities In Greater Cleveland Cleveland, OH,
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Reviewed effectiveness of treatment for individual and family situations.
  • Reviewed and recorded progress of patients.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Coordinated resources from diverse providers for intervention plans.
  • Collaborated with different disciplines to provide cohesive care to patients.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Coordinated between various entities to manage cases.
  • Documented plans, findings and results and submitted to employers and insurance carriers.
  • Managed delivery of social services for [Number] [Type] residents in need of [Type] and [Type] assistance.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Legal Secretary, 02/2007 - Current
Chubb Urbandale, IA,
  • Processed and distributed invoices to bill clients.
  • Acted as liaison between clients, vendors and attorneys.
  • Checked office supplies stock and placed orders to maintain levels.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Coordinated and scheduled meetings and telephone conferences.
  • Drafted and typed grammatically correct office memos.
  • Photocopied all correspondence, documents and other printed materials.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Received and disbursed all incoming mail.
  • Processed summonses, subpoenas and complaints.
  • Organized and maintained law libraries, documents and case files.
  • Recorded and monitored court appearance dates.
  • Composed and revised legal documents such as letters and depositions.
  • Proofed documents and submitted to attorneys for review.
Teacher, 03/2008 - 01/2014
Arrow Child And Family Ministries Towson, MD,
  • Developed individualized lesson plans based on each student's IEP goals.
  • Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
  • Utilized technology resources, including SMART Boards and [Type] applications to develop lesson plans.
  • Implemented remedial programs for students requiring extra assistance.
  • Fostered positive, student-centered classroom environment by encouraging opinion sharing.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Designed compelling lesson plans focused on literature and writing learning goals for [Type] level classes.
  • Worked with students individually to address areas of concern, including test grades and missed coursework.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Tested students with quizzes, essays and exams to gauge learning effectiveness.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
  • Taught students in various stages of cognitive, linguistic, social and emotional development.
  • Taught after-school and summer enrichment programs.
Education and Training
Bachelor of Arts: Liberal Studies, Expected in 05/2006
Cal State Dominguez - Carson,
  • Minor in Psychology.
Master of Arts: Education, Expected in 05/2008
University Of Phoenix - Gardena, CA,

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Resume Overview

School Attended

  • Cal State Dominguez
  • University Of Phoenix

Job Titles Held:

  • Case Manager
  • Legal Secretary
  • Teacher


  • Bachelor of Arts
  • Master of Arts

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