Case Management Technician Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented with over 3 years of experience providing dedicated clerical assistance in felony courts. Over 6 years in experience with customer service. Offering strong skills in case file management, scheduling, and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Hardworking, organized and committed to achieving excellence in all tasks. Gifted at maintaining records, computer, interpersonal, and verbal, and written communication skills. Prepared to apply enthusiasm and expertise to new position.

  • Written Communication
  • Good telephone etiquette
  • Docket management
  • Court processes
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Patient and Empathetic
Work History
Case Management Technician, 05/2021 to Current
Department Of Defense Clarks Hill, SC,
  • Monitors and tracks status of cases assigned for day.
  • Maintains monthly calendar; scheduling and rescheduling hearings and trials.
  • Maintaining and filing of records for department.
  • Reviews reports detailing criminal cases and criminal case dispositions.
  • Research and review of felony caseload data.
  • Appoints criminal defense attorneys to criminal cases of indigent defendants, when required.
  • Assists in management of felony cases pending trial where defendant is incarcerated.
  • Prepare, write, and maintain statistical reports.
  • Answers telephone and greets visitors; provides information and assistance; refers to appropriate personnel.
  • Acts as substitute coordinator during absences and perform all duties of official court coordinator.
  • Maintained docket calendar and database for felony courts.
  • Used Tyler Odyssey to prepare dockets or calendars of cases.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Case Management Specialist, 01/2019 to 05/2021
Jazz Pharmaceuticals Phoenix, AZ,
  • Prepared reports related to drug testing and driving while intoxicated to determine dispositions and bond condition requirements.
  • Reviewed intoxication cases and made determination on interlock requirements.
  • Prepared addendum to bond if necessary.
  • Monitored compliance of cases requiring interlock devices.
  • Monitored and analyzed reports/violations when requested by courts.
  • Researched, analyzed, and prepared reports for District Court Administration.
  • Ensured notices to D.A. of other outstanding cases before defendant is transferred to another holding facility in order to reduce costs associated with transporting offenders back to Galveston County for disposition of case.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with defendants through email, telephone or postal mail.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Personal Bond Officer , 06/2018 to 01/2019
Aarons Elora, TN,
  • Investigated and prepared bond documents.
  • Interviewed inmates during jail intake regarding inmate's finances.
  • Reviewed bond amounts set by courts using written guidelines.
  • Investigated and interviewed arrestees to determine if they qualify for pre-trial release.
  • Reviewed, tracked, and submitted listings of all misdemeanor inmates who qualify for pretrial release but lack ability to pay required fees.
  • Responded to queries regarding release through pre-trial agency.
  • Reviewed all bonds posted by other investigators.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
Part-time sales associate manager, 02/2017 to 06/2018
Reebok City, STATE,
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Served customers and followed outlined steps of service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Monitored company inventory to keep stock levels and databases updated.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained energy and enthusiasm in fast-paced environment.
Sales Associate, 05/2015 to 02/2017
Reebok City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections and purchases.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Answered questions about store policies and addressed customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported efficient and timely replenishment of sales floor merchandise.
High School Diploma: , Expected in 05/2017
Dickinson High School - Dickinson, TX

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Resume Overview

School Attended
  • Dickinson High School
Job Titles Held:
  • Case Management Technician
  • Case Management Specialist
  • Personal Bond Officer
  • Part-time sales associate manager
  • Sales Associate
  • High School Diploma