Case Management Assistant Resume Example
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CASE MANAGEMENT ASSISTANT
Professional Summary
A diligent, organized, and meticulous professional with advanced understanding of administrative processes and information gathering, outstanding communication and interpersonal abilities with a passion for helping others, expertise in information management and MS Office programs, and successful experience in the working knowledge of policies and procedures.
Work History
Scheduling Representative-Behavioral Health 01/2022 to Current
Sutter Health, Davis , CA
Sutter Health, Davis , CA
- Schedule diagnostic assessments or psych evaluations for new clients.
- Schedule follow-up appointments for active clients.
- Prepare appointment schedules and paperwork for providers.
- Review upcoming appointments for accurate alerts, funding, and missing documentation.
- Verify demographic information at each visit and update as necessary.
- Reschedule or cancel appointments as requested and update master schedules.
- Maintain accurate records of all appointments kept, missed, or cancelled in the scheduling module.
- Process incoming referrals by scheduling appropriately and notifying referring party of outcome as appropriate.
Case Management Assistant 12/2018 to Current
Aspirus, Nokomis , WI
Aspirus, Nokomis , WI
- Under direction of nurse case managers and/or social workers, coordinates and organizes referrals, facilitates timely completion of medication authorizations and accurately completes necessary paperwork.
- Takes active role in patient and family planning process, by effectively communicating with others of diverse backgrounds, detailing instructions and responding appropriately and effectively to questions and concerns.
- Completed patient assessments to determine needs and eligibility for services and public benefits
- Addresses disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
- Supports case management outcome model through clinical, clerical and support services and assists with planning, assessment and implementation of appropriate patient transitions.
- Makes recommendations to improve processes and procedures.
Unit Clerk12/2018 to 05/2020
Grady Health System, City , STATE
Grady Health System, City , STATE
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical and digitized patient records organized for easy updating and retrieval by authorized team members.
- Streamlined operations to improve efficiency, while maintaining HIPAA compliance and protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Delivered clerical support by efficiently handling wide range of routine and special requirements for 42-bed unit.
Public Service Assistant 05/2016 to 01/2018
Akron-Summit County Public Library System, City , STATE
Akron-Summit County Public Library System, City , STATE
- Greeted patrons warmly in person and over phone, answered routine reference questions, offered to assist with any issues or needs, and handled challenging situations tactfully and professionally.
- Guided children and adults in utilizing library services, resources, and technology, including internet and library databases.
- Collected payments for library fines and negotiated payment arrangements with patrons to restore library borrowing privileges
- Promoted library use and advocated for children's programs and services with young patrons and families.
- Assisted in planning, organizing, and supervising of different library programs such as story time, after-school tutoring, summer reading programs, family movie nights, etc., to encourage reading, viewing, and listening of library materials.
- Taught children about library practices via individual and group instruction.
- Trained incoming employees on job duties and responsibilities.
Collections Account Representative 04/2015 to 05/2016
Signet Jewelers, INC, City , STATE
Signet Jewelers, INC, City , STATE
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Served customers in friendly, efficient manner following outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved customer issues that prevented them from paying, including store, merchandise and credit issues.
- Performed targeted collections and used skip tracing skills and methods to find customers who had not been contacted in over 60 days.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved and exceeded production, quality and compliance standards
Education
Bachelor of Arts: : Speech Communications, 08/2021
Georgia State University - City, State
- Minor in Psychology
- Graduated cum laude (3.57 GPA)
- Member of the National Society of Collegiate Scholars
- Continuing education in Risk Management
Associate of Science: : Special Education, 05/2017
Georgia State University-Perimeter College - City
- Graduated cum laude (3.53 GPA)
- Member of the Professional Association of Georgia Educators
Skills
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Resume Overview
School Attended
- Georgia State University
- Georgia State University-Perimeter College
Job Titles Held:
- Scheduling Representative-Behavioral Health
- Case Management Assistant
- Unit Clerk
- Public Service Assistant
- Collections Account Representative
Degrees
- Bachelor of Arts : Speech Communications , 08/2021
Associate of Science : Special Education , 05/2017
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