Customer-focused, professional, and creative problem solver with a demonstrated history of administrative support and customer escalations coupled with commercial and residential Utility experience. Frequently acknowledged by management for dispensing personalized attention, maintaining composure under fire, and managing a multitude of challenges with skilled discretion and concern. Possesses over 9 years of administrative and customer service experience in a fast-paced customer care environment. Reputed for willingness to shoulder extra workloads, coordinate daily operations, and "step up" to leadership roles.
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