(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

  • Case Management
  • Home care
  • Patient and family advocacy
  • Progress evaluations
  • Needs assessment
  • Skilled community-based case manager
  • MS Office
Langston University Oklahoma City, OK, Expected in 05/2021 Bachelor of Arts : Psychology - GPA :
Southwestern Christian University Bethany, OK Expected in 05/2017 Associate of Arts : Human And Family Services - GPA :
  • Dean's List
  • Coursework in human and family services, psychology
  • Graduated with 3.7 GPA
  • Continuing education in Psychology
Work History
Cross Country Home Services, Inc. - Case Management Specialist
CA, State, 10/2018 - Current
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Coordinated referrals and direct support in obtaining assistance for clients.
  • Transported clients to various locations such as treatment, community assistance etc.
  • Secured housing, medical care and employment for clients by collaborating with various community agencies.
  • Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
  • Protected clients' health information with strict protocols focused on controlling access to confidential information.
  • Conducted home visits across Oklahoma to check on patients' well-being.
Faurecia Interior Systems - Executive Administrative Assistant
Chattanooga, TN, 06/2014 - Current
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed external contacts for Founder/Executive Director and kept track of periodic communication needed for priority contacts.
  • Managed administrative functions such as faxing, copying, phone calls, spreadsheets, including complex calendar management with focus on proper allocation of executive availability.
  • Acted as point of contact for the Founder/Executive Director
Logistic Care - Transportation Specialist Supervisor
City, STATE, 03/2012 - 05/2014
  • Worked with service providers to resolve issues and correct delays.
  • Coordinated schedules and communicated changes to customers.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
  • Coordinated dispatching of 20 drivers to accomplish daily pickup and drop off of clients.
  • Provided timely transportation of diverse clients to healthcare facilities, including patients, families and staff members.
  • Researched affordable transportation methods and performed safety audits on equipment.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Operated work vans/vehicles and carefully followed all safety protocols and procedures.
  • Maintained accurate logs of all equipment deliveries and patient trips and submitted documentation to Logistic Care at end of shift.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Analyzed patients' medical conditions to identify proper mode of transport.
  • Coached recently hired employees on company guidelines, conduct and practices.

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Resume Overview

School Attended

  • Langston University
  • Southwestern Christian University

Job Titles Held:

  • Case Management Specialist
  • Executive Administrative Assistant
  • Transportation Specialist Supervisor


  • Bachelor of Arts
  • Associate of Arts

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