Care Management Business Partner Resume Example
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits.Strong business acumen, attention to detail, excellent communication and interpersonal skills. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives.Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Experienced Business Manager adept in business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning. Business Leader with proven ability to develop and implement business management goals. Create business strategies, allocate resources, find ways to increase productivity,and assess employee performance. Liaise with partners and suppliers. Represent the company in industry events. Strong business acumen and managerial abilities.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services
- Achieved sales goals of $[Amount] and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Maximized business potential by providing excellent customer service and ensuring [Number]% client retention
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Exceeded established sales goals and increased client retention by [Number]%
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue from $[Number] to $[Number] in [Timeframe]
- Used consultative sales approach to understand and meet customer needs
- Set up appointments with potential and current customers to discuss new products and services
- Achieved [Timeframe] sales goals by promoting [Product or Service] and enrolling clients by explaining programs and services to interested individuals
- Used [Software] to maintain company database with essential account and sales information
- Coached customers' staff and demonstrated product use and maintenance
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings [Number]%
- Supported customers continuously from sales process to product set-up and use
- Researched potential clients and markets to prepare for appointments
- Brought in new customers and retained base through proactive management of individual needs and development of robust [Type] solutions
- Conferred with existing and potential customers to assess requirements and propose optimal [Type] solutions
- Expanded [Company]'s book of business by [Number]% over [Timeframe] by [Action] and [Action]
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence
- Developed curricula, instructions, documentation and written tests for [Type] training courses
- Increased operational efficiency by developing improved filing systems for confidential client records and reports
- Created and implemented aggressive action plan to address pressing cost control needs
- Evaluated data in [Type] and [Type] reports to proactively adjust and enhance [Type] operations
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Executed regular process updates to reduce discrepancies and enhance scheduling across [Type] calendars and programs
- Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment
- Facilitated change management activities for department and staff of [Number] individuals
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Trained new employees in specific job requirements
- Conducted scheduled and impromptu evaluations to assess work performance
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Prepared and recommended long-range plans for development of [Type] department
- Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action]
- Provided management with feedback regarding employee performance and training needs
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Oversaw and optimized work of [Number][Job title]s performing high-quality [Type] work
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Expanded cross-functional organizational capacity by collaborating with [Type] department about [Type] functions and common goals
- Demonstrated new products, procedures and techniques to employees
- Hired, trained and mentored staff to maximize effectiveness
- Audited team performance and compliance with [Type] and [Type] standards
- Managed support services and fostered communication among social workers, [Type] therapists, hospital staff and patients
- Helped patients receive appropriate, high-quality care with reasonable results
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration
- Worked with different disciplines to provide cohesive care to patients
- Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers
- Managed and streamlined referral queues of up to [Number] by efficiently prioritizing patients and clearing insurance obstacles
- Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments
- Reported plans, findings and results to employers and insurance carriers
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations
- Directed work of key [Type] and [Type] team members to create cutting-edge [Area of expertise] works
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
- Confirmed company documentation met ISO requirements and day-to-day operations followed documentation
- Reached conformity with product quality specifications by suggesting [Type] corrective actions
- Developed and maintained positive relationships with employees
- Led and directed team of 10 with over 120 employees total
- Established performance goals for each department and provided feedback on methods for reaching those milestones
- Developed impactful and strategic partnerships with [Type] clients to drive business development
- Tasked to turn around low growth operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy
- Optimized processes and supervised [Number] employees, including overseeing administration, budgeting, sales and scheduling protocols
- Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action
- Optimized operational processes by developing company-wide analytics tool to address client-specific metrics
- Analyzed business needs while soliciting customer feedback for process improvements
- Trained and managed team of [Number] developers and discussed issues to provide resolution and apply best practices
- Business relationship management
- Care management
- Business management and development
- Business partnerships
- Quality management care
- Patient care plan management
- Business management
- Healthcare program management
- Business operations management
- Healthcare facility management
- Healthcare management
- Crisis management experience
- Program records management
- Understanding of insurance business
- Time management
- Business knowledge
- Process management oversight
- Data management familiarity
- Customer Relationship Management (CRM)
- Crisis management consulting
- Story pitching
- Issues resolution
- Staff development
- Business planning
- Operations management
- Staff management
- Strategic planning
- Rules and regulations
- Project management
- Verbal and written communication
- Data collection and analysis
- Strategies and goals
- Negotiation
- Coursework in [Subject], [Subject] and [Subject]
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Resume Overview
School Attended
- Louisiana State University
- Baptist School of Health
- Centenary College
Job Titles Held:
- Care Management Business Partner
- Medical Case Manager
- Quality Analyst
Degrees
- MBA
Professional Diploma : Registered Nurse
Bachelor of Arts : Psychology/ Business Administration
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