Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Skills
Case Management
Home care
Patient and family advocacy
Progress evaluations
Needs assessment
Skilled community-based case manager
MS Office
Education
Langston University Oklahoma City, OK, Expected in 05/2021 ā āBachelor of Arts:Psychology - GPA:
Southwestern Christian UniversityBethany, OKExpected in 05/2017 ā āAssociate of Arts:Human And Family Services - GPA:
Dean's List
Coursework in human and family services, psychology
Graduated with 3.7 GPA
Continuing education in Psychology
Work History
Cross Country Home Services, Inc. - Case Management Specialist CA, State, 10/2018 - Current
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Worked with clients to improve life choices and maximize benefits of programs.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Coordinated referrals and direct support in obtaining assistance for clients.
Transported clients to various locations such as treatment, community assistance etc.
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
Maintained regular contact with clients by calling and visiting clients' homes.
Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
Protected clients' health information with strict protocols focused on controlling access to confidential information.
Conducted home visits across Oklahoma to check on patients' well-being.
Faurecia Interior Systems - Executive Administrative Assistant Chattanooga, TN, 06/2014 - Current
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Managed external contacts for Founder/Executive Director and kept track of periodic communication needed for priority contacts.
Managed administrative functions such as faxing, copying, phone calls, spreadsheets, including complex calendar management with focus on proper allocation of executive availability.
Acted as point of contact for the Founder/Executive Director
Logistic Care - Transportation Specialist Supervisor City, STATE, 03/2012 - 05/2014
Worked with service providers to resolve issues and correct delays.
Coordinated schedules and communicated changes to customers.
Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
Coordinated dispatching of 20 drivers to accomplish daily pickup and drop off of clients.
Provided timely transportation of diverse clients to healthcare facilities, including patients, families and staff members.
Researched affordable transportation methods and performed safety audits on equipment.
Warmly greeted patients and visitors and made each feel welcome.
Operated work vans/vehicles and carefully followed all safety protocols and procedures.
Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to Logistic Care at end of shift.
Provided physical support to patients through diverse types of mobility assistance.
Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Analyzed patients' medical conditions to identify proper mode of transport.
Coached recently hired employees on company guidelines, conduct and practices.
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