Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
- Experienced Customer Service Representative with some of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
- Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
- Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing almost 2 year of experience and deep knowledge of boutique-type products.
- Service recommendations
- Call center operations
- Documentation and reporting
- Database management
- Keyboarding
- Staff education and training
- Money handling abilities
|
- Multi-tasking ability
- Product and service sales
- Money handling
- Friendly demeanor
- Time management skills
- Cash handling
|
06/2018 to 04/2019 Carhop Sonic Drive-In – Southgate, MI,
- Maintained professionalism while dealing with high order volumes and quality assurance.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained clean, sanitized and well-organized food preparation zones.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Completed company training program in record time.
- Operated grills and fryers to prepare delicious, attractive fast food items.
- Balanced orders on trays.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions.
04/2019 to 07/2019 Environmental Services Housekeeper/Laundry Attendant New York Community Bancorp, Inc. – Akron, OH,
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Folded laundry after washing and drying and transported to staging area.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Adjusted settings for machines because of different fabric needs and took care of valuable linens, wool and other items.
- Collected soiled linens and clothing and pretreated stains.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned walls, windows, shades and curtains.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
07/2019 to 11/2019 Call Center Customer Service Representative IBEX Global Advisors – City, STATE,
- Resolved customer complaints and addressed emergency requests and needs.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Helped customers every day by approaching conversations with positive attitude and always reassurance.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Expected in 05/2024 Bachelor of Science: Neuroscience
Columbia State Community College - Columbia, TN
GPA:
- Received Tennessee Hope Scholarship
- Tennessee Promise
- Tennessee Student Assistant Award
- Tennessee Aspire Scholarship
- Cecil B. Cecil Scholarship
i am a fast learner. I am a very compassionate person that has the biggest heart and always leaves a room with a smile on everyone's face. I am a very determined young lady that is full of life and is willing to do what ever it takes to make my dreams happen. I am very trustworthy and reliable. I have a very goofy personality but can be very shy and awkward at times.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Personalization
- Target Job
- Word Choice