Dedicated administrative professional seeking a challenging position utilizing abilities developed through my experience and education. I have a solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
- MS Word, Excel, Outlook, Microsoft Teams, Epic, Medical Manager, Medisoft, Valant, Navicure, Waystar, Dynamo, QNXT, EPaces, Zendesk and excellent keyboard skills.
Kearny, NJ, 01/2020 - Current
•Conduct monthly wellness calls to members of the health plan.
•Promote communication, both internally and externally to enhance effectiveness of medical management services.
•Upload and link medical documentation to members charts using Dynamo.
•Provide support service to team members by answering telephone calls, taking messages, researching information and assisting in solving problems.
•Protect the confidentiality of member information and adhere to company policies regarding confidentiality.
Aliquippa, PA, 05/2016 - 12/2019
- Managed all administrative needs of the medical practice.
- Managed the full-time staff, working closely to maintain high referral rates with minimum instances of verification error.
- Communicated effectively with staff members about policies and regulations.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Assisted the practice manager with patient/provider requests and corresponded with patients/providers updating them on requests.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Prepared claims to ensure maximum reimbursement for services provided.
- Obtained prompt payments for open bills by interacting with appropriate parties.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
Elkton, MD, 04/2015 - 04/2016
- Supervised and managed the daily work flow of the intake department.
- Ensured intake staff goals were met and all assigned tasks were completed.
- Addressed and answered all questions and issues.
- Prepared the daily appointments for the medical director.
- Worked with the practice manager and office manager to improve decision-making processes and on-going training.
Lackland Air Force Base, TX, 10/2014 - 04/2015
- Answered phones, screened potential new patients for psychiatrist or psychologist referrals.
- Verified insurance benefits, updated benefits, logged voicemail messages, scheduled new patients and follow-up appointments.
- Scheduled meetings with drug representatives and called in prescriptions to pharmacies.
West Bend, WI, 07/2006 - 04/2014
- Supervised receptionists and the daily operation of the office.
- Managed all administrative needs of the Neurosurgeon's medical practice.
- Scheduled patients for operative procedures and post-operative care; and prepared all surgical documentation.
- Reviewed demographic information, referrals, authorizations and pre-certifications.
- Reviewed chart and miscellaneous paperwork for accuracy and thoroughness.
- Processed billing to insurance companies and patients using Medical Manager.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Assisted in the closing of the doctor's practice
City, STATE, 10/2003 - 08/2006
- Reponsible for the custody and security, as well as the safety and well-being of criminal offenders.
- Supervised the movement and activities of inmates.
- Advised inmates of the rules and regulations governing the operation of the facility.
- Prepared reports as necessary.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Maintained daily logs of shift activity.
- Maintained correct physical head count at all times.
- Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
City, STATE, 09/1996 - 10/2003
- Performed secretarial duties in the Financial Aid and Mathematics Departments
- Provided customer service to students and CUNY employees
- Responded to routine inquiries and answered telephone calls
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School Attended
- SUNY Empire State College
Job Titles Held:
- Care Management Associate
- Adminstrative Assistant/Biller
- Intake Supervisor
- Intake Coordinator
- Office Manager/Administrative Assistant
- Corrections Officer
- CUNY Office Assistant - Level III
Degrees
- Bachelor of Science
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