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care manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Empathetic Care Manager with many years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams.

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and focused on driving team collaboration.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Case assessments
  • ADL support
  • Vital sign monitoring
  • Medical chart documentation
  • Patient relations
  • Patient safety
  • Hospital coordination
  • Multitasking and Prioritization
  • Facility and Site Cleaning
  • Positive Team Player
  • Trash Collection and Removal
  • Strong Work Ethic
  • Safety Standards and Protocols
  • Fluent in Spanish and English
Experience
Care Manager, 05/2022 to Current
Crozer-Keystone Health SystemChester, PA,
  • Clean rooms
  • Identified risk management concerns and reported scenarios to appropriate management.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Laundry
  • Serve food
  • Assisted with meal planning to meet nutritional plans.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
Cargiver, 06/2021 to 03/2022
AccentcareBellville, TX,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Documented patient information, treatment provided and vitals in patient charts.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Customer Service, 05/2017 to 01/2021
Old Dominion Freight Line IncSylvester, GA,
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented company processes to effectively resolve customer service issues.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Audited customer account information to identify issues and develop solutions.
Education and Training
High School Diploma: , Expected in 09/2022 to Pittsburg Adult Education Center - Pittsburg, CA
GPA:
Associate of Science: Criminal Justice, Expected in to Heald College - Concord ,
GPA:

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Resume Overview

School Attended

  • Pittsburg Adult Education Center
  • Heald College

Job Titles Held:

  • Care Manager
  • Cargiver
  • Customer Service

Degrees

  • High School Diploma
  • Associate of Science

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