Livecareer-Resume

Case Management Telephone Triage Registered Nurse Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Seasoned and dynamic Registered Nurse bringing 8 years treating and triaging patients and coordinating care with other healthcare staff in Home Health environment, Emergency Department, and Intensive Care Unit. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Expert at multitasking, capable of prioritizing clinical and operational tasks in fast-paced emergency medicine settings.

Skills
  • Experience utilizing various software packages
  • Advanced computer skills
  • Familiar with government programs
  • Strong analytical skills
  • Acute care expertise
  • Chronic disease management
  • Fluent in Spanish
  • Phone Triage Proficiency
  • Strong clinical judgment
  • Case management
  • Home care
  • Preventative health
  • Tracheostomy care
  • Intravenous therapy
Education
Western Governors University Salt Lake City, UT Expected in 12/2020 BACHELORS : Nursing - GPA :
Triton College River Grove, IL Expected in 12/2011 Associate Degree in Nursing : Nursing - GPA :
  • Developed "Students Helping Students" tutoring and mentoring program for incoming nursing students
  • Organized campus wide STD/AIDS awareness campaign for World Aids Day December 1, 2011
  • Organized Heart Health campaign "Be aware, Be informed of your BP" Blood pressure screening event, 02/10, 02/11
  • Planned Alcohol Awareness, MADD event 2011
  • Member of Student Nurses' Association
  • Elected to President for Student Nurses' Association in 2011
  • Graduated with 4.0 GPA
  • Dean's List 2011, 2011
Certifications
  • Basic Life Support BLS
Work History
Providence St. Joseph's Health - Case Management/Telephone Triage Registered Nurse
North Bend, WA, 02/2016 - Current
  • Provide excellent customer service to home health clients
  • Using assessment skills performed triage on all incoming patient's calls to assist with resolution and determined severity of injuries and illnesses
  • Contact client representative to make visits for those patients that need visits or perform visit if not available
  • Updated patient charts using Epic and previously Netsmart with data such as pain levels, symptoms, with recommended symptom management according to procedures and protocols, medications to keep records current and support accurate treatments
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
  • Educated patients and answered questions about health condition, prognosis and treatment
  • Partnered with family, physicians, social workers, therapists, nutritionists and other case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
  • Administered different therapies and medications in line with physician orders and treatment plan
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions
Bolingbrook Hospital - Medical Intensive Care Unit Registered Nurse
City, STATE, 03/2015 - 02/2016
  • Delivered outstanding patient care in Medical Intensive Critical Care Units
  • Rapid Response Team
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions
  • Cared for patients in 16-bed unit, supporting fellow nurses in delivering outstanding treatment to patients
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management
  • Educated patients and answered questions about health condition, prognosis and treatment
  • Audited charts and reviewed clinical documents to verify accuracy
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Educated family members and caregivers on patient care instructions
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management
  • Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes
  • Guided patients, caregivers and family members on plans of treatment and helpful resources available locally to support care
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes
Amita Health - Emergency Department/Triage Nurse
City, STATE, 11/2014 - 03/2015
  • Educated patients and answered questions about health condition, prognosis and treatment
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern
  • Observed and reported patient condition, progress and medication side effects to accurately document updates
  • Educated family members and caregivers on patient care instructions
  • Administered different therapies and medications in line with physician orders and treatment plan
  • Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence
  • Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients
  • Answered codes quickly and orchestrated efficient, skilled medical care
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
  • Monitored patient reactions after administering medications and IV therapies
MacNeal Hospital - Emergency Department Nurse/Triage Nurse
City, STATE, 05/2012 - 11/2014
  • Daisy Award Recipient 2014
  • Unit Counsel 2012-2014
  • Preceptor 2013-2014
  • Emergency certifications, ECRN, TNCC, PALS, ACLS
  • Provided skilled, timely and level-headed emergency response to critically-ill patients
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions
  • Provided direct patient care, stabilized patients and determined next course of action
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
  • Educated patients and answered questions about health condition, prognosis and treatment
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Western Governors University
  • Triton College
Job Titles Held:
  • Case Management/Telephone Triage Registered Nurse
  • Medical Intensive Care Unit Registered Nurse
  • Emergency Department/Triage Nurse
  • Emergency Department Nurse/Triage Nurse
Degrees
  • BACHELORS
  • Associate Degree in Nursing

Similar Resume

View All
Telephone Triage Registered Nurse
Telephone Triage Registered Nurse
Telephone Triage Registered Nurse