LiveCareer-Resume

care navigator resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments, and care plans. Well-organized and compassionate with good relationship-building abilities.

Skills
  • Leadership
  • Multitasking
  • Team building
  • Active listening
  • Critical thinking
  • Troubleshooting
  • Proficient in Excel
  • Patient assessment
  • Data management
  • Emotional awareness
  • Working collaboratively
  • Training & Development
  • Quality assurance controls
  • Treatment plans knowledge
  • Understands medical procedures
  • Effective customer communication
  • Progress evaluations understanding
  • Working in fast-paced environments
Education and Training
Longwood University Farmville, VA, Expected in 2015 Bachelor of Science : Communication Studies - GPA :
  • Concentration in Public Relations
  • Minor in Women and Gender Studies
  • Alpha Gamma Delta Member
Experience
Crossover Health - Care Navigator
Shepherdsville, KY, 04/2020 - Current
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Demonstrated leadership by making self-improvements to work process and helping to train others.
  • Counseled patients on health maintenance through lifestyle modifications and medications.
  • Scheduled patient appointments and specific treatments.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Educated patients and caregivers on medication usage, disease management, continuing care, and community resources.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues.
American Homes 4 Rent - Leasing Coordinator
Jacksonville, FL, 12/2018 - 04/2020
  • Addressed complaints and concerns quickly and effectively.
  • Maintained and stored documentation properly.
  • Reduced process gaps by training new hires on best practices and protocols.
  • Maintained company’s sales and closing standards.
  • Handled incoming sales via phone, email, and online chat.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Displayed a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Maintained accurate records of all correspondence with and from tenants.
Crouse Hospital - Care Manager
Syracuse, NY, 08/2017 - 12/2018
  • Managed and monitored 500 patients
  • Conducted time-sensitive, face-to-face, and telephonic initial comprehensive assessments of the members medical and behavioral health, functional status, housing status, and social history.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Provided care for members coping with complex and/or long-term health problems by facilitating access to care, symptom management, housing, provision of education, and emotional support.
  • Educated members and families about treatment options, community resources, housing needs insurance benefits, psychosocial concerns, and care management.
  • Practiced in accordance with applicable local, state and federal laws which govern confidentiality and medical information privacy regulations (HIPAA).
  • Worked with supervisory medical staff to review cases and improve care.
  • Collaborated with Quality Team to develop outcomes statistics.
Charlottesville Eye Associates - Eye Technician
City, STATE, 09/2015 - 06/2017
  • Worked with team members to provide exceptional care to patients with pre-operative and post-operative procedures.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Filed examination data records according to HIPAA patient standards and agency guidelines.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Counseled patients in surgery and treatment plans.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Activities and Honors

● Internship, Longwood University Office of Disability Resources, 2014

● Volunteered with Habitat for Humanity

● Volunteered with Juvenile Diabetes Foundation

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Resume Overview

School Attended

  • Longwood University

Job Titles Held:

  • Care Navigator
  • Leasing Coordinator
  • Care Manager
  • Eye Technician

Degrees

  • Bachelor of Science

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