Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Dependable worker. I enjoy a fast paced work environment. I am accurate and attentive to detail, love that feeling when you complete a task. I enjoy paperwork and can work on my own or in a group. I love being a team leader and team player. I have had many years in customer service.
Highlights
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Accomplishments
- Recognized by peers and management for going above and beyond normal job functions.
- Received employee of the month at Hertz in October of 2010.
- Became a Wing Certified Trainer at Buffalo WIld Wings In March 2012.
Experience
07/2014 to 07/2015
CarHop Sonic Drive-In – Franklin, KY,
- Assisted co-workers.
- Accepted payment from customers and made change as necessary.
- Responsible for daily set up of five stations.
- Examined trays to ensure that they contained required items.
- Bagged the food on expo.
- Took orders out to cars.
- Made drinks.
- Made shakes and ice cream.
- Broke down Ice cream machine.
- Cleaned stations and front of house.
- Opened the store every day.
10/2010 to 2011
Attorney Relations Agent Texas Roadhouse Holdings Llc – Shakopee (Open In October), MN,
- Input case notes into members files.
- Called attorney's to get updates on member's case.
- Faxed cases over.
01/2010 to 10/2010
International Reservation Agent Texas Roadhouse Holdings Llc – Springfield, MA,
- Demonstrated mastery of customer service call script within specified timeframes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Placed rental car reservations world wide.
- Developed effective relationships with all call center departments through clear communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
04/2007 to 02/2009
Server Interuban – City, STATE,
- Answered phones for to-go orders.
- Greeted Customers.
- Set tables with clean linens, condiments, and other supplies
- Assisted guests with placing orders in an informative and helpful fashion.
- Promptly served all food courses and alcoholic beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Suggested additional items to customers, as appropriate, to increase restaurant sales.
- Responded to resident or guest complaints regarding food or service.
- Packaged take-out foods and served food to customers.
- Observed diners to anticipate any additional needs and respond to requests.
- Ensured first-in-first-out system with all ingredients labeled and stored properly
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
- Attempted to limit problems and liability related to customers' excessive drinking.
- Accepted payment from customers and made change as necessary.
- Assisted co-workers.
04/2007 to 07/2014
Wing Certified Trainer Buffalo Wild Wings – City, STATE,
- Accepted payment from customers and made change as necessary.
- Assisted co-workers.
- Assisted diners with seating as needed.
- Attempted to limit problems and liability related to customers' excessive drinking.
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
- Cleaned and prepared various foods for cooking or serving.
- Responsible for daily set up of five stations.
- Examined trays to ensure that they contained required items.
- Greeted guests and sat them at tables or in waiting areas.
- Trained new employees.
04/2007 to 07/2014
Wing Certified Trainer Buffalo Wild Wings – City, STATE,
- Accepted payment from customers and made change as necessary.
- Assisted co-workers.
- Assisted diners with seating as needed.
- Attempted to limit problems and liability related to customers' excessive drinking.
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
- Cleaned and prepared various foods for cooking or serving.
- Responsible for daily set up of five stations.
- Examined trays to ensure that they contained required items.
- Greeted guests and sat them at tables or in waiting areas.
- Trained new employees.
02/2005 to 04/2008
Server Luigiano's Italian Restaurant – City, STATE,
- Waited tables.
- Answered the phone.
- Cleaned the restaurant.
- Assisted co-workers.
- Assisted diners with seating as needed
- Accepted payment from customers and made change as necessary.
- Attempted to limit problems and liability related to customers' excessive drinking
- Checked the quantity and quality of received products
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
- Set tables with clean linens, condiments, and other supplies
- Assisted guests with placing orders in an informative and helpful fashion.
07/2004 to 03/2005
Ball fields Shift Leader Mustang Parks And Recreation – City, STATE,
- Worked in the Concession Stand as a shift manager while manger was away from the field.
- Made work schedules.
- Took inventory of stock.
- Counted the drawers and took the money to the bank.
- Cleaned bathrooms, concession stand, and fields.
Education
Expected in 2007
High School Diploma:
Union City High School - Union City, OK
GPA: GPA: 3.84
GPA: 3.84
Union City High School - Union City, OK
GPA: GPA: 3.84
GPA: 3.84
Interests
I enjoy meeting new people, being busy, getting things done, and working on the computer.
Additional Information
- Interests I enjoy meeting new people, being busy, getting things done, and working on the computer.
- I volunteer at my church to help with dinners once a month.
Skills
10 Key, Computer literate, inventory, money, Office machines, people skills, tables, Answering phones, phones, phone, Typing 45 wpm
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School Attended
- Union City High School
Job Titles Held:
- CarHop
- Attorney Relations Agent
- International Reservation Agent
- Server
- Wing Certified Trainer
- Wing Certified Trainer
- Server
- Ball fields Shift Leader
Degrees
- High School Diploma
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