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Case Manager Resume Example

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CASE MANAGER
Professional Summary

Driven and resourceful administrative professional with 6+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Skills
  • Excellent written and verbal communications
  • Analytical
  • Documentation proficiency
  • Progress evaluations
  • Administrative Oversight
  • Ability to manage internal and external confidential information
  • Administrative Support
  • Executive Schedule Management
  • Reports and Financial Statements
  • Travel Arrangement Coordination
  • Invoice Preparation
  • Detail-Oriented
  • Reliable and Responsible
  • Conflict Resolution
  • Goal Minded
  • Team Leadership
  • Administrative Policies
  • Problem Solving
  • Microsoft Office
  • Time Management
  • Maintaining Order
  • Team Building and Development
  • Public Service
Experience
Case Manager, 08/2019 to 04/2020
Company Name – City, State
  • Participated in professional growth programs to support special education improvement efforts.
  • Identified care needs of individual patients and coordinated responses.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients.
  • Informed, supported and encouraged program participants during the in-jail phase to ensure successful re-entry.
  • Developed and conducted presentations at Rikers Island of services offered by the program.
  • Completed in person discharge planning for incarcerated clients, prior to release.
  • Ensured the client is immediately connected to services upon release during the in-community phase.
  • Provided comprehensive case management services and referrals to participants, to help address issues such as substance use, mental health, trauma, housing, and vocational needs.
  • Established and maintained relationships with community partners who can provide intervention services.
  • Maintained case documentation such as client records, progress notes and all other relevant information to assist clients and to comply with program requirements.
  • Maintained a caseload of clients and monitor their participation in the treatment program by managing
    appointments, reviewing progress reports, and referring cases to treatment personnel.
  • Conducted toxicology for clients as needed.
  • Managed incentive programs for clients, monitor progress and encourage them to fulfill goals.
  • Collaborated and communicated with team members and departmental leadership to ensure program goals are being met.
Executive Assistant, 02/2013 to 07/2019
Company Name – City, State
  • Worked directly with Chief Executive Officer and the Executive level management team to identify process inefficiencies across departments.
  • Supporting the Chief Executive Officer with communication via emails, phone. Planned and scheduled meetings.
  • Scheduled domestic and international travel and coordinated travel.
  • Schedule and calendar of Chief Executive Officer with attention to accuracy and detail.
  • Served as an initial point of contact for Chief of Staff and liaison.
  • Processing monthly review for wire payments and letters of credit with the Company controller.
  • Generated Billing and Sales reports through accounting, inventory and sales management system (VSR).
  • Provided project management, prepared invoices, letters, financial statements and other documents, using Microsoft Office, Excel spreadsheets and Powerpoint.
  • Drafted, reviewed and proofread memos, submissions, correspondence and reports to determine their significance and plan their distribution to department, significant organizational group, or executive level management.
  • Performed general office duties, such as screening and directing phone calls.
  • Supported the Executive Team with logistics, as needed.
Auxiliary Police Officer, 06/2017 to Current
Company Name – State
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Checked vehicle equipment for proper functioning prior to use.
  • Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
  • Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
  • Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
  • Built excellent rapport and working relationship with the community, to build trust and improve upon communication.
  • Recorded facts to prepare reports documenting incidents and activities.
Team Lead Volunteer, 08/2019 to 04/2020
Company Name – City, State
  • Prepare, present and conduct seminars at Rikers Island on topics that develop transformative life skills.
  • Manage and delegate weekly schedule for team of 20 and track participant involvement to be reported to Program Director.
  • Conduct ministry meetings for the incarcerated at Rikers Island which includes biblical approaches on healing, coping mechanisms, and development of interpersonal relationships.
  • Coordinated and participated with Hope Event at Rikers Island – a supportive, motivational event for those incarcerated.
Education
Associate of Arts: Criminal JusticeBronx Community College of The City University of New York - City, State
Certifications
  • Mental Health First Aid USA December 2019
  • Trauma Responsive Practices: A Holistic Approach February 2020 Cross-Systems Collaboration: Supporting Mandated Clients March 2020
Languages
English:
Native or Bilingual
English:
Native or Bilingual
Spanish:
Native or Bilingual
Spanish:
Native or Bilingual
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Resume Overview

School Attended

  • Bronx Community College of The City University of New York

Job Titles Held:

  • Case Manager
  • Executive Assistant
  • Auxiliary Police Officer
  • Team Lead Volunteer

Degrees

  • Associate of Arts : Criminal Justice

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