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casa case supervisor resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Versatile Human Service and Administrative professional with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills. Eager to learn new skills and advance knowledge with hands-on experience.

Skills
  • MS Office
  • Problem resolution
  • Case Management
  • Data entry
  • File and data retrieval systems
  • Customer service
  • Documentation proficiency
  • Client and family advocacy
  • Contracts
  • Clients
  • Client
  • Customer service
  • Data communications
  • Data entry
  • Database
  • Documentation
  • Edit
  • Features
  • Law enforcement
  • Leadership
  • Legal
  • Director
  • Meetings
  • Mentor
  • MS Office
  • Office
  • Organizational
  • Problem resolution
  • Rapport
  • Recruitment
  • Reporting
Education
Walden University Minneapolis, MN Expected in ā€“ ā€“ Bachelor of Arts : Human Services - GPA :
Colorado Northwestern Community College Craig, CO Expected in ā€“ ā€“ Associate of Arts : Human Services - GPA :
Work History
Hospital For Special Surgery - CASA Case Supervisor
Armonk, NY, 12/2016 - Current
  • Mentor new volunteers on assigned court cases and deliver constructive feedback to increase understanding of job duties.
  • Facilitate ongoing communication between volunteer, family members, and professionals.
  • Participate in all court hearings, family team meetings and professional meetings.
  • Edit volunteer court reports and distribute to all parties prior to hearings.
  • Screen volunteers applying for service, interview, review application documents and review background checks on prospective volunteers.
  • Improve office operations by automating client correspondence, record tracking and data communications.
Regency Centers - Case Manager
Boca Raton, FL, 11/2015 - 12/2016
  • Determined and coordinated appropriate level of care to meet individual needs.
  • Coordinated support services and optimized communication between health care workers and clients.
  • Coordinated resources from diverse providers for intervention plans.
  • Communicated with legal service providers, social services agencies and local judicial systems regarding cases.
Code.Org - Case Manager / Visit Supervisor
Seattle, WA, 01/2014 - 10/2015
  • Identified appropriate community resources and provided referrals for services.
  • Coordinated between various entities to manage cases.
  • Entered client data in centralized database and maintained up-to-date case records.
  • Built solid rapport with children and families to foster trust and open communication.
  • Completed re-certification process for licensed foster families.
  • Supervised court ordered parenting time; provided parent education as appropriate.
Grand Junction Housing Authority - Property Manager
City, STATE, 02/2011 - 08/2013
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Collected and maintained careful records of rental payments and payment dates.
  • Validated rental eligibility by using HUD's verification process.
  • Performed and reviewed background checks on over 370 applicants annually.
- Program Coordinator
City, STATE, 12/2004 - 11/2010
  • Collaborated with Executive Director and Steering Committee to establish program goals.
  • Oversaw day-to-day activities, including organizational leadership, and volunteer recruitment.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Delivered 24-hour on-call support to victims of crime covered by The Victim Rights Act as well as traumatic incidents.
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, court staff, and other victim advocacy groups.
  • Informed victims about legal process and timelines.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
Work History
Life Stories Child & Family Advocacy - CASA Case Supervisor
Greeley, CO 12/2016 - Current
  • Mentor new volunteers on assigned court cases and deliver constructive feedback to increase understanding of job duties.
  • Facilitate ongoing communication between volunteer, family members, and professionals.
  • Participate in all court hearings, family team meetings and professional meetings.
  • Edit volunteer court reports and distribute to all parties prior to hearings.
  • Screen volunteers applying for service, interview, review application documents and review background checks on prospective volunteers.
  • Improve office operations by automating client correspondence, record tracking and data communications.
Developmental Pathways - Case Manager
Aurora, CO 11/2015 - 12/2016
  • Determined and coordinated appropriate level of care to meet individual needs.
  • Coordinated support services and optimized communication between health care workers and clients.
  • Coordinated resources from diverse providers for intervention plans.
  • Communicated with legal service providers, social services agencies and local judicial systems regarding cases.
Ariel Clinical Services - Case Manager / Visit Supervisor
Grand Junction, CO 01/2014 - 10/2015
  • Identified appropriate community resources and provided referrals for services.
  • Coordinated between various entities to manage cases.
  • Entered client data in centralized database and maintained up-to-date case records.
  • Built solid rapport with children and families to foster trust and open communication.
  • Completed re-certification process for licensed foster families.
  • Supervised court ordered parenting time; provided parent education as appropriate.
Grand Junction Housing Authority - Property Manager
Grand Junction, CO 02/2011 - 08/2013
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Collected and maintained careful records of rental payments and payment dates.
  • Validated rental eligibility by using HUD's verification process.
  • Performed and reviewed background checks on over 370 applicants annually.
- Program Coordinator
Craig, CO 12/2004 - 11/2010
  • Collaborated with Executive Director and Steering Committee to establish program goals.
  • Oversaw day-to-day activities, including organizational leadership, and volunteer recruitment.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Delivered 24-hour on-call support to victims of crime covered by The Victim Rights Act as well as traumatic incidents.
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, court staff, and other victim advocacy groups.
  • Informed victims about legal process and timelines.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
Skills
  • MS Office
  • Problem resolution
  • Case Management
  • Data entry
  • File and data retrieval systems
  • Customer service
  • Documentation proficiency
  • Client and family advocacy,
  • Contracts, clients, Client, Customer service, data communications, Data entry, database, Documentation, Edit, features, law enforcement, leadership, legal, Director, meetings, Mentor, MS Office, office, organizational, Problem resolution, rapport, recruitment, reporting

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    Resume Overview

    School Attended

    • Walden University
    • Colorado Northwestern Community College

    Job Titles Held:

    • CASA Case Supervisor
    • Case Manager
    • Case Manager / Visit Supervisor
    • Property Manager
    • Program Coordinator

    Degrees

    • Bachelor of Arts
    • Associate of Arts

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