case management specialist resume example with 6 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Coordinated community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Interviewing skills
Client needs assessments
Interpersonal Communication
Compassion
Teamwork
Good listening skills
Detail-oriented
Data management
Conflict resolution
Supervision
Organization and Time management
Critical thinking
Flexible & Adaptable
Written and verbal communication
Proficient in Microsoft
Community Engagement
Public Policy
Education
Albright CollegeReading, PAExpected in ā āB.S:Criminal Justice - GPA:
Reading Area Community CollegeReading, PAExpected in ā āAssociate Of Applied Science:Liberal Arts And General Studies With Emphasis On - GPA:
Work History
Metlife, Inc. - Case Management Specialist Cleveland, OH, 01/2018 - 09/2020
Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Referred families to shelters, legal resources and educational programs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Givaudan Ltd - Evaluator Pune, IN, 01/2018 - 09/2020
Carried out day-day-day duties accurately and efficiently.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Developed individual treatment goals based on history and diagnosis.
Provided counseling and support to clients with drug and alcohol abuse issues.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Used coordination and planning skills to achieve results according to schedule.
Served customers in a friendly, efficient manner following outlined steps of service.
Repaired faults, reassembled products and completed additional tests
People Incorporated - Paraprofessional Swansea, MA, 08/2017 - 07/2019
Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Relieved classroom teacher during breaks and maintained order and structure in classroom.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Reported on student progress, behavior and social skills to parents.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Six Flags, Inc. - Resident Advisor Glendale, AZ, 06/2017 - 09/2018
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Promoted positive relations between residents and staff.
Enforced policies and safety standards through building and room rounds.
Solved grievances and complaints by collaborating with residents.
Supported personal needs of residents dealing with diverse conditions.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Mediated conflict to provide safe and secure environment through policy enforcement.
Fostered productive and supportive environment for academic and social success.
Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
Maintained individual records for each student of emergency contacts and administrative support documentation.
City Of Springfield - Outreach Coordinator Springfield, MA, 03/2017 - 01/2018
Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
Developed network relationships with industry professionals to enhance community awareness and promote services.
Initiated and coordinated visits by influential persons and community groups for marketing exposure.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Educated families and community members about domestic violence, including its impact on children.
Referred families to shelters, legal resources and educational programs.
Worked with senior case managers to coordinate team development activities and trainings.
Liberty Tax Service - Human Resources Assistant Havelock, NC, 09/2016 - 06/2017
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Screened applicant resumes and coordinated both phone and in-person interviews.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Answered and directed fifteen plus outbound and inbound phone calls per day.
Assisted with on-boarding process of twenty plus new hires in a month.
Organized new employee orientation schedules for all new hires.
Converted employee status from temporary to permanent.
Recruited and screened qualified potential employees.
Prepared monthly termination lists to be added to permanent records.
Posted positions through approved recruitment channels.
Liberty Tax Service - Human Resources Assistant Henderson, NV, 07/1991 - 07/1993
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Assisted with on-boarding process of 20 or more new hires in Weekly timeframes .
Screened applicant resumes and coordinated both phone and in-person interviews.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Organized new employee orientation schedules for all new hires.
Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Recruited and screened qualified potential employees.
Demonstrated respect, friendliness and willingness to help wherever needed.
Served customers in a friendly, efficient manner following outlined steps of service.
Posted positions through approved recruitment channels.
Converted employee status from temporary to permanent.
Delivered friendly assistance with new hires throughout interviewing and hiring process
Coordinated itineraries and scheduled appointments for human resources staff
Created and completed personnel action forms for hires, terminations, title changes and terminations
Answered and redirected incoming phone calls for office
Screened applicant resumes and coordinated both phone and in-person interviews
Organized new employee orientation schedules for new hires
Recruited and screened qualified potential employees
Set up orientations and initial training for new employees
Assigned work activities for staff related to employment, compensation, labor relations and employee relations
Processed documentation for employee actions such as new hires, grievance resolutions and terminations
Helped employees register for benefits programs using online portals
Converted employee status from temporary to permanent
Compiled employee records from individual departments to maintain central files
Administered compensation, benefits and performance management systems at direction of supervisor
Filed paperwork, sorted and delivered mail and maintained office organization
Assisted with on-boarding process of fifty new hires
Skills
Interviewing skills
Client needs assessments
Interpersonal Communication
Compassion
Teamwork
Good listening skills
Detail-oriented
Data management
Conflict resolution
Supervision
Organization and Time management
Critical thinking
Flexible & Adaptable
Written and verbal communication
Proficient in Microsoft
Work History
Treatment Access Service Center - Case Management Specialist Reading, PA01/2018 - 09/2020
Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Referred families to shelters, legal resources and educational programs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.