case manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Driven and resourceful administrative professional with 6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Skills
Excellent written and verbal communications
Analytical
Documentation proficiency
Progress evaluations
Administrative Oversight
Ability to manage internal and external confidential information
Administrative Support
Executive Schedule Management
Reports and Financial Statements
Travel Arrangement Coordination
Invoice Preparation
Detail-Oriented
Reliable and Responsible
Conflict Resolution
Goal Minded
Team Leadership
Administrative Policies
Problem Solving
Microsoft Office
Time Management
Maintaining Order
Team Building and Development
Public Service
Education
Bronx Community College of The City University of New YorkThe Bronx, NYExpected in ā āAssociate of Arts:Criminal Justice - GPA:
Certifications
Mental Health First Aid USA December 2019
Trauma Responsive Practices: A Holistic Approach February 2020 Cross-Systems Collaboration: Supporting Mandated Clients March 2020
Experience
Crystal Run Village - Case Manager NY, State, 08/2019 - 04/2020
Participated in professional growth programs to support special education improvement efforts.
Identified care needs of individual patients and coordinated responses.
Increased referral rates by providing excellent service and building meaningful relationships with patients.
Informed, supported and encouraged program participants during the in-jail phase to ensure successful re-entry.
Developed and conducted presentations at Rikers Island of services offered by the program.
Completed in person discharge planning for incarcerated clients, prior to release.
Ensured the client is immediately connected to services upon release during the in-community phase.
Provided comprehensive case management services and referrals to participants, to help address issues such as substance use, mental health, trauma, housing, and vocational needs.
Established and maintained relationships with community partners who can provide intervention services.
Maintained case documentation such as client records, progress notes and all other relevant information to assist clients and to comply with program requirements.
Maintained a caseload of clients and monitor their participation in the treatment program by managing
appointments, reviewing progress reports, and referring cases to treatment personnel.
Conducted toxicology for clients as needed.
Managed incentive programs for clients, monitor progress and encourage them to fulfill goals.
Collaborated and communicated with team members and departmental leadership to ensure program goals are being met.
Adecco Group Inc. - Executive Assistant Brentwood, NY, 02/2013 - 07/2019
Worked directly with Chief Executive Officer and the Executive level management team to identify process inefficiencies across departments.
Supporting the Chief Executive Officer with communication via emails, phone. Planned and scheduled meetings.
Scheduled domestic and international travel and coordinated travel.
Schedule and calendar of Chief Executive Officer with attention to accuracy and detail.
Served as an initial point of contact for Chief of Staff and liaison.
Processing monthly review for wire payments and letters of credit with the Company controller.
Generated Billing and Sales reports through accounting, inventory and sales management system (VSR).
Provided project management, prepared invoices, letters, financial statements and other documents, using Microsoft Office, Excel spreadsheets and Powerpoint.
Drafted, reviewed and proofread memos, submissions, correspondence and reports to determine their significance and plan their distribution to department, significant organizational group, or executive level management.
Performed general office duties, such as screening and directing phone calls.
Supported the Executive Team with logistics, as needed.
New York Police Department - Auxiliary Police Officer , STATE, 06/2017 - Current
Monitored crowded public areas and events to mitigate risk and promote safety.
Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Checked vehicle equipment for proper functioning prior to use.
Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
Built excellent rapport and working relationship with the community, to build trust and improve upon communication.
Recorded facts to prepare reports documenting incidents and activities.
Prison Fellowship - Team Lead Volunteer City, STATE, 08/2019 - 04/2020
Prepare, present and conduct seminars at Rikers Island on topics that develop transformative life skills.
Manage and delegate weekly schedule for team of 20 and track participant involvement to be reported to Program Director.
Conduct ministry meetings for the incarcerated at Rikers Island which includes biblical approaches on healing, coping mechanisms, and development of interpersonal relationships.
Coordinated and participated with Hope Event at Rikers Island ā a supportive, motivational event for those incarcerated.
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Resume Overview
School Attended
Bronx Community College of The City University of New York