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Caregiver, Special Needs Resume Example

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JenniferRamirez
Summary

Hard-working, independent student; seeking to build customer service skills and gain work experience. Currently in school studying towards becoming a nurse practitioner.

Skills
  • Proficient in Microsoft Word, Excel, and Powerpoint
  • Bilingual (English and Spanish Language)
  • Adaptable to change
  • Friendly
  • Patient
  • Responsible
  • Goal Oriented / Strong Work Ethic
  • Punctual
  • Self-Driven/Motivated
  • Fast Learner
Work Experience
Company NameJuly 2017 to March 2020Caregiver, Special Needs
City, State
  • Fostered relationship with client, providing companionship and counseling.
  • Completed weekly and monthly reports summarizing activities.
  • Engaged client in physical and mental activities to sustain quality of mental health.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Performed light housekeeping duties such as : organizing, sweeping floors and sanitizing surfaces.
  • Improved patient outlook and daily living through compassionate care.
  • Learned how to de escalate situations
Company NameAugust 2020 to September 2021Cashier
City, State
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Company NameAugust 2020 to September 2021Courtesy Clerk
City, State
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Promoted and explained loyalty programs to customers.
  • Shared detailed information regarding options to help customers make decisions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Company NameJanuary 2021 to September 2021Floral Assistant
City, State
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
  • Received incoming flower deliveries and placed new stock in refrigerators.
Company NameAugust 2020 to September 2021Online Grocery Associate
City, State
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Communicated with customer to confirm clarity of order
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings and frequent repeat customers
  • Reviewed deliveries closely to minimize errors.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Listened to customer needs to identify and recommend best products and services.
Company NameAugust 2020 to September 2021Produce Team Member
City, State
  • Rotated stock to maintain freshness.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Disposed of expired and overripe items to eliminate health risks.
  • Checked prices and located products for customers.
  • Assessed floor displays to restock merchandise.
  • Transferred produce to sales floor from storage areas and arranged inventory.
Education and Training
University Senior High SchoolJune 2018High School DiplomaCity, State
Santa Monica CollegeSome College (No Degree): NursingCity, State
Certifications

Mental Health Sensitivity Training

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Resume Overview

School Attended

  • University Senior High School
  • Santa Monica College

Job Titles Held:

  • Caregiver, Special Needs
  • Cashier
  • Courtesy Clerk
  • Floral Assistant
  • Online Grocery Associate
  • Produce Team Member

Degrees

  • High School Diploma
    Some College (No Degree) : Nursing

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