case management supervisor resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Case Management Supervisor, 05/2015 to Present
Ardent Health ServicesHarker Heights, TX,
  • Supervise case managers and support staff providing direct service to older adults dealing with complex multiple problems Ensure compliance of policies and procedures for Council on Accreditation, local Area Agency on Aging, and Illinois Department on Aging Review and bill over 100 cases monthly Prepare weekly and monthly reports to accurately maintain list of clients Manage data entry and update a growing database of over 12k participants Consult and provide ongoing support to staff members to ensure service delivery is adequate.
School Therapist, 05/2014 to 04/2015
Fullbloom, ,
  • Provided school based outpatient services to adolescents, and adults diagnosed with mental health disorders including PTSD, Anxiety, Depression, Mood Disorders, and Substance Abuse Disorders Conducted comprehensive mental health assessments and individualized treatment plans for a caseload of 25-30 clients Provide individual and family therapy, individual and group community support, case management, and additional supportive services Utilized effective clinical interventions including cognitive behavioral therapy, solution-focused, as well as play therapy Appropriately completed clinical documentation adhering to the Division of Mental Health and Medicaid Rule132 standards Completed appropriate pre-authorizations and managed care provider documentation to ensure continuity of care.
Staff Development Coordinator, 08/2011 to 06/2013
Benedictine Health SystemOsseo, MN,
  • Recruited, interviewed and hired home care applicants to work in the community with at-risk older adults Developed training curriculum for new home care employees Organized and led monthly trainings on specialized topics to maintain the Illinois Department on Aging standards.
  • Managed Nutrition Grant that sought to decrease hospital readmission rate of older adults through a nutrition initiative Actively participated in the department's strategic planning meetings with senior leadership to further the mission and vision of the senior service division of the agency.
Care Coordinator, 08/2009 to 07/2011
Amerihealth Caritas Health PlanDublin, OH,
  • Conducted assessments for older adults in the home, hospitals and nursing homes to evaluate level of safety in the community Authorized governmental services for qualified clients Developed realistic care plans for clients and made appropriate referrals to community resources.
  • Managed Caseload of over 250 diverse clients Submitted appropriate billing information to the Illinois Department on Aging Completed applications for medical benefits through the Department of Human Services Internships and Volunteer Work License& Certificates Affiliations Connections for Abused Women and Children-Completed 40hr Domestic Violence Training.
  • On call responder to Chicago's northwest hospitals to support victims of domestic violence.
  • When not on call, I provide support and assistance at the Women's shelter Illinois Coalition for Immigrant and Refugee Rights-Assist documented/undocumented immigrants fill out DACA/DAPA, Refugee and U.S citizenship applications National Boricua Human Rights Network-Organize around the freedom of Puerto Rican political prisoner Oscar Lopez Rivera, prison reform, gentrification and community development Communities in Schools of Chicago-Worked with schools in economically oppressed neighborhoods; connecting art, educational, physical, mental, social and behavioral programs and services.
  • Women's Concern's Intern-Worked with Mennonite Central Committee's advocacy office in Washington DC to promote awareness on issues of domestic violence and human trafficking.
  • Met with church and community leaders to develop resources on abuse prevention within the church Elkhart County Juvenile Detention Center-Facilitated recreational activities for youth in the detention center (art, sports, literature, etc.).
  • Tutored youth in the detention center during mandated school hours.
  • Year long internship providing alternative models of restorative justice to youth with minor offenses.
  • Managed a caseload of 25 youth ages 11-21 placed in probation Child and Parent Services-Monitored supervised visitation time between children and parents trying to regain partial or full custody of their children.
  • Provided educational resources for parents on early childhood development programs.
  • Translated for clients and practitioners as needed Center for Healing and Hope-Translated and provided logistical assistance to patients at this free clinic for uninsured, low-income and immigrant families Northern InJessica Juvenile Justice Taskforce-Mentored youth ages 12 to 18 using a violence prevention curriculum School of the Arts Coordinator-Coordinated High school to college bridge program for Latin@ high school students Eligible for Licensure as LCSW*** 40hr Domestic Violence Training.
Master of Social Work: , Expected in 2014
Jane Addams College of Social Work - Chicago, IL
Bachelor of Social Work: , Expected in 2009
Goshen College - Goshen, IN
Work History
, to
Elkhart County Juvenile Probation Department,
Mental Health First Aid Certified *National Association of Social Workers *Latino Social Workers Organization Jessica Claire
Additional Information
  • Leadership and Development Certificate Mental Health First Aid Certified National Association of Social Workers Latino Social Workers Organization Jessica Claire
Arts, art, Agency, benefits, billing, case management, Council, clients, data entry, database, DC, delivery, documentation, family therapy, home care, hr, Latin, leadership, meetings, Mental Health, office, Network, nursing, policies, safety, strategic planning, therapy, treatment plans, vision

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Resume Overview

School Attended

  • Jane Addams College of Social Work
  • Goshen College

Job Titles Held:


  • Master of Social Work
  • Bachelor of Social Work

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