Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Skills
Microsoft Office
Computer proficiency
Written Communication
Basic math
Compassion
Reading comprehension
Customer Service
Critical thinking
Organization and Time management
Detail-oriented
Verbal and written communication
Good telephone etiquette
Excellent work ethic
Collaboration
Adaptability
Analytical skills
Flexible & Adaptable
Work History
Case Advocate, 01/2020 - Current Department Of The Treasury – Saint Cloud, MN,
Coordinated referrals and direct support for Type clients.
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Spoke with Type and Type groups to expand community engagement and program outreach.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants.
Conducted pre-screening activities to help determine eligibility for Type.
Maintained positive relationships with service providers and Job titles relevant to Type program operations.
Managed required paperwork to help individuals sign up for Type services.
Onboarded and monitored program participants and guided each through entry-level stages.
Completed physical and digital reporting on Type activities.
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Intake Advocate, 07/2014 - 01/2020 Utah Community Action – Salt Lake City, UT,
Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
Delivered friendly service for needs like Types and Types, providing expert support in every interaction.
Managed required paperwork to help individuals sign up for Type services.
Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
Conducted pre-screening activities to help determine eligibility for Type.
Coordinated referrals and direct support for Type clients.
Educated potential participants on available services and processes to engage in program.
Helped social workers build, coordinate and lead programs supporting individuals with Type and Type concerns.
Collaborated on program operations with Job title, including offering feedback from participants and improvement recommendations.
Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Contact Representative, 06/2006 - 07/2014 Department Of The Treasury – Sheridan, WY,
Consistently maintained Number% customer service satisfaction ratings through quality control and Action.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Collaborated with Job titles and Job titles to correct mistakes, track shipments and handle damage claims.
Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Increased efficiency and team productivity by promoting operational best practices.
Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
Trained staff on operating procedures and company services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Implemented and developed customer service training processes.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Trained new personnel regarding company operations, policies and services.
Effective liaison between customers and internal departments.
Maintained up-to-date knowledge of product and service changes.
Devised workaround solutions for Type-related issues, resulting in Result.
Resolved Type issues over phone with Number customers daily.
Education
Bachelor Of Science: Sociology, Expected in - University of Central Missouri - Warrensburg, MO GPA:
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