Case Management Supervisor resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
New York State- licensed (Bonded) Case Manager Supervisor with Bachelors Degree of Science in Human Services, and an Associates of Applied Science Degree in Human Services. I've gained tremendous experience in my 6 years as a Case Manager Supervisor, 3 years as a Direct Care worker, and over 15 years utilizing great Customer Service skills in various Non -Profit Agencies, offices and other Institutions. I am confident my skills, qualifications and personality attributes will meet and fit the demands of your respected Organization Reliable Supervisor of Case Management balancing clinical and financial interests with community member needs. Identifies treatment plans that serve family needs and strive towards creating higher qualities of life.
Skills
Community outreach
Customer support and assistance
Research and facts collecting
Effective customer communication
Education and Training
Bronx Community College of The City University of New YorkBronx, NYExpected in 06/2006 ā āAssociate of Applied Science:Human Services - GPA:
Metropolitan College of New YorkNew York, NYExpected in 08/2021 ā āBachelor of Science:Human Services - GPA:
New York School of Technology New York, NY, Expected in 05/1989 ā āCertificate:Data Entry Operations - GPA:
Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
Sell cashier's checks, traveler's checks, and series e bonds.
Answer questions in person or on telephone and refers customers to other bank services as necessary.
Record transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
Complete special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
Reconcile loan coupons and other transactions.
Maintain supply of cash and currency and turns in excess cash and mutilated currency to head teller.
Comply with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof.
Maintain customer confidence and protect bank operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.
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Resume Overview
School Attended
Bronx Community College of The City University of New York