Case Management Assistant Resume Example Company Name

CASE MANAGEMENT ASSISTANT

Professional Summary

Previous experience as competent Collections Specialist in retail credit and collections field. Talented in performing high volume of inbound/outbound calls to secure payments on past due accounts. Proficient in offering customers payment plans and alternative debt restructuring options, payment schedules, skip tracing, and compliance requirements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Effective communicator with passion for helping others. Advanced understanding of administration processes and information gathering. Expertise in information management and MS Office programs.

Work History

Company Name.City, StateCase Management Assistant |12/2018 - Current

Under direction of nurse case managers and/or social workers, coordinates and organizes referrals, facilitates timely completion of medication authorizations and accurately completes necessary paperwork.
Takes active role in patient and family planning process, by effectively communicating with others of diverse backgrounds, detailing instructions and responding appropriately and effectively to questions and concerns.
Addresses disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
Supports case management outcome model through clinical, clerical and support services and assists with planning, assessment and implementation of appropriate patient transitions.
Makes recommendations to improve processes and procedures.

Company Name.City, StateUnit Clerk |12/2018 - 05/2020

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical and digitized patient records organized for easy updating and retrieval by authorized team members.
Streamlined operations to improve efficiency, while maintaining HIPAA compliance protecting confidentiality of records.
Prepared admissions charts and scanned records.
Arranged discharges and patient transportations.
Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
Delivered clerical support by efficiently handling wide range of routine and special requirements for 42-bed unit.

Company Name.City, StatePublic Service Assistant |05/2016 - 01/2018

Greeted patrons warmly in person and over the phone, answered routine reference questions, offered to assist with any issues or needs, and handled challenging situations tactfully and professionally.
Guided children and adults in utilizing library services, resources, and technology, including internet and library databases.
Promoted library use and advocated for children's programs and services with young patrons and families.
Assisted in planning, organizing, and supervising of different programs for children, generally preschool to sixth grade, such as story time, after-school tutoring, summer reading programs, family movie nights, etc., to encourage reading, viewing, and listening of library materials.
Incorporated library services into lessons, while also driving curiosity, engaging students and supporting lifelong learning.
Taught children about library practices via individual and group instruction.
Trained incoming employees on job duties and responsibilities.

Company Name.City, StateCollections Account Representative |04/2015 - 05/2016

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Served customers in friendly, efficient manner following outlined steps of service.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Resolved customer issues that prevented them from paying, including store, merchandise and credit issues.
Performed targeted collections and used skiptracing skills and methods to find customers who had not been contacted in over 60 days.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Achieved and exceeded production, quality and compliance standards

Education

Georgia State UniversityCity, StateExpected in 05/2021Bachelor of Arts: Speech Communications

Minor in Psychology
3.51 GPA
Member of the National Society of Collegiate Scholars
Continuing education in Risk Management

Georgia State University-Perimeter CollegeCity05/2017Associate of Science: Special Education

Graduated cum laude
Member of the Professional Association of Georgia Educators

Skills

Customer Accounts Management
Case management
Call center experience
Payment processing
Excellent organization and time management
Exceptional oral and written communication
Active listening
Self-Motivation

Positive attitude
Great attention to detail
Documentation proficiency
Legal and policy knowledge
Computer and internet proficiency
Superior persuasive and negotiation capabilities
Ability to work with clients and achieve positive outcomes

Resume Overview

School Attended

Georgia State University
Georgia State University-Perimeter College

Job Titles Held:

Case Management Assistant
Unit Clerk
Public Service Assistant
Collections Account Representative

Degrees

Bachelor of Arts : Speech Communications
Associate of Science : Special Education

Case Management Assistant Resume Example

Resume Score: 80%

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