case coach resume example with 2 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Results oriented employee motivated to successfully and proficiently fulfill work place tasks. Reliable and proactive in a team setting. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Case management
  • Assistance Program Knowledge
  • Cash counting machine operations
  • Staff mentoring
  • Cash management
  • Report writing
  • Microsoft Office
  • Billing
  • Bilingual in Spanish
  • Decision-making
  • Document evaluations
  • Cultural understanding
  • Well-Trained in Community Based Monitoring Systems(CBMS), Efforts to Outcomes (ETO), EBT Edge, Lutheran Immigration and Refugee Services, Geneva(salesforce)
  • Conflict Resolution
  • People Skills
  • Data Management
  • Computer Skills
  • Training & Development
  • Immigration Documents
  • Government Regulations
  • Legal Research
  • Filing System Organization
  • Legal Correspondence
  • Legal Document Preparation
  • Policy Knowledge
  • Judgement and Decision Making
  • Creative and Critical Thinking
Case Coach, May - Current
Pelican Maple Grove, MN,
  • Translated immigration documents to explain relevance to potential clients.
  • Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
  • Developed new initiatives to support delivery of immigration information and initiatives.
  • Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars and other educational offerings.
  • Obtained and reviewed client documentation and analyzed and summarized data.
  • Translated documents into Spanish for client and interpreted verbal communications to enable client to understand immigration process.
  • Conducted assessments of family strengths, needs and barriers.
  • Discussed rights and responsibilities associated with public assistance with applicants.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Processed benefit computations and under or overpayment adjustments.
  • Obtained income, asset and financial information to determine program eligibility.
  • Attended meetings and participated in staff development training activities.
  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Interpreted conference calls and other workplace communications in real-time.
  • Added new material to file records or created new records.
  • Input data into computer systems to support document and information retrieval.
  • Placed materials into storage receptacles according to classification and identification information.
  • Sorted or classified information according to content, purpose or user criteria.
  • Located, retrieved and copied information in response to requests and delivered to authorized users.
  • Produced high-quality spreadsheets, documents and presentations for customer-facing and internal needs.
  • Received, sent and edited emails through Microsoft Outlook.
Security Guard, 09/2021 - 04/2022
Coborn's Long Prairie, MN,
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Guarded restricted areas to prevent unauthorized entry.
  • Completed incident reports to record security or loss prevention incidents.
Cashier, 03/2018 - 08/2019
Lucy's Tacos City, STATE,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Took care of sanitization matters throughout restaurant.
Education and Training
Bachelor of Criminal Justice: , Expected in 05/2024
University Of Colorado Colorado Springs - Colorado Springs, CO,
Status -
High School Diploma: , Expected in 05/2019
Lamar High School - Lamar, CO
Status -
: Psychology/Criminal Justice, Expected in
Lamar Community College - Lamar, CO
Status -

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Resume Overview

School Attended

  • University Of Colorado Colorado Springs
  • Lamar High School
  • Lamar Community College

Job Titles Held:

  • Case Coach
  • Security Guard
  • Cashier


  • Bachelor of Criminal Justice
  • High School Diploma
  • Some College (No Degree)

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