Case Management Supervisor resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

New York State- licensed (Bonded) Case Manager Supervisor with Bachelors Degree of Science in Human Services, and an Associates of Applied Science Degree in Human Services. I've gained tremendous experience in my 6 years as a Case Manager Supervisor, 3 years as a Direct Care worker, and over 15 years utilizing great Customer Service skills in various Non -Profit Agencies, offices and other Institutions. I am confident my skills, qualifications and personality attributes will meet and fit the demands of your respected Organization Reliable Supervisor of Case Management balancing clinical and financial interests with community member needs. Identifies treatment plans that serve family needs and strive towards creating higher qualities of life.

  • Community outreach
  • Customer support and assistance
  • Research and facts collecting
  • Effective customer communication
Education and Training
Bronx Community College of The City University of New York Bronx, NY Expected in 06/2006 Associate of Applied Science : Human Services - GPA :
Metropolitan College of New York New York, NY Expected in 08/2021 Bachelor of Science : Human Services - GPA :
New York School of Technology New York, NY, Expected in 05/1989 Certificate : Data Entry Operations - GPA :
YCMA Williamsport, PA, Expected in 10/2020 : CPR-Cardiopulmonary Resuscitation Certified - GPA :
Caregiver Homes - Case Management Supervisor
Baton Rouge, LA, 10/2006 - 12/2012
  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered.
  • Handle case assignments, draft service plans, review case progress and determine case closure.
  • Help clients achieve wellness and autonomy.
  • Facilitate multiple care aspects (case coordination, information sharing, etc).
  • Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
  • Develop effective working relations and cooperate with medical team throughout the entire case management process.
  • Arrange conferences with social services, health and governmental agencies.
  • Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
  • Record cases information, complete accurately all necessary forms and produce statistical reports.
  • Promote quality and cost-effective interventions and outcomes.
  • Assess and address motivational and psychosocial issues.
  • Adhere to professional standards as outlined by protocols, rules and regulations.
  • Supervise team of 5.
  • Weekly team-building meeting and training.
  • Coordinated all aspects of patient care by cultivating, overseeing and managing team of Assistant Case Managers, and Case Clerks
Bob Moore Auto Group - Front Desk Coordinator
Tulsa, OK, 08/2004 - 09/2006
  • Managed operations of Executive Office front desk.
  • Directed and managed phones calls.
  • Meet and greet guests and prospective tenants and new hires.
  • Sorted and distribute building's mail.
  • File documents.
  • Collect and record tenant's rents.
  • Order office and kitchen food supplies.
  • Record and report client's and or tenant's daily activities.
  • Monitor the 8 to 10 men's parole program to ensure curfew, chores and program compliance are met.
  • Building inspection walk-throughs to ensure client's and tenants safety during 3rd shift.
  • Regular inspections of building's sprinklers, fire alarms , extinguishers, smoke detectors, and exits in accordance with fire safety regulations.
  • Present Men's Monthly reports to Case Manager.
Bayada Home Health Care - Direct Care Worker
Elkton, MD, 02/2002 - 08/2004
  • Assisted individuals with their daily living, provided safety, and comfort.
  • Provided assistance to people with basic tasks such as bathing, dressing, grooming and eating.
  • Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
  • Assist disabled persons in daily living activities Transport persons served to workshop and other appointments.
  • Administer daily medications.
  • Taught basic life skills.
Heritage Financial Corporation - Bank Teller
Lacey, WA, 12/1996 - 03/2003
  • Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
  • Sell cashier's checks, traveler's checks, and series e bonds.
  • Answer questions in person or on telephone and refers customers to other bank services as necessary.
  • Record transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
  • Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
  • Complete special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
  • Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
  • Reconcile loan coupons and other transactions.
  • Maintain supply of cash and currency and turns in excess cash and mutilated currency to head teller.
  • Comply with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof.
  • Maintain customer confidence and protect bank operations by keeping information confidential.
  • Contribute to team effort by accomplishing related results as needed.

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Resume Overview

School Attended

  • Bronx Community College of The City University of New York
  • Metropolitan College of New York
  • New York School of Technology
  • YCMA

Job Titles Held:

  • Case Management Supervisor
  • Front Desk Coordinator
  • Direct Care Worker
  • Bank Teller


  • Associate of Applied Science
  • Bachelor of Science
  • Certificate
  • Some College (No Degree)

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