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care manager resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) XXX-1000 - Cell: - resumesample@example.com - : - -
Summary

EOA # 2023-203

Skillful, well experienced professional that is empathetic and compassionate program supervisor working with the Mental Health population seeks a similar role where I can continue to utilize my expertise and skills learned. Experienced HIPPA counselor junior bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Empathetic Care Manager with 8 years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Microsoft Office Suite
  • Assessed patient's safety and communicated status to licensed health professional as needed and in emergency situations.
  • Documented appropriate clinical information in a timely fashion
  • Exceptional ability to work with a broad spectrum of mental health professionals to maximize personal recovery and capacity in managing their lives independently.
  • Over 14 years of supervisory experience
  • Dependable and reliable
  • Proven record of delivering high quality care to patients suffering from mental health and developmental disabilities.
  • Strong interpersonal and communication skills aimed at understanding clients’ conditions and serving them to alleviate mental pressure.
  • Case Assessments
  • Financial Reporting Coordination
  • In-Service Programs
  • Employee Training Program
  • Critical Thinking
  • Community-based Educational Programs
Experience
06/2022 to Current
Care Manager Healthfirst New York, NY,
  • Support individuals with I/DD and their families
  • Ensure delivery of the 6 core services (comprehensive care management, care coordination, health promotion, comprehensive transitional care, individual and family support, referral to community and social support devices.)
  • Provide a person-centered approach in order to meet the needs of the individual, the OPWDD valued outcomes, the objective of the Peoples First Transformation and states requirements.
  • Complete quarterly semi annuals, Annual Life Plans, DDP2's and PATH Assessment of each individual.
  • Complete Life Plan for individual every 6 months;
  • Conduct regular face to face with both individuals and members.
  • Developed and implemented care management plan to address needs and goals.
11/2015 to 07/2020
Program Supervisor , ,
  • Saint joseph’s medical center
  • Responsible for day to day operation for a 24-hour mental health residential community residence program
  • Provide case management and housing related services, complete weekly staff work schedule, supervise Mental Health Aides and Case Managers and complete tasks assigned by program manager
  • Facilitate inter-agency and inter-social services systems linkages.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Analyzed program effectiveness to optimize workflows.
  • Planned, directed, coordinated and monitored multiple behavioral health services and programs and complied with licensure, certification, accreditation and statutory requirements.
  • Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
02/2009 to 11/2016
Independent representative Headway Emotional Health Services , ,
  • Promoted and sold insurance products and services to customers
  • Conducted community outreach and promotion presentations
  • Worked with businesses and families ascertain long term insurance goals.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Built relationships, earning client trust through listening to drive sales.
  • Conducted outreach calls, promoting brand and encouraging purchases.
  • Maintained customer interaction and activity records in CRM system.
  • Analyzed company's expenditures and developed financial models.
  • Determined consumer needs to provide products and services appealing to larger market.
02/2003 to 12/2007
REsidential Assitant manager World Financial Group Inc , ,
  • (AABR), inc
  • Provided residential case management and supervisory service for individuals living with developmental disabilities
  • Continued with update requirements for AMAP and SCIP
  • Responsible for staff supervision for direct care staff and assistant house manager.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Education and Training
Expected in 06/2005 to to
bachelor of SCIENCE: Social Science
York COllege of CUNY - ,
GPA:
Expected in 06/2002 to to
associate of applied SCIENCE: Mental Health, Services SOCIAL science
KIngsborough Comminuty college - ,
GPA:

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Resume Overview

School Attended

  • York COllege of CUNY
  • KIngsborough Comminuty college

Job Titles Held:

  • Care Manager
  • Program Supervisor
  • Independent representative
  • REsidential Assitant manager

Degrees

  • bachelor of SCIENCE
  • associate of applied SCIENCE

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