Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Maintained customer service standards with over 2000 customers daily.
02/2015 to 06/2017
Head Housekeeping SupervisorHoliday Inn Suites – City, STATE,
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Completed schedules, shift reports and other business documentation.
Kept building entryway glass clean and polished for professional presentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Worked with front desk to respond promptly to all guest requests.
05/2003 to 12/2005
Restaurant Floor ManagerDowntown Mcdonald – City, STATE,
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Identified team weak points and implemented corrective actions to resolve concerns.
03/1999 to 01/2003
2nd Assistant Store ManagerGlasshouse Mcdonalds – City, STATE,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assumed certain management responsibilities in absence of store manager.
Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
Maintained in-store presence to provide excellent customer service.
Assisted store manager with payroll, team scheduling and cash register deposits and receipts.
Trained store associates on operating practices and procedures.
Supervised guests at front counter, answering questions regarding products.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates on product knowledge by using wide variety of training tools.
Protected store from loss or theft by setting and enforcing clear security policies.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Completed point of sale opening and closing procedures.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Approved regular payroll submissions for employees.
Managed inventory control, cash control and store opening and closing procedures.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Expected in 01/2018 to to
OSHA: OSHA Career & Tech - Muskogee, OK, GPA:
Expected in 03/2008 to to
Customer Service Specialist: Business Management Career & Tech Muskogee Ok - , GPA:
Expected in 08/2007 to to
Associate of Applied Business: Customer Service Management Miami Ok NEO - Miami Ok, GPA:
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