LiveCareer-Resume

case aide resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Case Aide with proven understanding of youth care service and methodical approach to completing documentation. Consistent in helping clients obtain relevant services by fully pursuing opportunities and resolving problems. Dependable in following up on issues and skilled at prioritizing cases.

Skills
  • Client and Family Interviews
  • Government Subsidy Programs
  • Customer Service
  • Issue Reporting
  • Childcare Support
  • Microsoft Access
  • Collaboration and Teamwork
  • Active Listening
  • Maintaining Client Records
  • Verbal and Written Communication
  • Money Management Assistance
  • Client Needs Assessments
  • Attention to Detail
  • Group and Individual Counseling
  • Case File Management
  • Client Intakes
  • Youth Advocacy
  • Problem-Solving
  • Microsoft Office
  • Youth Programming
  • Problem Solving
  • Data Collection and Entry
  • Data Entry Software
Experience
2021 to Current Case Aide Brooklyn Community Services | Brooklyn, NY,
  • Maintained complete and accurate records of applications, forms and referrals.
  • Assisted individuals with completing social service application forms and gathering factual information.
  • Developed professional working relationships with parents and children to help connect each with relevant services.
  • Helped clients work through appeals processes for denied services.
  • Determined eligibility of clients for social service programs such as childcare assistance.
  • Backed up social workers with running daycare, facilitating client groups and assisting with foster care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Partnered with interdisciplinary teams to implement care plans.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Greeted individuals, gathered medical and legal histories and obtained emergency contact information.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Determined whether clients should be counseled or referred to other specialists
  • Performed intake and conducted client interviews, providing documents in both English and Spanish.
2005 to 2011 Cashier Caesars Entertainment Corporation | North Kansas City, MO,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Recommended complementary and discounted items to customers to increase sales.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
2013 to 2015 Clerk Newman-Crows Landing Unified | Newman, CA,
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Coordinated company records and resources to assist team members with special projects.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Created, updated, and maintained detailed documents, charts, and spreadsheets to sort company information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Assisted with payment processing and investigated financial discrepancies.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Processed sales transactions to prevent long customer wait times.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Contacted customers regarding account updates and potential problems.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Copied, scanned and filed documents to maintain office records.
  • Assisted customers by answering questions and providing information about taxes.
  • Responded to requests by preparing and sending files and documents.
  • Sorted and distributed mail to internal staff and prepared outgoing mail.
  • Wrote, recorded and proofread business communications, documents and data.
  • Prepared and issued purchase orders, invoices and statements.
Education and Training
Expected in 12/2020 Associate of Applied Science | Criminal Justice New Mexico State University - Dona Ana Community College, Las Cruces, NM GPA:
Expected in 06/2005 High School Diploma | Canutillo High School, Canutillo, TX GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • New Mexico State University - Dona Ana Community College
  • Canutillo High School

Job Titles Held:

  • Case Aide
  • Cashier
  • Clerk

Degrees

  • Associate of Applied Science
  • High School Diploma

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