Compassionate and dedicated Support Staff focused on helping clients maintain personal hygiene and assisting with all aspects of activities of daily living. Provides support to clients by utilizing effective communication and superior organization skills. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Quick-learning with aptitude for solving problems through critical thinking and handling conflicting priorities with concise time management.
Skills
Client documentation
QuJessicaty program protocols
Client safety and first aid
Compassionate client care
Care plan management
Knowledge of state regulations
Relationship building
Organization
Education and Training
Caro Community High SchoolCaro, MI, Expected in 06/2020 – –High School Diploma: - GPA:
Michigan State UniversityEast Lansing, MIExpected in 05/2024 – –Bachelor of Science:Pre-Medicine - GPA:
Experience
Cityblock - Care Team Lead Worcester, MA, 12/2020 - Current
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled all incoming calls and directed callers to appropriate department or employee.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Supported diagnostic and treatment procedures, including setting up and operating speciJessicazed medical equipment.
Assisted with building life and social skills useful for everyday activities and interactions.
Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
Planned and implemented individuJessicazed interventions as part of behavior treatment plans.
Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.
Created multidisciplinary treatment plans for patients with other service providers and professionals.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Responded to crisis situations when severe mental health and behavioral issues arose.
Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Mister Carwash - Crew Member Cumming, GA, 08/2018 - 01/2021
Handled all delegated tasks, including training others and taking on new challenging tasks .
Drove team success by completing assigned task quickly and accurately.
Observed safety precautions and practices when using equipment.
Remained mindful of workplace safety according to predetermined specifications.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Upheld high standards of productivity and quJessicaty in all areas of operations.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Completed opening, closing and shift change tasks to promote store efficiency.
Innovage - Home Health Aide Orlando, FL, 06/2020 - 11/2020
Demonstrated self-reliance by meeting and exceeding workflow needs.
Collaborated with others to discuss new opportunities for patients best interests.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Used mobility devices and lift equipment to transport patients.
Comforted patients and provided each with reassurance and encouragement.
Charted patient blood pressures, temperatures, blood sugar levels and vitals, using a blood pressure cuff, oral thermometer, and a glucose meter.
Watched over patients to identify potential symptoms of medical conditions.
Provided compassionate care
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Planned, prepared and served meals and snacks according to prescribed diets.
Engaged with patient family and friends to provide courteous, efficient visit experience.
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