Case Management Specialist Resume Example
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CASE MANAGEMENT SPECIALIST
Professional Summary
Empathetic Senior Case Manager with 11+ years of experience in the mental Health field. Works hard in solving client needs effectively, simultaneously engaging personally in case work. Compassionate professional giving back to community through service to others. Combines excellent interpersonal and communication skills with a proven ability to establish relationships; educate clients; facilitate groups, supervise personnel and interact professionally and effectively at all levels. Effective team player with strong organizational, planning and time management skills. Self-motivated with initiative and focus. Computer literate with experience in Microsoft Office Suite, SharePoint, Microsoft live meeting, Zoom, GotoMeeting, and the Internet.
Skills
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Work History
Case Management Specialist, 02/2018 to Current
Cross Country Home Services, Inc. – Scottsdale , AZ
Cross Country Home Services, Inc. – Scottsdale , AZ
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Oversaw implementation of ADLS program, collaborating with management to implement smooth operation of all aspects of program and responding to any operational setbacks.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 20 patients daily.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Conducted assessments to obtain information for participant-centered plan of care.
Case Management Specialist, 09/2017 to Current
Cross Country Home Services, Inc. – CA, State
Cross Country Home Services, Inc. – CA, State
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Direct Care Worker, 01/2010 to 07/2015
Camp Recovery – Hudson , WI
Camp Recovery – Hudson , WI
- Kept aclose eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Consulted with nurses to assess cases and enhance care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Maintained clean, safe and well-organized patient environment.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Scheduled and accompanied clients to medical appointments.
- Remained alert to problems or health issues of clients and competently responded.
- Kept clients engaged in social networks and communities.
- Developed rapport to create safe and trusting environment for care.
Direct Care Professional Supervisor, 01/2014 to 08/2016
ResCare Inc. – City , STATE
ResCare Inc. – City , STATE
- Evaluated employee performance quarterly and annual reviews.
- Trained service staff on latest policies and procedures.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintain organized database of clients & employers and keep detailed documentation of all contacts with clients.
- Research prospective target employers with high-volume hiring needs.
- Ensure employer needs are met during the hiring process
- Meet performance criteria on a weekly, monthly, and annual basis.
- Continual success with Arbor E&T, formally known as NY Job Partners., by managing and strategizing with BTW staff that resulted in top performers in NJ.
- A skillful manager of people, budgets, and resources; managed and balanced mixed funding budgets and resources for WIA/TANF, CAS-WeCare, and the Youth Employment Program.
Education
Master of Social Work: Social Work , 08/2020
Rutgers, The State University of New Jersey - City, State
Rutgers, The State University of New Jersey - City, State
- Member of Phi Alpha
- Magna Cum Laude honors
Bachelor of Psychology : Psychology, 08/2016
Holy Family University - City, State
Holy Family University - City, State
- Graduated cum laude
- Member of Psychology Club
Accomplishments
- Supervised ateam of 30 staff members.
Affiliations
- Toastmasters
- Member of the West African examination council (WAEC)
- Member of the Association for Science and Technology
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Resume Overview
School Attended
- Rutgers, The State University of New Jersey
- Holy Family University
Job Titles Held:
- Case Management Specialist
- Direct Care Worker
- Direct Care Professional Supervisor
Degrees
- Master of Social Work : Social Work , 08/2020
Bachelor of Psychology : Psychology , 08/2016
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