Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Skills
  • Microsoft Office
  • Computer proficiency
  • Written Communication
  • Basic math
  • Compassion
  • Reading comprehension
  • Customer Service
  • Critical thinking
  • Organization and Time management
  • Detail-oriented
  • Verbal and written communication
  • Good telephone etiquette
  • Excellent work ethic
  • Collaboration
  • Adaptability
  • Analytical skills
  • Flexible & Adaptable
Work History
Case Advocate, 01/2020 - Current
Department Of The Treasury Saint Cloud, MN,
  • Coordinated referrals and direct support for Type clients.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Spoke with Type and Type groups to expand community engagement and program outreach.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants.
  • Conducted pre-screening activities to help determine eligibility for Type.
  • Maintained positive relationships with service providers and Job titles relevant to Type program operations.
  • Managed required paperwork to help individuals sign up for Type services.
  • Onboarded and monitored program participants and guided each through entry-level stages.
  • Completed physical and digital reporting on Type activities.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Intake Advocate, 07/2014 - 01/2020
Utah Community Action Salt Lake City, UT,
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
  • Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
  • Delivered friendly service for needs like Types and Types, providing expert support in every interaction.
  • Managed required paperwork to help individuals sign up for Type services.
  • Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
  • Conducted pre-screening activities to help determine eligibility for Type.
  • Coordinated referrals and direct support for Type clients.
  • Educated potential participants on available services and processes to engage in program.
  • Helped social workers build, coordinate and lead programs supporting individuals with Type and Type concerns.
  • Collaborated on program operations with Job title, including offering feedback from participants and improvement recommendations.
  • Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
Contact Representative, 06/2006 - 07/2014
Department Of The Treasury Sheridan, WY,
  • Consistently maintained Number% customer service satisfaction ratings through quality control and Action.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Collaborated with Job titles and Job titles to correct mistakes, track shipments and handle damage claims.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Implemented and developed customer service training processes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Effective liaison between customers and internal departments.
  • Maintained up-to-date knowledge of product and service changes.
  • Devised workaround solutions for Type-related issues, resulting in Result.
  • Resolved Type issues over phone with Number customers daily.
Education
Bachelor Of Science: Sociology, Expected in
-
University of Central Missouri - Warrensburg, MO
GPA:
  • Relevant Coursework Completed: Subject & Subject

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Resume Overview

School Attended

  • University of Central Missouri

Job Titles Held:

  • Case Advocate
  • Intake Advocate
  • Contact Representative

Degrees

  • Bachelor Of Science

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