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Case Investigations Resume Example

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CASE INVESTIGATIONS
Summary

Self-sufficient worker with experience supporting daily reception tasks in doctors office. Successfully schedules appointments, monitoring daily logs and answering phones. Hardworking, Honest, Loves fast paced jobs, Never late, and I am never afraid to ask questions if I don't understand the task at hand. I feel I adapt to new environments very quickly.

Skills
  • Risk management strategies
  • Compliance reviews
  • Trend monitoring
  • Marketing understanding
  • Investigative reporting
  • Interviewing techniques
  • Team building
  • Decision-making
  • Customer service
  • Data management
  • Friendly, positive attitude
Experience
Case Investigations|Oklahoma State Department of Health - Oklahoma City, OK|07/2020 - Current

Calling POs cases in the state of Oklahoma and informing of POS covid test, gathering information of where they have been the 2 weeks prior to sxs. Customer Service.

Specimen Technician|DLO - Oklahoma City, OK|03/2019 - 06/2020
  • Embedded specimens into blocks and fixed tissues in formalin.
  • Assisted the pathologist in gross examination of surgical specimens.
  • Prepared histologic slides for human tissue samples via processing, cutting, embedding, staining and mounting.
  • Adhered to all safety and infection control precautions and regulations.
  • Recorded number of tissue blocks and verified proper identification and labeling.
  • Identified opportunities for process and efficiency improvements.
  • Received, logged and assessed quality of specimens received.
  • Prepared slides for microscopic examination and analysis.
  • Disposed of specimens after completed testing procedures.
  • Cut prepared blocks of tissue utilizing complex machinery.
  • Maintained neat, organized and confidential written records.
  • Performed routine and specialized histology staining procedures.
  • Tracked and maintained inventory of laboratory supplies.
  • Cleaned and operated tissue processors according to schedules.
  • Sectioned frozen tissue to produce slides for diagnosis.
  • Followed laboratory guidelines for handling biological specimens.
Nanny|Tran Family - Nichlos Hills, OK|07/2018 - 03/2019
  • Assisted children with homework and implemented school material in practical, everyday activity.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Provided direct-care services for 3 children of varying ages, promoting safe, healthy and fun lifestyle.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Facilitated safe, caring and warm environment for children between ages of 1 week olds and 3 years old to stimulate development.
  • Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and health development.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Supervised children during parental absences.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Administered medication and minor first aid to sick and injured children.
Front Desk/ MA|Flores Pediatrics - Yukon, OK|01/2018 - 07/2018
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Updated employee paperwork and records.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Answered appointment calls to streamline office operations.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Managed customer complaints and rectified issues to complete satisfaction.
Education and Training
Yukon High School|Yukon, OK|05/2014High School Diploma
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Resume Overview

Companies Worked For:

  • Oklahoma State Department of Health
  • DLO
  • Tran Family
  • Flores Pediatrics

School Attended

  • Yukon High School

Job Titles Held:

  • Case Investigations
  • Specimen Technician
  • Nanny
  • Front Desk/ MA

Degrees

  • High School Diploma

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