Hard-working, independent student; seeking to build customer service skills and gain work experience. Currently in school studying towards becoming a nurse practitioner.
Skills
Proficient in Microsoft Word, Excel, and Powerpoint
Bilingual (English and Spanish Language)
Adaptable to change
Friendly
Patient
Responsible
Goal Oriented / Strong Work Ethic
Punctual
Self-Driven/Motivated
Fast Learner
Education and Training
University Senior High SchoolLos Angeles, CAExpected in 06/2018 – –High School Diploma: - GPA:
Santa Monica CollegeSanta Monica, CAExpected in – –:Nursing - GPA:
Certifications
Mental Health Sensitivity Training
Work Experience
Accentcare - Caregiver, Special Needs Mcdonough, GA, 07/2017 - 03/2020
Fostered relationship with client, providing companionship and counseling.
Completed weekly and monthly reports summarizing activities.
Engaged client in physical and mental activities to sustain quality of mental health.
Maintained clean and well-organized environment to promote client happiness and safety.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Performed light housekeeping duties such as : organizing, sweeping floors and sanitizing surfaces.
Improved patient outlook and daily living through compassionate care.
Learned how to de escalate situations
Pizza Hut - Cashier Cheyenne, WY, 08/2020 - 09/2021
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer identification for alcohol or tobacco purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Meijer, Inc. - Floral Assistant Clinton, MI, 01/2021 - 09/2021
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
Received incoming flower deliveries and placed new stock in refrigerators.
Pavilions Grocery Store - Online Grocery Associate City, STATE, 08/2020 - 09/2021
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Communicated with customer to confirm clarity of order
Exceeded customer expectations consistently as evidenced by highest feedback ratings and frequent repeat customers
Reviewed deliveries closely to minimize errors.
Satisfied customers with quick, accurate service under tight deadlines.
Listened to customer needs to identify and recommend best products and services.
Pavilions Grocery Store - Produce Team Member City, STATE, 08/2020 - 09/2021
Rotated stock to maintain freshness.
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Disposed of expired and overripe items to eliminate health risks.
Checked prices and located products for customers.
Assessed floor displays to restock merchandise.
Transferred produce to sales floor from storage areas and arranged inventory.
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