Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seeking to establish a responsible though challenging position as a Community Health Coordinator. It is my goal to apply my vast knowledge, passion and experience in a facility where growth and opportunities are constantly offered and where my skills and expertise can be well utilized and enhanced.

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Patient safety
  • Employee retention strategies
  • Personnel management
  • Accreditation support
  • Health information systems
  • Acute and rehabilitative care
  • Facility oversight
  • Records
  • Healthcare delivery
  • Staff supervision
  • Records maintenance
  • Regulatory requirements
  • People skills
Care Management Coordinator, 07/2021 to Current
Providence Health & ServicesSeaside, OR,
  • Established close relationships with and serves as primary point of contact for clients.
  • Visits clients’ homes on a regular basis.
  • I help find resources for patients with varies mental disorders such as Schizophrenia, PTSD,, Bipolar, Depression.
  • Accompany clients to medical appointments, when required Deliver in-home weekly or monthly health education and promote HIV self-management to clients.
  • Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care.
  • Observe, report, and assess client self-administration of medication.
  • Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements » Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
  • Maintain strict confidentiality in accordance with agency policies.
  • I meet with clients after primary care physician appointments to review and update care plan with patients.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Directed daily operations at facility caring for more than 34 individuals.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Managed operations in accordance with budget requirements.
  • Initiated training and education programs for supporting healthcare staff.
  • Solicited medical history information from patients to provide best and most effective medical advice.
Senior Phlebotomist, 05/2013 to 05/2021
BiolifeVinton, IA,
  • Routine blood drawing, Neonatal heel sticks.
  • Calling patients and helping with any concerns or directing them to the appropriate dept or resources.
  • Patient Care.
  • Knowledge of Military insurance, Medicare, UnitedHealth, etc.
  • Scheduling Appointments.
  • Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vacutainer tubes and sleeves, butterfly needles, syringes and pippetting.
  • Leadership and communicated with patients and staff to provide information regarding status of orders and schedule patients appts.
  • Followed established policies and procedures to ensure safety and highest quality of patient care and Infection Control (hospital).
  • Order patient labs as needed and record wait times for reporting.
  • Process and prepare specimens for transport to main laboratory.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and communicated discrepancies to nurses.
  • Coordinated in-office and off-site testing for high volume of daily patient samples.
  • Transported specimens following established protocol for temperature and light.
  • Processed billing information and collected payments.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Trained and supervised phlebotomists and lab assistants.
  • Implemented state certification for all phlebotomists and lab assistants by requires deadlines.
  • Enforced isolation procedures to maintain specimen integrity.
  • Developed schedules for orders, draws and processing of blood samples.
Volunteer, 01/2012 to 01/2013
Pga TourSaint Augustine, FL,
  • Routine blood drawing and venipuncture.
  • Demonstrate knowledge of safety and accuracy of blood drawing process.
  • Perform clerical duties as needed in order to support staf and clinic operations.
Education and Training
Certification in Phlebotomy: , Expected in 09/2012
Newbridge College - San Diego, CA
High school diploma or GED: , Expected in 06/1992
Mt. Miguel High School - Spring Valley, CA
: Nursing Education, Expected in
San Diego City College - San Diego, CA

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School Attended

  • Newbridge College
  • Mt. Miguel High School
  • San Diego City College

Job Titles Held:

  • Care Management Coordinator
  • Senior Phlebotomist
  • Volunteer


  • Certification in Phlebotomy
  • High school diploma or GED
  • Some College (No Degree)

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