LiveCareer-Resume

carrier account manager support specialist resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in both the coffee and trucking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Adaptability
  • Initiative
  • Dependability
  • Decision Making
  • Problem Resolution
  • Logistics Management
  • Operational Efficiency
  • Attendance/Punctuality
  • Planning/Organizing
  • Time Management
  • Interpersonal Skills
  • Oral Communication
  • Professionalism
  • Customer Service
Education
Skyview High School Soldotna, AK, Expected in 05/2012 High School Diploma : - GPA :
Work History
Hcl Technologies Ltd. - Carrier Account Manager Support Specialist
Dane, WI, 12/2021 - Current
  • Specialized in carrier relationship building and training other carrier representatives to do the same.
  • Responsible for coordinating and matching freight.
  • Tracking all loads for on time pickup and delivery.
  • Completing all necessary arrangements with carriers and handling disputes and escalate to managers and customer development reps if need be.
  • Watching for foreseeable concerns such as weather, construction, etc.
  • Monitoring drivers’ response time and escalate with carrier right away of any issues.
  • Dispatching drivers to specific pick up locations, verifying that driver is in accordance with shipment requirements.
  • Making sure all paperwork is scanned and returned regarding customer requirements within timely manner.
  • Updating specific websites and EDI tracking.
  • Utilizing Macropoint software as much as possible and monitors driver acceptance of app.
  • Handling disputes and escalates to management as needed for any service failure issues.
  • Communicating with manager on a daily basis regarding any questions/problems/concerns.
  • Vetting carrier selection by monitoring past service failures, potential issues, etc.
  • Working on red alerts to ensure that there are no service failures.
  • Floating for Carrier reps: managing and increasing loads booked, maintaining carrier relationships as well as customer relationships.
  • Negotiating with carriers to increase the best possible margin on each load booked.
  • Demonstrating excellent telephone, communication, negotiation, time management and multi-tasking skills to meet/exceed company goals.
  • Understanding & following all procedures and informs training of updated policies and procedures.
  • Performing additional trainings and mentoring new hires.
  • Breaking down and evaluating all freight, communication, software and customer problems or escalations by bringing creative solutions to the table.
  • Mandatory on call rotation.
Meadow Lark Companies - Customer Sales Manager Specialist
City, STATE, 09/2021 - 12/2021
  • Be organized in the office so that all work between Business Sales and Business Development can be done seamlessly.
  • Maintain account organization while traveling so that transfers between Customer Sales Manager and Customer Account Manager can be done seamlessly.
  • Keep e-mails cleaned up and organized.
  • Compiles and qualifies lists of prospective customers (Logistics, Carriers, OTR, Optimize, Business Solutions, Agents, Transport Only Customers) for use as sales leads, based on information business directories, industry ads, websites, past sales trips, personal knowledge, Zoom Info, and other sources.
  • Warm called prospective customers as well as existing customers, and carriers to increase company growth by scheduling sales calls.
  • Making appointments for sales visits with potential and existing customers and carriers by telephone and/or email.
  • Followed up on leads and opportunities from sales trips visits. All follow up is logged into CRM/ Salesforce and future follow up as assigned.
  • Updated CRMs/ Salesforce daily with email correspondents, phone calls, notes and any customer interactions.
  • Negotiated with new or existing customers to provide the best possible rate to win the business and increase revenue.
  • Demonstrated excellent telephone skills.
  • Reported daily to the Customer Sales Executive.
  • Performed additional trainings and mentors new hires.
  • Mandatory On Call rotation.
Meadow Lark Companies - Customer Account Manager Specialist
City, STATE, 05/2019 - 09/2021
  • Communicated with customers as set by call log procedures.
  • Recorded detailed descriptions of what is said/emailed with solutions on how I overcame any objections for more business.
  • Worked with customers on any problems with freight loading. Escalated to management group if needed.
  • Negotiated with customer to provide the best possible rate to win the business and increase revenue.
  • Kept continual logs of wins/losses and worked with pricing department to create more wins.
  • Conducted conference calls and presentations with manager to increase business.
  • Worked with Customer Sales on any new business transferred.
  • Looked for additional business opportunities outside their specific call list.
  • Maintained daily duties of booking, pricing, logging, and aggressively getting more opportunities.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Included as much detail as possible for Carrier Development and Carrier Service teams to reduce service failures.
  • Sent procurement requests to Carrier Account Manager teams when needing future or existing capacity.
  • Responded to business requests quickly and efficiently with utilizing great customer service skills.
  • Demonstrated excellent telephone skills.
  • Performed additional training tasks and mentors new hires.
  • Mandatory On Call rotation.
Classy N Sassy Coffee - Manager
City, STATE, 02/2015 - 05/2019
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Provided staff orientation, trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Presented process improvement ideas to owner to cultivate professional, friendly and efficient work environment.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Kept kiosk compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Developed unique events and special promotions to drive sales.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.

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Resume Overview

School Attended

  • Skyview High School

Job Titles Held:

  • Carrier Account Manager Support Specialist
  • Customer Sales Manager Specialist
  • Customer Account Manager Specialist
  • Manager

Degrees

  • High School Diploma

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