care manager resume example

As a Medicaid Service Coordinator I primarily worked on linking my clients who have, but are not defined by, Intellectual and Developmental Disabilities, with supports and resources to increase or maintain their independence.

• Facilitated and led ISP meetings with the individuals I serve, their families/guardian or advocates and with their providers if they are participating in any programs.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for individuals.
• Monthly follow up with individuals, families/guardians, advocates and providers to ensure the individual I am serving is receiving quality care whether at home or in the community. As well as actively working on goals that they are interested in through providing person-centered support.
• Educate the member, their circle of support, IDT members and other providers regarding the resources that are available to them.
• Assist member, families/guardians or advocates in maintaining the members benefits such as Social Security, Medicare, Medicaid, SNAP and HEAP.
• Assist member with problem solving life issues whether it's related to their current medical provider, living situation or day program or relationships. This is done in a person-centered way to encourage the individual to increase their independence.
• Provide advocacy for and with members so that they feel they have a voice and are working towards the goals they feel are important to them.
• Assisted with the intake to the HCBS Waiver services. This required educating individuals and their families/guardians or advocates on the services available to them.
• Maintained an organizational system to ensure that all regulatory trainings and individual assessments, and ISP's were being completed to ensure compliance.

Direct Support Professional primarily for a house with 6 men who had varying mental health and intellectual/development disabilities. I also worked in other homes as needed to provide staffing support as needed.

• Supervised daily activities and provided assistance to staff.
• Administered medication as directed by physician.
• Developed rapport to create safe and trusting environment for care.
• Assisted individuals by supporting independence and well-being.
• Assisted individuals and staff to maintain clean, safe and well-organized environment.
• Assisted patients with bathing, grooming, dressing and oral hygiene care while at home.
• Monitored clients' overall health and well-being and noted significant changes.
• Assisted with daily living activities, running errands and household chores.
• Recorded status and duties completed in logbooks for management.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.