case management specialist resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Self-motivated, dependable and experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Skills
Well-trained in MicroSoft
Client meetings
Community outreach
Customer support and assistance
Assistance program knowledge
Active listening
Relationship building
First Aid/CPR
Organization
Team management
Problem resolution
Multitasking
Friendly, positive attitude
Communication
Troubleshooting
Experience
Case Management Specialist, 04/2022 to Current Mclaren Health Care – Clinton, MI,
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
Protected patient data in alignment with HIPAA privacy protocols.
Developed comprehensive client-driven case plan with short and long-term goals.
Conducted assessments to obtain information for participant-centered plan of care.
Advocated for members and families to coordinate care and navigate resources within Dilkon Arizona Long Term Care system.
Determined functional status, activity, acuity and self-management levels to make proper care referrals.
Performed audits of objectives and case progression for case management team.
Developed appropriate care plans for at-risk individuals and high-risk families.
Coordinated support services and optimized communication between healthcare workers and patients.
Educated clients in navigating complex health care systems to prevent uncertainty and discontinuities of health care.
Adhered to ethical principles and standards to protect clients' confidential information.
Assisted individuals with eligibility for available benefits.
Scheduled follow-up home visits post-crisis to evaluate status of client.
Initiated client-centered care plan reflective of client's readiness for change and activation level.
Interviewed clients to highlight needs and develop personalized health care plans.
Initiated patient and family education and discharge planning at admission.
Obtained authorizations for treatments and services to present clients with lower-cost but equally effective plans.
Addressed and responded immediately to patient issues to prevent care plan delays.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Secretary IV, 10/2021 to 03/2022 Walt Disney Co. – Seattle, WA,
Maintained organized filing system of paper and electronic documents.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Ordered office supplies to purchase items and maintain appropriate levels.
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Prepared and updated office equipment list.
Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Sent and distributed mail and parcels.
Scheduled meetings and sent invitations specifying time and location.
Greeted visitors and directed to appropriate location or person.
Assisted with accounts receivable and accounts payable functions.
Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Produced and distributed memos, newsletters and other forms of communication.
Managed multiple calendars and contacts using computer software.
Monitored office equipment and scheduled repairs.
Set appointments for executives to support busy staff.
Enrollment Specialist/Health Technician, 07/2018 to 06/2021 Veterans Health Administration – Oakhurst, CA,
Handled new enrollments by entering customers' data and reviewing information.
Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
Completed and processed applications for enrollment.
Managed and updated student records.
Provided information about class options, educational materials and available services.
Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.
Communicated program policies and enforced each.
Utilized the Native American Student Information System to update attendance, grades and student demographics.
Coordinated with the academic staff with class rosters for Pre-k to 8th Grade.
Handled all student health records and updated immunization records.
Coordinated student wellness activities on a monthly basis.
Provided clerical support to various departments.
Administrative Assistant/Inventory Technician, 07/2013 to 06/2018 Pinon Community School, Inc. – City, STATE,
Investigated and resolved variances with inventory records.
Performed cycle counts on daily basis to immediately spot errors and apply remedies.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Organized and processed damaged goods according to vendor and manufacturer procedures.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Verified receipt of returned materials to maintain accuracy of vendor credits.
Entered information into system to update status reports.
Maintained all annual PM maintenance schedule through the IA-Maximo database.
Exceptional Education Home Liaison/Clerk, 08/2010 to 06/2013 Rock Point Community School – City, STATE,
Maintained Exceptional Education student records for grades K-12.
Updated student demographics on the NASIS database
Updated IEP/504 plans for all students
Prepared for IEP meetings
Scheduled home visits with parents/guardians
Prepared travel arrangements for Exceptional Education Staff
Prepared all time sheets and requisitions for the Exceptional Education Department.
Work directly with Coordinator and Teachers
Monitored attendance for all Exceptional Ed. students on a daily basis.
Adminstrative Assistant/Registrar, 07/2009 to 06/2013 Jeehdeez'a Elementary School – City, STATE,
Answered questions and fulfilled requests with friendly and knowledgeable service.
Collected, evaluated and stored documents securely in permanent records.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained student demographics, attendance, grades and class schedule on the NASIS database.
Prepared travel arrangements and time sheets.
Recreation Specialist, 03/2004 to 06/2005 Pinon Community School, Inc. – City, STATE,
Maintained participant safety through careful monitoring and supervision.
Promoted culture focused on safe participation in recreational activities.
Helped participants enjoy activities while ensuring adherence to protocol.
Planned, organized, facilitated and promoted diverse recreational programs.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Advertised for upcoming events to promote engagement and involvement.
Developed events and programs in consideration of needs, abilities and interests of participants.
Education and Training
Certificate: Substance Abuse And Addiction Studies, Expected in 05/2022 to Tohono O'Odham Community College - Sells, AZ GPA:
Associate of Applied Science: Office Administration , Expected in 05/2004 to Dine College - Tsaile, AZ, GPA:
Certificate: Office Technology, Expected in 05/2004 to Dine College - Tsaile, AZ, GPA:
High School Diploma: , Expected in 05/1994 to Many Farms High School - Many Farms, Az, GPA:
: Interdisciplinary Studies, Expected in to Northern Arizona University - Flagstaff, AZ GPA:
: Social Work, Expected in to Tohono O'Odham Community College - Sells, AZ GPA:
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