care management resume example with 9 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hard working and reliable Care Manager, professional with strength in coordinating care with the provider, and excellent ability in finding patient resources inpatient and outpatient. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Infection control and Nursing care knowledge to promote patient satisfaction and infection free building. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Hospital coordination
  • Records management
  • Performance metrics
  • Census goals
  • Staff supervision
  • Patient relations
  • Quality assurance controls
  • Regulatory requirements
  • Schedule management
  • Facility oversight
  • Patient safety
  • Administrative support
  • Process improvement
  • Planning and coordination
  • Team management
08/2019 to Current Care Management Anthem Memory Care | Columbus, OH,
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Responsible in assessment, develop and implement discharge plan, along with the responsibility of providing community resources.
  • Identify high risk patients and work with the primary clinician and other care team members in supporting the patient with proper care needs.
  • Identify, Coordinate, and Manages the internal and community resources for the promotion of good quality patient care.
  • Collaborates and manages a safe discharge plan for all patients, along with the primary clinician and the other care team to prevent re admissions.
  • Assess patient care needs during hospitalization to help identify post hospitalization care needs.
  • Develop plan of care needs for all patients before transitioning back to the community.
  • Frequently communicate and involve families in planning and locating community resources that are appropriate for their loved ones.
  • Utilize resources available for the patient during hospitalization and post hospitalization.
  • Attend QIM to discuss and consult with Management to identify possible barriers to discharge.
  • Communicate with outside care team to help locate resources in order to promote quality of care.
06/2014 to Current Resident Care Manager Catholic Health Initiative | Santa Maria, CA,
  • Conducted routine evaluations of overall resident care within facility and enforced high standards of care.
  • Assisted with setting patient goals, recommended interventions and connected patients with available program resources.
  • Educated patients and families about procedures and care options.
  • Managed patient discharge planning.
  • Oversaw floor employee performance, improvement planning and training.
  • Assisted with meal planning to meet nutritional plans.
  • Evaluated KPIs to mitigate risk, improve patient care and implement changes to increase efficiency.
  • During the Pandemic, I was the Infection Preventionist and Employee Development Coordinator that had led the building Infection Free of COVID 19.
  • Responsible in reporting to CDC any PUI's or any issues in regards to PPE shortage.
  • Participated in weekly updates of COVID 19 from CDC.
  • Performed COVID 19 tests of all residents and all staff as mandated by CDC.
  • Responsible in monitoring symptoms and placing residents that are PUI in isolation.
  • Continuously provide the staff with education as CDC changes regulations
06/2015 to 08/2019 Med Surg RN Anthem Memory Care | Overland Park, KS,
  • Received the Daisy the Award on Sept 2016.
  • Worked as relief Charge Nurse at stroke unit and active UBT member.
  • My responsibility as RN at 1North is to assess patients affected with stroke using the NIHSS and neuro assessment every 4 hours.
  • Uses NKE or SBAR for reports and participate with stroke rounds.
  • Coordinate patient care with other care team department, Palliative/Hospice staff, neurosurgeon, hospitalists, pharmacy, care coordinator, social worker and family of the patients and makes recommendations for the proper care of the patient to try and prevent bounce back. Identify high risk fall patients and makes them safe and comfortable.
  • Identify care needs of the patients and communicate with primary clinician.
  • Preceptor nursing students assigned to me during their clinical.
  • Attended yearly International Stroke Conference and Oregon Stroke Conference.
  • Assessed patients using comprehensive evaluation techniques and sound clinical judgment.
  • Cared expertly for individuals with wide array of medical issues such as stroke, neurology, pulmonary, cardiology and infectious disease patients.
  • Delivered physician-ordered treatments and monitored responses to quickly spot complications and side effects.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
05/2012 to 06/2014 Resident Care Manager Avamere Health Services | City, STATE,
  • Worked with supervisory medical staff to review cases and improve care.
  • Started as a Charge RN before becoming an RCM.
  • Evaluated KPIs to mitigate risk, improve patient care and implement changes to increase efficiency.
  • Managed nursing staff in utilizing personnel qualifications according to the patient’s care plan, wishes and health care provider orders and ensure compliance with the written policies and procedures including the safety program.
  • Performed patient teaching, admissions and discharges with documentation regarding care and service provided; complete an initial assessment and develop interim care plan.
  • Assessed and administered patient care plan and performed all doctor’s orders and notified the attending health care provider and family when there were changes in the patient condition.
  • Identified abnormal Lab results and calls health care provider for recommendations.
  • Managed the care of patients from admission to discharge and coordinated the multidisciplinary plan of care: including appropriate referrals to other discipline.
  • Updated, reviewed, and transcribed care plans that identified the goals, problems, approaches, and revisions based on nursing needs.
Education and Training
Expected in 12/2011 to to Bachelor of Science | Nursing Walla Walla University, College Place, WA GPA:
Expected in 05/2002 to to Bachelor of Science | Business Management University of Phoenix, Tempe, AZ GPA:
Expected in 05/1982 to to Associate of Arts | Chabot College, Hayward, CA GPA:

Daisy Award 2016 Kaiser Permanente, Oregon

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Resume Overview

School Attended

  • Walla Walla University
  • University of Phoenix
  • Chabot College

Job Titles Held:

  • Care Management
  • Resident Care Manager
  • Med Surg RN
  • Resident Care Manager


  • Bachelor of Science
  • Bachelor of Science
  • Associate of Arts

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