- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
- Microsoft Office
- Computer proficiency
- Written Communication
- Basic math
- Compassion
- Reading comprehension
- Customer Service
- Critical thinking
- Organization and Time management
|
- Detail-oriented
- Verbal and written communication
- Good telephone etiquette
- Excellent work ethic
- Collaboration
- Adaptability
- Analytical skills
- Flexible & Adaptable
|
Case Advocate, 01/2020 - Current
Department Of The Treasury – Saint Cloud, MN,
- Coordinated referrals and direct support for Type clients.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Spoke with Type and Type groups to expand community engagement and program outreach.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants.
- Conducted pre-screening activities to help determine eligibility for Type.
- Maintained positive relationships with service providers and Job titles relevant to Type program operations.
- Managed required paperwork to help individuals sign up for Type services.
- Onboarded and monitored program participants and guided each through entry-level stages.
- Completed physical and digital reporting on Type activities.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Intake Advocate, 07/2014 - 01/2020
Utah Community Action – Salt Lake City, UT,
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Delivered friendly service for needs like Types and Types, providing expert support in every interaction.
- Managed required paperwork to help individuals sign up for Type services.
- Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
- Conducted pre-screening activities to help determine eligibility for Type.
- Coordinated referrals and direct support for Type clients.
- Educated potential participants on available services and processes to engage in program.
- Helped social workers build, coordinate and lead programs supporting individuals with Type and Type concerns.
- Collaborated on program operations with Job title, including offering feedback from participants and improvement recommendations.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Contact Representative, 06/2006 - 07/2014
Department Of The Treasury – Sheridan, WY,
- Consistently maintained Number% customer service satisfaction ratings through quality control and Action.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Collaborated with Job titles and Job titles to correct mistakes, track shipments and handle damage claims.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Increased efficiency and team productivity by promoting operational best practices.
- Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Effective liaison between customers and internal departments.
- Maintained up-to-date knowledge of product and service changes.
- Devised workaround solutions for Type-related issues, resulting in Result.
- Resolved Type issues over phone with Number customers daily.
Bachelor Of Science: Sociology, Expected in
-
University of Central Missouri - Warrensburg, MO
GPA:
- Relevant Coursework Completed: Subject & Subject
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Typos
- Word Choice