Case Aide resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency. Demonstrated success in building long-lasting relationships. Serviced-focused, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented, well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.

  • Microsoft Office
  • QuickBooks
  • Proactive and Self-Motivated
  • Attention to Detail
  • Creative Problem Solving
  • Bank Statement Reconciliation
  • Financial Recordkeeping
  • Relationship Building
  • Accounts Receivable
  • Accounts Payable
  • Bill Payment and Recordkeeping
  • Critical Thinking
  • Payroll Preparation and Processing
  • Vendor Record Management
  • Time Management
  • Records Organization and Management
  • Verbal and Written Communication
Work History
04/2021 to 04/2022 Case Aide Community Solutions, Inc. | Plainville, CT,
  • Helped social workers build, coordinate and lead programs supporting individuals with welfare and food stamp concerns.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Educated potential participants on available services and processes to engage in program.
  • Coordinated referrals and direct support for clients.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
09/2018 to 09/2019 General Manager The Container Store | Dallas, TX,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
01/2016 to 09/2018 Assistant General Manager Hyatt Hotels Corp. | Chicago, IL,
  • Handled daily deposits.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Sold memberships and personal training sessions to new members.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Performed pricing and estimates based on member needs and requirements.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Completed inventory purchases and oversaw restocking.
  • Handled cash accurately and prepared deposits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Consulted with managers to organize special events and promotions.
  • Oversaw computer database and physical filing systems.
  • Resolved problems promptly and effectively to elevate member approval.
04/2014 to 12/2017 Bar Supervisor Columbus Hospitality | Big Bear Lake, CA,
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and member-focused events.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Completed bar opening and closing procedures.
  • Handled cash accurately and prepared nightly deposits.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Expected in 05/2003 High School Diploma | Jay High School, Jay, FL, GPA:

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Resume Overview

School Attended

  • Jay High School

Job Titles Held:

  • Case Aide
  • General Manager
  • Assistant General Manager
  • Bar Supervisor


  • High School Diploma

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