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Carhop Resume Example

Resume Score: 80%

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Elizabeth
Armstrong
Professional Summary
  • Experienced Customer Service Representative with some of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
  • Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
  • Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing almost 2 year of experience and deep knowledge of boutique-type products.
Skills
  • Service recommendations
  • Call center operations
  • Documentation and reporting
  • Database management
  • Keyboarding
  • Staff education and training
  • Money handling abilities
  • Multi-tasking ability
  • Product and service sales
  • Money handling
  • Friendly demeanor
  • Time management skills
  • Cash handling
Education
Columbia State Community College Columbia, TN Expected in 05/2024 Bachelor of Science: Neuroscience
  • Received Tennessee Hope Scholarship
  • Tennessee Promise
  • Tennessee Student Assistant Award
  • Tennessee Aspire Scholarship
  • Cecil B. Cecil Scholarship
Work History
Sonic - Carhop
Columbia, TN 06/2018 - 04/2019
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Completed company training program in record time.
  • Operated grills and fryers to prepare delicious, attractive fast food items.
  • Balanced orders on trays.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions.
NHC HealthCare - Environmental Services Housekeeper/Laundry Attendant
Columbia, TN 04/2019 - 07/2019
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Folded laundry after washing and drying and transported to staging area.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items.
  • Collected soiled linens and clothing and pretreated stains.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned walls, windows, shades and curtains.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
IBEX Global Advisors - Call Center Customer Service Representative
Spring Hill, TN 07/2019 - 11/2019
  • Resolved customer complaints and addressed emergency requests and needs.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Helped customers every day by approaching conversations with positive attitude and always reassurance.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Additional Information

i am a fast learner. I am a very compassionate person that has the biggest heart and always leaves a room with a smile on everyone's face. I am a very determined young lady that is full of life and is willing to do what ever it takes to make my dreams happen. I am very trustworthy and reliable. I have a very goofy personality but can be very shy and awkward at times.

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Resume Overview

Companies Worked For:

  • Sonic
  • NHC HealthCare
  • IBEX Global Advisors

School Attended

  • Columbia State Community College

Job Titles Held:

  • Carhop
  • Environmental Services Housekeeper/Laundry Attendant
  • Call Center Customer Service Representative

Degrees

  • Bachelor of Science : Neuroscience

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