Career Coach Case Manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Over ten years of professional experience with the public and the ability to work with culturally all Diverse populations Passed Dynamic Work Certified Professional Core Skills with 96% performance accuracy Dedicated and committed employee with high integrity, strong work ethic, and great leadership skills
Microsoft Office Suite 2010 - Word, Excel, PowerPoint, OneNote, Outlook, Access and Publisher
Career Coach/Case Manager, 01/2012 to Current
ResCare Resource Workforce CenterCity, STATE,
  • Assess client eligibility for Workforce Investment Act (WIA) services, conduct client intake and program orientation.
  • Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts and relevant correspondence.
  • Develop Individualized Employment Plans (IEP) of service that fit clients' aptitudes, education levels, physical abilities, and career goals in a demand driven workforce development system.
  • Monitor and record clients' progress to ensure that goals and objectives are met.
  • Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
  • Confer with referral agencies and community partners to develop and implement service plans.
  • In cooperation with other Career Coach/Case Managers arrange and/or teach job seeking skills, retention skills, and life skills for participants.
  • Develop and maintain relationships with community referral sources, such as schools, human service agencies and community groups appropriate to the needs of clients.
  • Identify barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.
  • Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Monitor available job leads, scholarship, and customized training opportunities, screen clients and make referrals when appropriate.
  • Maintain timely case file documentation on Virginia Workforce Connect/VOS and in hard copy file.
  • Maintain knowledge of WIA program policy.
Workforce Service Representative, 01/2010 to 01/2012
Virginia Employment CommissionCity, STATE,
  • Assisted clients in filling claims to ensure that unemployment benefits are provided to eligible clients.
  • Received, wrote, processed employer job orders, and provide customized service to help employers meet their workforce needs.
  • Performed special program functions, which includes, mass claim, mass recruitment to meet special needs of agency programs, clients and employers.
  • Interview /evaluate clients to correctly determine their needs in person and by telephone in order to ensure that unemployment benefits are provided to eligible clients and to provide quality workforce services through the Virginia Workforce Connection.
  • Coordinate and facilitate job readiness training such as: resume preparation, application completion, basic computer and internet navigation classes.
  • Create, plan and coordinate new workshops, and job fairs.
  • These venue offers clients a casual social setting that's conducive to learning, positive interaction, and support.
Human Resources Training/Coordinator, 01/2005 to 01/2010
Boar's Head Provision CoCity, STATE,
  • Assisted the Human Resources team with all duties such as: recruitment, selection, compensation, performance evaluations, employee benefits, employee relations, affirmative action, and customer service Coordinated and facilitated orientations for newly hired employees such as: complete necessary paperwork; explained the policies and procedures used in the organization; and explained the organization's mission and its philosophy of doing business.
  • Managed the training department, which includes all training activities, training budget, purchased equipment used for training and maintained accurate accounting records and reports.
  • Implemented a new training program for management staff and plant employees, which streamlined the employee training more than 50%.
  • Conducted training sessions for employees such as: new hire, computer, GMP and Safety training.
  • Designed and presented PowerPoint presentations used for training purposes.
  • Maintenance of critical and confidential employee data in the HRIS systems.
  • Computed yearly, quarterly, and monthly reports in relations to training.
  • Set agendas, and run meetings.
MS: Training and Performance Improvement, Expected in
Capella University - Minneapolis, MN
Training and Performance Improvement
BA: Organizational Management, Expected in
Saint Paul's College - Lawrenceville, VA
Organizational Management
accounting, agency, basic, benefits, budget, Coach, consultation, client, clients, customer service, documentation, employee relations, filling, GMP, HRIS, Human Resources, internet navigation, meetings, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, PowerPoint presentations, Publisher, Word, philosophy, policies, progress, quality, recruitment, Safety, telephone, employee training, transportation, VOS, workshops

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Resume Overview

School Attended

  • Capella University
  • Saint Paul's College

Job Titles Held:

  • Career Coach/Case Manager
  • Workforce Service Representative
  • Human Resources Training/Coordinator


  • MS
  • BA

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