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Case Manager Resume Example

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CASE MANAGER
Professional Summary
Case Manager bringing more than seven years experience in counseling individuals of various ethnic and socio-economic backgrounds, including children, adolescents and adults.
Skills
  • Culturally sensitive
  • Trained in indicators of child abuse
  • Bilingual inTwi and English

Adept at treatment and discharge planning
Strong public speaker
Case management proficiency
Work History
Case ManagerAug 2011 - Current
LUK INC. Crisis CenterWorcester, MA
  • Provided Case Management to Families of the Department of Children and Families.
  • Coordinate Intakes and Team Meetings Maintain weekly contact with Treatment providers Consistently communicates with Family and seeks ways to increase the overall functions of my services.
  • Provide structured one on one, strength based support services to youth to improve their daily living, communication, and social skills.
  • Participate in youth care planning.
  • Work closely with youth and Families who require behavior management.
  • Assist families by implementing the behavior plan that was created by the in home behavior clinician.
  • Coach Parent in successfully implementing the behavior plan.
  • Complete daily progress notes in addition to completing Individualized action plans, review data with Parents to show progress.
  • Report to Behavior clinician the progress made towards goals.
  • Promote family involvement by referring families to appropriate programs.
  • Develop and maintain professional relationships and open communication with involved agencies.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
Respite Case ManagerMay 2008 - Aug 2011
Luk.Inc Crisis CenterWorcester, MA
  • Provides Case Management to the Respite Families of DCF, DMH and (DDS) DMR Coordinates intake process and assigns appropriate respite staff with referred youth.
  • Coordinates training schedules for Respite Workers Coordinates with all treatment providers and family supports to clearly outline the goals of service and discuss progress.
  • Partners with Billing and Finance to ensure accurate document submissions.
  • Ensures timely and through completion and submission of all required documents by staff, including billing and contact notes.
  • Partners with Finance to ensure consistent operation of billing structures and functions.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Developed and implemented treatment plans and modified when needed.
  • Observed and monitored client behavior and responses to treatment.
Relief Residential CounselorMay 2010 - Nov 2011
MYR Motivating youth Recovery, CHLWorcester, MA
  • Maintain the safely and security of up to 25 youth in a secured facility Provided supports to residents in areas such as their recovery and wellness needs.
  • Provided guidance to children with behavioral difficulties.
  • Worked among other counselors to provide a cooperative and safe atmosphere in the facility Scheduled clients for admission to inpatient treatment.
  • Verifying insurance eligibility prior to admission Complete client admission paperwork Monitor and record medication distribution according to policy.
  • Responsible for completing screenings and personal property inventory of clients on arrival according to company guidelines Client information data entry Facilitate client treatment groups following CHL Curriculum.
  • Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
Housing RepresentativeAug 2006 - May 2008
Fisher CollegeBoston, MA
  • Collaborate with other Peer Leaders, staff and faculty in creating a welcoming and inclusive campus community Serve as a positive role model and mentor to students Encourage students to explore and become involved in a variety of curricular and co-curricular activities on campus and in the community Be a positive source of energy and information to students Be available to assist with the welcoming of students and their families during New Student Week Serve as an effective participant during New Student Week Assist residents with their adjustment to living with roommate(s) and floor/house residents.
  • Communicate the importance of observing safety and security precautions and procedures.
  • Assess the needs and interests of residents and plan activities accordingly.
  • Provide information to students concerning College resources, functions, and policies.
  • Refer students, as appropriate, to various College offices.
  • Build a rapport with residents to help facilitate open lines of communication for questions, problems, and concerns.
  • Be an active listener for students experiencing academic and/or personal difficulties.
  • Provide emotional support for residents and other staff.
  • Treat confidential information with sensitivity and integrity.
Education
Bachelor of Science: Criminal Justice SociologyCurrent
Worcester State UniversityWorcester, MA
Criminal Justice Sociology
Associates of Science: Criminal Justice1 2014
Quinsigamond Community CollegeWorcester, MA
Criminal Justice
Certifications
CPR Certified Feb 2013 First Aid Certified Feb 2013 CPI Nonviolent Crisis Intervention
Skills
academic, Billing, Coach, Excellent communication, CPI, CPR Certified, Client, clients, DDS, data entry, English, Finance, First Aid, insurance, inventory, notes, Meetings, mentor, mentoring, organization skills, policies, progress, rapport, safety, structured
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Resume Overview

Companies Worked For:

  • LUK INC. Crisis Center
  • Luk.Inc Crisis Center
  • MYR Motivating youth Recovery, CHL
  • Fisher College

School Attended

  • Worcester State University
  • Quinsigamond Community College

Job Titles Held:

  • Case Manager
  • Respite Case Manager
  • Relief Residential Counselor
  • Housing Representative

Degrees

  • Bachelor of Science : Criminal Justice Sociology Current
    Associates of Science : Criminal Justice 1 2014

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