Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Client Needs Assessments
Customer Service
Maintaining Client Records
Collaboration and Teamwork
Attention to Detail
Verbal and Written Communication
Report Preparation
Relationship Building
Implementing Client Care Plans
Issue Reporting
Active Listening
Employee Training
Electronic Medical Record Software
Data Entry Software
Admissions Processes
Workflow Management
Work History
09/2014 to Current
Case Management AssistantCommon Spirit – Gilbert, AZ,
Attended regularly scheduled case management and staff meetings.
Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
Help find services and eligibility for patients
Maintained up-to-date and accurate contacts and progress note records.
Coordinated referrals and direct support for Case Managers clients.
Helped social workers build, coordinate and lead programs supporting individuals
Prepared schedules for all new admission's patient with Case Managers and Therapy teams
Prepare team conference for entire hospital
Prepared work schedule for the case managers for coverage
Worked flexible hours
08/2012 to 09/2014
Financial CounselorHca – Lewisville, TX,
Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Identified healthcare resources and programs for patients unable to meet financial obligations.
Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
Coding
Insurance Verification
Admissions
03/2011 to 08/2012
Lead Medical Assistant/X-Ray TechnicianHCA Urgent Care – City, STATE,
Documented vital signs and health history for patients in clinic and hospital environments.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Prepared and administered medications to alleviate patient symptoms.
Called and faxed pharmacies to submit prescriptions and refills.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Taught patients about medications, procedures and care plan instructions.
Sanitized, restocked and organized exam rooms and medical equipment.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Monitored [Type] test accuracy using quality controls.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Prepared lab specimens for diagnostic evaluation.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Implemented care and efficiency improvements to support and enhance office operations.
Collected pertinent data and calculations to aid physician in interpreting results.
Maintained detailed records of test results by entering data and patient information into computer.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Oriented and trained new staff on proper procedures and policies.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Followed appropriate procedures to minimize patient's exposure to radiation.
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