Experienced Customer Service Representative with some of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing almost 2 year of experience and deep knowledge of boutique-type products.
Skills
Service recommendations
Call center operations
Documentation and reporting
Database management
Keyboarding
Staff education and training
Money handling abilities
Multi-tasking ability
Product and service sales
Money handling
Friendly demeanor
Time management skills
Cash handling
Work History
06/2018 to 04/2019
CarhopSonic Drive-In – Southgate, MI,
Maintained professionalism while dealing with high order volumes and quality assurance.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Checked completed orders for accuracy and bagged meals for easy carrying.
Performed shift change tasks each day to keep store efficient and neat.
Maintained clean, sanitized and well-organized food preparation zones.
Promoted customer loyalty by efficiently handling food and service complaints.
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Completed company training program in record time.
Operated grills and fryers to prepare delicious, attractive fast food items.
Balanced orders on trays.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions.
04/2019 to 07/2019
Environmental Services Housekeeper/Laundry AttendantNew York Community Bancorp, Inc. – Akron, OH,
Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
Folded laundry after washing and drying and transported to staging area.
Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Operated traditional and computer-operated washers and dryers while observing all safety protocols.
Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items.
Collected soiled linens and clothing and pretreated stains.
Disposed of trash and recyclables each day to avoid waste buildup.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned walls, windows, shades and curtains.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
07/2019 to 11/2019
Call Center Customer Service RepresentativeIBEX Global Advisors – City, STATE,
Resolved customer complaints and addressed emergency requests and needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Helped customers every day by approaching conversations with positive attitude and always reassurance.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Education
Expected in 05/2024
Bachelor of Science: Neuroscience Columbia State Community College - Columbia, TN GPA:
Received Tennessee Hope Scholarship
Tennessee Promise
Tennessee Student Assistant Award
Tennessee Aspire Scholarship
Cecil B. Cecil Scholarship
Additional Information
i am a fast learner. I am a very compassionate person that has the biggest heart and always leaves a room with a smile on everyone's face. I am a very determined young lady that is full of life and is willing to do what ever it takes to make my dreams happen. I am very trustworthy and reliable. I have a very goofy personality but can be very shy and awkward at times.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
