Case Management Specialist Resume Example
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CASE MANAGEMENT SPECIALIST
Professional Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
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Work History
Case Management Specialist10/2018 to Current
Cross Country Home Services, Inc. – CA, State
Cross Country Home Services, Inc. – CA, State
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Coordinated referrals and direct support in obtaining assistance for clients.
- Transported clients to various locations such as treatment, community assistance etc.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
- Conducted home visits across Oklahoma to check on patients' well-being.
Executive Administrative Assistant06/2014 to Current
Faurecia Interior Systems – Chattanooga , TN
Faurecia Interior Systems – Chattanooga , TN
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed external contacts for Founder/Executive Director and kept track of periodic communication needed for priority contacts.
- Managed administrative functions such as faxing, copying, phone calls, spreadsheets, including complex calendar management with focus on proper allocation of executive availability.
- Acted as point of contact for the Founder/Executive Director
Transportation Specialist Supervisor03/2012 to 05/2014
Logistic Care – City , STATE
Logistic Care – City , STATE
- Worked with service providers to resolve issues and correct delays.
- Coordinated schedules and communicated changes to customers.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Coordinated dispatching of 20 drivers to accomplish daily pickup and drop off of clients.
- Provided timely transportation of diverse clients to healthcare facilities, including patients, families and staff members.
- Researched affordable transportation methods and performed safety audits on equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Operated work vans/vehicles and carefully followed all safety protocols and procedures.
- Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to Logistic Care at end of shift.
- Provided physical support to patients through diverse types of mobility assistance.
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Analyzed patients' medical conditions to identify proper mode of transport.
- Coached recently hired employees on company guidelines, conduct and practices.
Education
Bachelor of Arts: PsychologyExpected in 05/2021Langston University -
City
Associate of Arts: Human And Family Services 05/2017Southwestern Christian University-
City,
State
- Dean's List
- Coursework in human and family services, psychology
- Graduated with 3.7 GPA
- Continuing education in Psychology
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Resume Overview
School Attended
- Langston University
- Southwestern Christian University
Job Titles Held:
- Case Management Specialist
- Executive Administrative Assistant
- Transportation Specialist Supervisor
Degrees
- Bachelor of Arts : Psychology Expected in 05/2021
Associate of Arts : Human And Family Services 05/2017
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