Case Management Specialist Resume Example
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CASE MANAGEMENT SPECIALIST
Professional Summary
Diligent Nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.
Human services undergrad with over 10 years of successful experience in Health care and Human services. Recognized consistently for performance excellence and contributions to success in health care. Strengths in Case Management and Resident counselling backed by training in state guidelines and organizational protocol.
Handles individual clients and supports colleagues in proper implementation of organizational policies and compliance with applicable laws and regulations. Aiding community members in navigating troubled waters to arrive at sound solutions.
Attentive nursing professional presenting high level of care, patient assistance during each shift. Considered hardworking and driven. Ready for new opportunity to apply exceptional nursing skills in facility or home based setting.
Skills
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Work History
03/2019 to 03/2020Case Management SpecialistJazz Pharmaceuticals | Chicago , IL
- Provided service and supportive counseling in client's native language as needed, translating and interpreting between client, family and third-party entities as needed.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Oversaw implementation of Low-income and homeless population and fam program, collaborating with management to implement smooth operation of all aspects of program and responding to any operational setbacks.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
- Strengthened training and nursing knowledge by taking part in continuing education programs and Type workshops.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
11/2018 to 03/2019Residential CounselorThe May Institute Inc | Hampton , VA
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Developed rapport to create safe and trusting environment for care.
- Mediated and provided professional conflict resolution in timely fashion.
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
08/2016 to 11/2018Home Health AideBenchmark Senior Living | Edgehill - Stamford , CT
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Developed rapport to create safe and trusting environment for care.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided direct personal care and administrative services to clients.
- Constructed cognitively stimulating activities.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Job Title.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
10/2015 to 10/2017Home Health Aide- Melody RobinsonThe Arc Of Steuben | Bath , NY
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
01/2012 to 02/2013Direct Support ProfessionalHuman Resources Unlimited-Pyramid | City , STATE
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Developed rapport to create safe and trusting environment for care.
01/2009 to 01/2012Video AgentViewpoint CRM | City , STATE
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Education
Associate of Arts And Sciences | Human ServicesMiddlesex Community College - Lowell, City
Child DevelopmentMiddlesex Community College - Lowell, City
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Middlesex Community College - Lowell
Job Titles Held:
- Case Management Specialist
- Residential Counselor
- Home Health Aide
- Home Health Aide- Melody Robinson
- Direct Support Professional
- Video Agent
Degrees
- Associate of Arts And Sciences | Human Services
Child Development
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