(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary


  • Point of Sale Knowledge
  • Ordering Procedures
  • Order Accuracy
  • Menu Memorization
  • Guest Satisfaction
  • Food Preparation and Safety
  • Conflict Resolution
  • Order Delivery Practices
  • Quality Control Guidelines
  • Interactive Communication Skills
  • Sales
  • Food Preparation
  • Guest Services
  • Cash Handling
  • Cleaning
  • Food Service Regulations
  • Health and Safety Standards
  • Allergy Management
  • Food Delivery
  • Point of Sale Systems
  • Food Running
  • Customer Interaction
  • Cash Register Operation
  • Food Sales and Promotion
  • Food Service Efficiency
  • New Product Information
  • Food Safety
Career & Tech Muskogee, OK, Expected in 01/2018 OSHA : OSHA - GPA :
Career & Tech Muskogee Ok , Expected in 03/2008 Customer Service Specialist : Business Management - GPA :
Miami Ok NEO Miami Ok, Expected in 08/2007 Associate of Applied Business : Customer Service Management - GPA :
Vinita High School Vinita, OK Expected in 08/2005 GED : - GPA :
Work History
Sonic - Carhop
Catoosa, OK, 04/2020 - 09/2021
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Maintained customer service standards with over 2000 customers daily.
Holiday Inn Suites - Head Housekeeping Supervisor
City, STATE, 02/2015 - 06/2017
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Worked with front desk to respond promptly to all guest requests.
Downtown Mcdonald - Restaurant Floor Manager
City, STATE, 05/2003 - 12/2005
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Identified team weak points and implemented corrective actions to resolve concerns.
Glasshouse Mcdonalds - 2nd Assistant Store Manager
City, STATE, 03/1999 - 01/2003
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assumed certain management responsibilities in absence of store manager.
  • Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
  • Maintained in-store presence to provide excellent customer service.
  • Assisted store manager with payroll, team scheduling and cash register deposits and receipts.
  • Trained store associates on operating practices and procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Completed point of sale opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

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School Attended

  • Career & Tech
  • Career & Tech Muskogee Ok
  • Miami Ok NEO
  • Vinita High School

Job Titles Held:

  • Carhop
  • Head Housekeeping Supervisor
  • Restaurant Floor Manager
  • 2nd Assistant Store Manager


  • OSHA
  • Customer Service Specialist
  • Associate of Applied Business
  • GED

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