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Care Team Assistant Resume Example

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CARE TEAM ASSISTANT
Summary

Goal-oriented customer service associate adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.

Skills
  • Data entry documentation
  • Resolving discrepancies
  • Technologically savvy
  • Documentation and reporting
  • Account management
  • Self-starter, ability to multi-task in a face-paced environment
  • Excellent communication, organizational and teamwork abilities
Experience
Company Name | City, StateCare Team Assistant01/2020 - 03/2020
  • Obtained nursing history and performed accurate documentation in accordance with department policies reporting any abnormalities to the supervising Registered Nurse.
  • Assisted in the delivery of patient care by performing patient care tasks under the direct supervision of a RN that are appropriate to age, mobility, and culture.
  • Provided patient care tasks such as but not limited to obtaining Vital Signs, bathing, feeding, repositioning, Intake and Outake, etc.
  • Transported patients from one unit to the next and accompanied RN to transport patients to speciality/critical units of the hospital
  • Appropriately communicated with patients, families, and staff.
Company Name | City, StateDirect Support Specialist09/2019 - 11/2019
  • Coordinated and planned special projects at clients' homes.
  • Reported concerns to supervisory to maintain optimal care for all client needs.
  • Provided clients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Traveled with clients to take notes and dictation at meetings.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Organized personal and professional calendars.
  • Kept detailed records of patient care, daily progress, medication administration and changes in health or other conditions.
  • Oversaw and planned clients schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Company Name | City, StateShift Supervisor08/2018 - 03/2019
  • Collaborated with team members to improve performance and implement training updates.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with specific guidelines to keep products within tight tolerances.
  • Completed opening and closing duties to facilitate business operations.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Answered and resolved customer questions and concerns.
  • Resolved customer complaints and reported issues to senior management.
  • Supervised successful team of 6-8 employees by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Company Name | City, StateShift Leader04/2013 - 07/2018
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Mentored team members on techniques necessary to complete job tasks.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
Education and Training
Iowa Valley Community College - Marshalltown Community College | City, StateAssociate of Arts05/2018
  • 3.0 GPA
  • Student Senate President
  • Completed coursework in Calculus 1, Chemistry 1 &2 and Computer Systems
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Resume Overview

School Attended

  • Iowa Valley Community College - Marshalltown Community College

Job Titles Held:

  • Care Team Assistant
  • Direct Support Specialist
  • Shift Supervisor
  • Shift Leader

Degrees

  • Associate of Arts

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