Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Client Needs Assessments
  • Customer Service
  • Maintaining Client Records
  • Collaboration and Teamwork
  • Attention to Detail
  • Verbal and Written Communication
  • Report Preparation
  • Relationship Building
  • Implementing Client Care Plans
  • Issue Reporting
  • Active Listening
  • Employee Training
  • Electronic Medical Record Software
  • Data Entry Software
  • Admissions Processes
  • Workflow Management
Work History
09/2014 to Current
Case Management Assistant Common Spirit Gilbert, AZ,

  • Attended regularly scheduled case management and staff meetings.
  • Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
  • Help find services and eligibility for patients
  • Maintained up-to-date and accurate contacts and progress note records.
  • Coordinated referrals and direct support for Case Managers clients.
  • Helped social workers build, coordinate and lead programs supporting individuals
  • Prepared schedules for all new admission's patient with Case Managers and Therapy teams
  • Prepare team conference for entire hospital
  • Prepared work schedule for the case managers for coverage
  • Worked flexible hours
08/2012 to 09/2014
Financial Counselor Hca Lewisville, TX,
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Identified healthcare resources and programs for patients unable to meet financial obligations.
  • Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
  • Coding
  • Insurance Verification
  • Admissions
03/2011 to 08/2012
Lead Medical Assistant/X-Ray Technician HCA Urgent Care City, STATE,
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared and administered medications to alleviate patient symptoms.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Taught patients about medications, procedures and care plan instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Monitored [Type] test accuracy using quality controls.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Oriented and trained new staff on proper procedures and policies.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Measured patient pulse oximetry.
Expected in
EMT License : Emergency Medical Technician
CFCC - Ocala, FL,

EMT license

Expected in
License : X Ray Technician
Florida Department of Radiology - ,
Expected in
License: National Certified Medical Assistant
University of Phoenix - ,

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School Attended

  • CFCC
  • Florida Department of Radiology
  • University of Phoenix

Job Titles Held:

  • Case Management Assistant
  • Financial Counselor
  • Lead Medical Assistant/X-Ray Technician


  • EMT License
  • License
  • License

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